THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.82

4.8 Rating 334 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 5th September 2025

Lynne Grundy

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 2nd September 2025

Kim Ince

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially spoke to Grant, who answered all questions and explained everything in detail, nothing was a problem, he was really helpful with a good sense of humour. I ordered the hot tub one day and Mark and the team assembled and fitted it two days later, fabulous service, no hassle, no gimmicks. Thanks Grant and the team - its brilliant!, happy days all round.”

Helpful Report

“The hot tub arrived on time, and everything was as expected and easy to use. We are delighted with the service and would highly recommend it.”

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(North Shields) -

“These guys just fitted my tub and Canopy yesterday. Grant was so helpful with our wish list of what we wanted and what sort of hot tub to get . The installation team were fab too , such lovely guys and so knowledgeable. I d highly recommend the hot tub warehouse guys”

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“Excellent customer service from Mark and his team. An amazing selection of hot tubs. Delivery was swift and the team set it up and explained everything. Visited the showroom to buy my supplies and the aftercare from Grant was great. I would highly recommend this company.”

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(North Shields) -

“Superb service from Grant, Laura and Mark! From the minute we stepped foot in the store we were met with friendly and expert knowledge to help us decide which tub was best to suit. The delivery and installation was seemless, just as they promised, and we are absolutly thrilled with the quality of the tub. Cant recommend this team enough. Thanks again!”

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(North Shields) -

“Brilliant company who were able to transport our hot tub at very short notice. Very professional outfit and all top guys who were pleasure to deal with. I would highly recommend!”

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(North Shields) -

“Great service, really lovely tub. No nonsense sales and installation. So glad we bought from here. Just what we needed and everything we expected from this company. Quick easy installation time. If aftercare is needed under warranty and sure going on the service so far we can rely on any help and support if needed. Thanks everyone especially Grant.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 11th August 2025

Helpful Report

(North Shields) -

“Had our initial sales consolation with Grant who was super helpful and so friendly. He gave us a great overview of the options and the best ones to suit our needs and requirements. Excited now on getting our hot tub delivered.”

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“Very good from start to finish Never felt pressurised in store”

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“Fantastic service from start to finish, delivered to a tight timescale in time for summer holidays for the kids. Needless to say they were over the moon once they got home and saw the installed hot tub. Grant was amazing and still kept in contact on his day off. The installation guy was also superb, I hope he liked the coffees! Highly recommend.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 23rd July 2025

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“Good customer service and came straight out when I ran into a problem”

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“Very good knowledge and service The delivery and guidance was 💯”

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“Great customer service”

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“Brilliant company to buy from, literally done everything they said from our 1st visit to the showroom through to installation. We bought the hot tub in March but they kindly kept it in storage until our garden was ready in late June. Would highly recommend to anyone.”

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“Would highly recommend, great customer service”

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“Great friendly service. Delivered without a hitch”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 18th June 2025

Helpful Report

(North Shields) -

“Popped in just as the shop was closing for some spares. Nee bother for Grant didn’t feel rushed great service with a smile on his face as usual Thanks again Simon & Christine”

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“A massive thankyou to Grant and the rest of the team for helping us out at very short notice to get our hot tub moved. We can’t fault the customer service they go out of their way to help in any way they can. Thanks once again.”

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“Love my new hot tub! 1st class service from Hot Tub Warehouse. Went in, not knowing what we wanted Grant explained everything that we needed to know. There was no pressure to buy. We were there quite a while, he went through everything. Once installed, Grant came to the house & showed us how to set temp, how to use the chemicals. Absolutely brilliant service!. Thank you Grant.”

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“Great service , and I didn’t even buy from them , but they sorted a tub being transported for me , not a hitch thank you grant , sheena wood”

Helpful Report

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 334 reviews