The Rug Shop UK Reviews

Name: The Rug Shop UK
Address: Unit 1, Allenby House, Knowles Lane, Bradford, Bradford
Rating: 4.80

4.8 Rating 279 Reviews

96 %

of reviewers recommend The Rug Shop UK

4.8

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

Location:

Unit 1, Allenby House,
Knowles Lane,
Bradford
Bradford
BD4 9AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the rug which was exactly as pictured. Even more chuffed as it was over £100 cheaper than advertised on M&S website”

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Posted 3 months ago

“Lovely rug, great price”

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Posted 3 months ago

“Lovely rug and speedy delivery”

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Posted 3 months ago

“Really pleased with this rug which was exactly as advertised. Has made all the difference to our lounge. Feel even more delighted with it as had originally seen it on the M&S website for over £100 more!!”

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Posted 3 months ago

“Service was good , but rug all looked okay but the rug was out of square. When we placed it on the floor it showed up with the floor boards ,after checking the diagonals of the rug it was 25mm out of square, so we placed it in another place where it didn't show shame because it looks nice.”

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Posted 3 months ago

“Delivered in good time kept in touch from ordering to rug being delivered”

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Posted 3 months ago

“Very happy thank you 😁”

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Posted 3 months ago

“just received a global organic plain rug superb quality i ordered online on wednesday and was delivered friday morning much cheaper than any other seller and great service could not be happier well recommended thank you”

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Posted 3 months ago

“Absolutely beautiful rug quality is really good and the service from this company is brilliant delivered on time. Prices are a little bit more expensive than other companies but you get good quality”

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Posted 3 months ago

“Good selection, easy ordering and prompt delivery - rug as described, good quality and exceeded my expectations, I would definitely recommend”

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Posted 3 months ago

“Lovely rug and saved almost £200 on the price by buying from The Rug Shop, would definitely recommend.”

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Posted 3 months ago

“I ordered two rugs and they are perfect. Lots of compliments given by guests to our home. The delivery was fast and the courier kept us updated with tracking. I would definitely recommend and would purchase again.”

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Posted 3 months ago

“You've lied again in response to the 1* review I gave you! There were no address issues, the same courier who originally delivered, returned and collected the rug after 3 full days of 'no shows'. The courier said it was the first instruction he'd received to collect when he eventually arrived. Let's get it right, and stop lying to customers!”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologize for any inconvenience this may have caused. To assist you further, we will be providing the recordings of our conversation with the courier company. During this discussion, they mentioned that they are currently experiencing difficulty locating the address due to the absence of a nearby landmark. Additionally, when the courier managed to reach your location, there was no one available for the collection, which unfortunately resulted in us being charged for a recollection attempt. We hope this clarifies the situation, and we appreciate your understanding as we work to resolve this matter. Kind regards, The Rug Shop UK

Posted 3 months ago

“Good quality rug, great company to deal with. Quick email response on query. Would definitely recommend.”

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Posted 3 months ago

“Fantastic quality rug at a great price. Delivery was extremely quick...very impressed and would use again!”

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Posted 3 months ago

“Firstly the price. Best on the market. Looked for this rug elsewhere but with the discount it was £49 quid cheaper than anywhere else”

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Posted 3 months ago

“Came next day £60 cheaper than the next site I could find for the same rug, top service!”

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Posted 3 months ago

“Ordered and after some hiccups my rug arrived. It is beautiful, but knocked a star off for the “hiccups””

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Posted 3 months ago

“Up to yet, 1 star. Ordered nearly 4 weeks ago. Heard nothing, even contacted Customer Services and nothing at all. Starting to think it maybe a scam”

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Posted 4 months ago

“Very quick delivery, product very well packaged with no issues caused in transit. Cheapest place after looking at many different shops”

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Posted 4 months ago

The Rug Shop UK is rated 4.8 based on 279 reviews