The Rug Shop UK Reviews

Name: The Rug Shop UK
Rating: 4.85

4.9 Rating 212 Reviews

97 %

of reviewers recommend The Rug Shop UK

4.9

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You've lied again in response to the 1* review I gave you! There were no address issues, the same courier who originally delivered, returned and collected the rug after 3 full days of 'no shows'. The courier said it was the first instruction he'd received to collect when he eventually arrived. Let's get it right, and stop lying to customers!”

Helpful Report

Posted 2 weeks ago

Hi, We sincerely apologize for any inconvenience this may have caused. To assist you further, we will be providing the recordings of our conversation with the courier company. During this discussion, they mentioned that they are currently experiencing difficulty locating the address due to the absence of a nearby landmark. Additionally, when the courier managed to reach your location, there was no one available for the collection, which unfortunately resulted in us being charged for a recollection attempt. We hope this clarifies the situation, and we appreciate your understanding as we work to resolve this matter. Kind regards, The Rug Shop UK

Posted 1 week ago

“Up to yet, 1 star. Ordered nearly 4 weeks ago. Heard nothing, even contacted Customer Services and nothing at all. Starting to think it maybe a scam”

Helpful Report

Posted 3 weeks ago

“This was my worst customer services experience by far. Absolutely awful! Don't opt for their courier collection to return as I stupidly did, little did I know that I would be in for such a long, miserable wait. Same goes for refund, lies after lies! It isnt sorted after 3 weeks of chasing, despite an excess of 30 emails back and to, and numerous phonecalls. Got sick of fighting for my rights in the end and contacted PayPal. This company breached every part of the contract. See other 1 star reviews, believe me they are likely to be true!”

Helpful Report

Posted 1 month ago

Hi Gaynor, Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we would like to clarify the situation. We use trusted third-party courier services for collections, and in your case, we booked the collection on three separate occasions with different courier companies. Unfortunately, due to an address issue, the collection could not be completed on time. While this delay was outside of our control, we understand how frustrating it must have been for you. As per our policy, we are unable to issue a refund before the item is collected and received back at our warehouse. This is to ensure proper tracking, accountability, and fairness to both our customers and our business. Once the item was successfully collected and returned to us, we immediately processed your refund. In fact, on 19th Sept. we also sent you an email confirming that a full refund had been issued to your account. We sincerely regret the inconvenience caused and assure you that we are continuously working with our courier partners to improve the reliability of our collection services. Your feedback is valuable, and we will use it to strengthen our processes further. We hope this clarifies the matter, and we would love the opportunity to serve you better in the future. Kind regards The Rug Shop UK.

Posted 1 month ago

“This company does not respond to your emails they just ignore you. They take your money when you place an order but don't respond if you have a query about your order. Even if the rug you ordered is in stock you won't get it in the time specified and you won't get a response from The Run Shop when you contact them reading your order status. Communications are appalling.”

Helpful Report

Posted 4 months ago

Hi We apologize for any confusion or inconvenience this may have caused. Upon reviewing our records, we were unable to find any information associated with the name you provided. To assist you more efficiently, could you please share your order number and the date of your order? This will allow us to look into the matter and get back to you with the relevant details.

Posted 4 months ago

“Only gave one star because it wouldn't post without one. Purchased a rug online money was taken from my account, couple of days later was told it had been damaged in the warehouse and as it was the last one I would be issued a full refund. A day later get a phone call saying the price I purchased it for was too low due to a glitch in their system (it was over £500) but if I paid an additional sum (around £300 but with 10% off as a gesture of goodwill!!!) I could have the rug!!!! Am in the process of contacting trading standards!!!!!!!!”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to share your feedback. We truly value our customers’ input, as it helps us improve our services. We understand your concerns regarding the pricing discrepancy you experienced. I’d like to take a moment to clarify the situation. As previously discussed, there was an unexpected glitch in our pricing for one of the sizes you ordered, which led to an incorrect display of the price. We deeply regret any confusion this may have caused. To address the issue, we offered a discount to help bring the price closer to your expectations, as a gesture of goodwill. We understand that pricing errors can be frustrating, and we want to assure you that this is a rare occurrence for us. We continuously work to ensure the accuracy of our pricing and take every measure to prevent such issues in the future. We appreciate your understanding in this matter, and we’re grateful for your continued support. If there’s anything further you would like to discuss, or if you have any other questions, please feel free to reach out. We’re always here to assist. Thank you again for your feedback. Kind regards, The Rug Shop UK

Posted 5 months ago

“Order #1000053391. I placed my order on the 12 th December 24, I have still not received it, it was in stock and I was told 2 to 5 days for delivery, despite numerous emails still no delivery, I requested a refund and got a telephone call on 14 th feb.to say it would be sent out straightaway I have still not received it 7 days later . I have requested a refund again by email but have had no reply, I would give this company no stars if that was possible”

Helpful Report

Posted 9 months ago

Hi Denise, We would like to extend our sincere apologies for the inconvenience caused. Upon reviewing our records, we have identified a miscommunication with our supplier. Although the order was placed on time, there was an issue with incorrect stock, which unfortunately led to a delay in dispatch. Additionally, the timing of the Christmas and New Year holidays contributed to the delay. We have carefully reviewed your latest email, and we would like to confirm that the necessary actions will be taken today. Please allow 2 to 3 working days for the funds to reflect in your account. We truly regret any disappointment this situation may have caused and appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to reach out. Once again, our sincerest apologies for the inconvenience, and thank you for your patience. Kind regards The Rug Shop UK.

Posted 9 months ago

“Order number 2000068653. Excellent product for a resonable price. Good quality. Great addition to my decor”

Helpful Report

Posted 1 year ago

The Rug Shop UK is rated 4.9 based on 212 reviews