The Rug Shop UK Reviews

Name: The Rug Shop UK
Rating: 4.81

4.8 Rating 248 Reviews

96 %

of reviewers recommend The Rug Shop UK

4.8

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug advertised as 1 to 3 days delivery. Email then said 2 to 5 days. Website then modified after I queried. Money was taken immediately before dispatch. Email received to say the item was dispatched however DX tracking said they had the details but the item was not yet with them. DX tracking said arriving on the 5th day. Did not arrive and no communication or update to say delayed. Waste of a day. Still waiting...”

Helpful Report

Posted 2 weeks ago

Hi JP, We apologize for any confusion or inconvenience this may have caused. Upon reviewing our records, we were unable to find any information associated with the name you provided. To assist you more efficiently, could you please share your order number and the date of your order? This will allow us to look into the matter and get back to you with the relevant details.

Posted 1 week ago

“This company refused to honour their pledge to price match with the following excuse. They wanted me to pay an extra £110!! I will be reporting them. See their reply below: Hi Thank you for your email. Regarding the BrandAlley listing, we have concerns about the authenticity or condition of items sold at that price point, as a brand-new item from this collection is typically not offered so low. It may potentially be a display or returned item. However, to help you secure the rug, we can offer you a final price of £849. Please let us know if you would like to proceed with this offer. Regards Customer Services The Rug Shop UK Tel: 0113 887 9393 www.therugshopuk.co.uk”

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Posted 2 weeks ago

“Fantastic quality rug at an amazing price ,beautiful yellow colour ,supersoft feel with thick pile ,highly recommend ,best rug i have ever purchased”

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Posted 2 weeks ago

“Love the rug. It’s wool, handmade so is naturally shredding and currently giving off a slight odour but this seems normal. Rather it didn’t but it’s what happens. The rug shop was great. Have best price and well wrapped. Soon delivered. Would use again”

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Posted 2 weeks ago

“Great rug, feels lovely and soft under feet. Colour is perfect. Delivery was on top. All in all very pleased.”

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Posted 3 weeks ago

“Love the rug!!!! Good quality. Just what I wanted to finish my room. Thank you”

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Posted 3 weeks ago

“Love my new rug. Best price I could find, excellent quality and delivered promptly. Couldn't be happier with my purchase. Wouldn't hesitate in recommending The Rug Shop 😊”

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Posted 1 month ago

“great service very quick delivery quality rug at a very competitive price many thanks”

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Posted 1 month ago

“Great service, rug arrived promptly kept up to date with delivery information, very well priced £32 cheaper than Next, would buy again and recommend The Rug Shop.”

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Posted 1 month ago

“Really pleased with the rug which was exactly as pictured. Even more chuffed as it was over £100 cheaper than advertised on M&S website”

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Posted 1 month ago

“Lovely rug, great price”

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Posted 1 month ago

“Lovely rug and speedy delivery”

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Posted 1 month ago

“Really pleased with this rug which was exactly as advertised. Has made all the difference to our lounge. Feel even more delighted with it as had originally seen it on the M&S website for over £100 more!!”

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Posted 1 month ago

“Service was good , but rug all looked okay but the rug was out of square. When we placed it on the floor it showed up with the floor boards ,after checking the diagonals of the rug it was 25mm out of square, so we placed it in another place where it didn't show shame because it looks nice.”

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Posted 1 month ago

“Delivered in good time kept in touch from ordering to rug being delivered”

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Posted 1 month ago

“Very happy thank you 😁”

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Posted 1 month ago

“just received a global organic plain rug superb quality i ordered online on wednesday and was delivered friday morning much cheaper than any other seller and great service could not be happier well recommended thank you”

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Posted 1 month ago

“Absolutely beautiful rug quality is really good and the service from this company is brilliant delivered on time. Prices are a little bit more expensive than other companies but you get good quality”

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Posted 1 month ago

“Good selection, easy ordering and prompt delivery - rug as described, good quality and exceeded my expectations, I would definitely recommend”

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Posted 1 month ago

“Lovely rug and saved almost £200 on the price by buying from The Rug Shop, would definitely recommend.”

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Posted 1 month ago

The Rug Shop UK is rated 4.8 based on 248 reviews