The Rug Shop UK Reviews

Name: The Rug Shop UK
Address: Unit 1, Allenby House, Knowles Lane, Bradford, Bradford
Rating: 4.80

4.8 Rating 279 Reviews

96 %

of reviewers recommend The Rug Shop UK

4.8

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

Location:

Unit 1, Allenby House,
Knowles Lane,
Bradford
Bradford
BD4 9AB

Write Your review

Tell us how The Rug Shop UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great rug”

Helpful Report

Posted 1 month ago

Thank you for the 5-star rating! We’re so pleased you love your rug and really appreciate your support.

Posted 1 month ago

“Super rug - amazingly quick delivery.. Would order from this company again”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re delighted you love the rug and were impressed with the quick delivery. We look forward to serving you again. 😊

Posted 1 month ago

“delivered within two days of ordering and kept me up to date will definitely use again”

Helpful Report

Posted 1 month ago

Thank you for your review! We’re glad your order arrived so quickly and that you were kept well informed. We look forward to serving you again. 😊

Posted 1 month ago

“Order placed one day delivered next day exactly as described a lovely rug Thank you”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We’re pleased your rug arrived next day and matched the description perfectly. Enjoy your new rug! 😊

Posted 1 month ago

“Gorgeous rug. Great quality, colour and style. Very happy with it. Prompt delivery too.”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback! We’re delighted you’re happy with the rug’s quality, colour, and style, and that it arrived promptly. Enjoy! 😊

Posted 1 month ago

“Rugs exactly as described and delivered right on time Couldnt get any better Brilliant value for money”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We’re delighted the rugs were exactly as described, delivered on time, and great value for money. We really appreciate your support. 😊

Posted 1 month ago

“Excellent service - rug arrived next day. Really well packed and really good value and quality”

Helpful Report

Posted 1 month ago

“Second rug brought from you the rug is amazing and also your prices”

Helpful Report

Posted 1 month ago

“Delighted to find this rug and size still in production. I have bought various sizes of the same over the past two/three years. The Rug Shops performance from ordering to receipt has been first class in all aspects. Continual contact through all stages of ordering/dispatch/delivery and an ideal price. I will not be returning this item. Thank you for your service. I shall always resort to using your company initially in any future purchases.”

Helpful Report

Posted 1 month ago

“Thank you, first class service our rug was wrapped so well i am very impressed. Just moved to new home I shall order again soon. Currently looking for rugs to go in other rooms. Great company”

Helpful Report

Posted 1 month ago

“I was amazed at how fast my beautiful rug was delivered!! I also liked the way I was kept informed of the delivery process!!! Well done - I will be ordering from you again’!!!”

Helpful Report

Posted 1 month ago

“Great price and a swift delivery at a busy time of the year”

Helpful Report

Posted 1 month ago

“Great quality rug at a great price. It arrived quickly and very well packaged. Recommended”

Helpful Report

Posted 1 month ago

“Very swift and professional service, order was delivered fast and tracking information was helpful, rug is great quality and looks amazing, and isn’t too bad on the price either 10/10 would recommend”

Helpful Report

Posted 1 month ago

“We are really pleased with our purchase. It looks great in situ. Delivery was on time. Would order again from you. You have a fantastic choice and are very reasonable. Many thanks.”

Helpful Report

Posted 1 month ago

“Great website lots of choice , competitive prices and fast delivery”

Helpful Report

Posted 1 month ago

“I was very pleased with the quality of the rug and the ease of delivery service. The rug was priced the best when comparing with other providers and delivery was efficient and quick. I would order from here again.”

Helpful Report

Posted 1 month ago

“Please do not waste your time with the organisation. I ordered a rug that was 'in stock' and had the confirmation email from a gentleman called Harsh stating that it would be 2-5 working days, which is great. I was also advised that I would get a tracking number and email stating when the rug was dispatched, these never came. I waited over the allotted time before contacting them. The response time via email is appalling and then when they do reply it is a case of give us another 48 hours and we will contact you. There is never a response and it is a case of chasing yourself. They are happy to take your money and not send your item. Someone then called from the organisation today to claim it was lost in transit by Parcel Force, something which I do not believe as Parcel Force are one of the companies that always send out a tracking number. It is clear that the rug was never sent in the first place, again happy to have your money and not send the item. Also items are not in stock as they 'come from our supplier' so please do avoid this place at all costs.”

Helpful Report

Posted 1 month ago

Hi, We are sorry for your experience. Could you please help us with the order number so that we can help better in this regard? Thanks

Posted 1 month ago

“Great service with beautiful rigs. We are very happy with our purchase.”

Helpful Report

Posted 1 month ago

“Easy to use website and colours on pictures good but were actually nicer in reel life. The rug I purchased was a replacement as we had a flood and damage was done. I decided to have same rug just a different colour and came back to same company as before as easy to use and prices very good. My delivery was for Friday but didn't come until M onday (these things happen) but was worth the wait. I am really pleased as rug beautiful and brightens up my hallway.”

Helpful Report

Posted 1 month ago

The Rug Shop UK is rated 4.8 based on 279 reviews