THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 316 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service off Grant would defo recommend hot tub warehouse, Grant was very knowledgeable and had plenty of time to explain things, very friendly felt really comfortable, nothing was to much trouble . Excellent service”

Helpful Report

“What a place! Love it. Totally pulled it out of the bag for me. Great couple of guys who delivered too. 2nd hot tub we’ve had off them, wouldn’t go anywhere else!!!! A++++”

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“We have had our hot tub for week now, from meeting Mark at the showroom and speaking to Grant about delivery and installation the purchasing experience was flexible and easy, Mark and the lads came on the worst day of rain and wind and with a couple of problems overcome installed the tub. After the tub was filled Mark and Liam returned to give us a detailed guide to operating and the chemical use for keep the tub clean, valuable information needed if you are a first time buyer / user. Overall a great experience and would recommend the hot tub warehouse to everyone.”

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“Very helpful, from purchase to installation. Great help for us newbies. Thank you”

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“Grant has been extremely helpfull and gave us a fantastic service! Also Liam and Chris were really helpfull and did everything possible to get it all set up! Thank you again for all!!!”

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“Popped into hot tub warehouse for some chemicals on Sunday Excellent service from Grant, always really helpful when we come in and good knowledge of the products”

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“Great tub, great service. Easy business to deal with. Very helpful.”

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“Excellent service, a difficult installation as we had to come through our front window but the team did it with ease. Really happy and would recommend.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th August 2023

Helpful Report

“When we went to the Hottubwarehouse we had a good idea of what we wanted. With the help and guidance of the staff, we got a great deal. The staff are great, friendly and very informative and nothing was a problem. When installation happened the whole experience went without a hitch and so, we now spend most nights in our wonderful hot tub. We (my wife and I ) can't praise Thehottubwarehouse enough. A phone call away and full of help and advice if and when we need it. WE RECOMMEND THEM AND THEIR SERVICE. Thank you”

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“Great service and installation. Having just been delivered still getting used to having our own swim spa.”

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“From my initial enquiry to the Hot Tub being installed yesterday the service from the whole team has been wonderful.”

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“Grant was very helpful and attentive at all stages of the purchasing process. We chose the tub and he couldn’t do enough to help with any queries or questions we had. Quick- is an understatement they had our tub in stock!! And we arrange to collect. We can’t wait to have fun in our tub- thank you Grant !!”

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“Amazing service helped when needed. After care is amazing would definitely recommend them to anyone. Very very happy customers.”

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“Excellent service from start to finish”

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“Suzy was very good and professional, and very helpful answering all my questions ,and the installation was very good ,really happy with my hot tub has everything on it I asked for and love it”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 7th December 2022

Helpful Report

“We are the most happiest people right now! Thank you so much to The hot tub warehouse for our beautiful hot tub… we absolutely love it!! Myself and husband were in two minds of getting one of these months ago, back and forth to the shop many times we never felt pressured once.. finally we made the decision to treat ourselves, what the best decision we made! Big thank you to Mark, Grant & Rob they have been great! When arrived it wasn’t the kindest weather from them and down the side of our house was very tight however these guys powered through made us feel at ease and never dulled our mood! Mark stayed until the tub was filled and explained/ demonstrated what needs to be done for maintenance which is pretty straight forward! We can’t wait for these winter nights in our tub under the stars with our alcoholic drinks with the lights and music on😜! Definitely recommend these guys thanks again all involved, we appreciate it! Lisa & Bobby”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 12th November 2022

Helpful Report

“We took advantage of the Wellis sale, purchasing the Wellis Palermo hot tub, the service was great with fast turnaround to suit our needs. We had to build scaffold and it was a bit awkward bit nothing was a problem! We love the tub and have had a great service from them. Also if you buy a tub from them you get 20% off any future purchases which is perfect for maintaining the tub with chemicals. Cheers lads and we highly recommend!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 5th November 2022

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“Excellent customer service, with friendly staff that have no problem giving help if needed. Nothing seems to much trouble for them and will definitely be recommending to friends and family.”

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We appreciate your feedback Leighton, I'm sure Ffion will get many hours of benefits and pleasure from her new tub!

“Really pleased with my experience with Hot Tub Warehouse! Got the perfect hot tub and a great service right from the start! We hadn't realised how complicated shopping for a hot tub could be until we started looking. As complete newbies, my wife and I went on Google and realised quickly that all the pictures and specs just looked the same to us. A couple of places we spoke with told us what we should buy and gave us a bit of a hard sell rather than listening to us. Hot Tub Warehouse were great though! We spoke with Grant and he took us through all the basics without us feeling like he was trying to oversell anything. Nothing felt rushed and when it came to delivery they did a great job of getting us up and running that day. A really relaxed experience from start to finish, and I would encourage anyone else to shop with them. Oh, and better prices than other places we looked at too!”

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Thanks for your kind words Lee, they are much appreciated!

“Suzy was very informative in our quest to find the perfect hot tub for our needs. The service was impecable would fully recommend their services.”

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THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 316 reviews