THEHOTTUBWAREHOUSE.CO.UK Reviews

4.8 Rating 297 Reviews
96 %
of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK
4.8
Based on 297 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read THEHOTTUBWAREHOUSE.CO.UK Reviews
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Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024
Gavin & Gillian Mallaby
THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024
Mark Winter
THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024
Mark Winter
THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024
Mark Winter
THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024
Mark Winter
THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024
Mark Winter
THEHOTTUBWAREHOUSE.CO.UK 4 star review on 8th September 2023
Zubair Rashid
105
Anonymous
Anonymous  // 01/01/2019
This place should be called the Chinese Hot Tub warehouse cheap low quality hotubs at massively inflated prices .I’ve never dealt with a more vague salesperson . Add that to the £1000’s of pounds to heat and run each year I decided not to bother .
Helpful Report
Would leave zero stars if possible - told me I was buying and American hot tub and received a cheap Chinese import that only blows strongly out of the one side. Having to take legal action because company is ignoring me.
Helpful Report
Would leave zero stars if possible - told me I was buying an American hot tub and I received a cheap Chinese import that only blows strongly one side at a time. Taking legal action due to company ignoring me.
Helpful Report
Absolutely appalling customer service. I recieved my swim spa in January and was advised panels where damaged. I was given the option to wait ( I was told replacements would follow shortly)but I had already booked a crane and would have been charged. The cover was also wrong. After me having to chase ( no customer service)two replacement covers the 3rd one finally correct and a failed delivery of incorrect panels I am still waiting. Despite me raising concerns on multiple occasions about potential damage due to the internal shell being exposed I was told it wouldn't impact. I now have a frame that the protective coating is crumbling on, rusting occuring due to this and build up on the lights. I have sent multiple emails asking for am update with no response. I am appalled at the lack of customer service considering the value of the item that I have made Financial commitment to.
Helpful Report
We paid for deluxe full installation and operational instructions. We didn’t get it! I was left holding the hose pipe filling it myself, never been so disappointed after spend over £5000 and feeling let down. So don’t do the same. Save your hard earned money and go on a belting holiday, don’t give it to THEHOTUBWAREHOUSE.CO.UK.
THEHOTTUBWAREHOUSE.CO.UK 1 star review on 12th September 2021
Helpful Report
Having put a deposit for a hot tub in March and applied for finance they have now cancelled the delivery which was expected end of June. I only found out because I sent an email asking for an update. The lady I bought from told me that she had the hot tub. So I suspect they sold it. They offered me one in October! Very dissapointed. They issued me a refund and I now bought a hot tub from Roman Spa who will deliver an amazing hot tub soon. I will not recommend this company.
Helpful Report
The hot tub I received lasted 4 days before it stopped working. When I contacted them I was told “it’s only an air lock” after following instructions it still refused to work. I was told they don’t send anyone out to rectify air locks!! Only after insisting it must be more than that was someone sent to check and repair the fault. After calling at 10.30pm the fault wasn’t found and he left without a clue what was wrong. The second visit by another engineer was again unsuccessful in repairing the fault. More calls and complaints saw a third engineer arrive who supposedly changed everything and still it wouldn’t work!! I gave up and demanded a refund which took another week to get it taken away. Then another week before only receiving a partial refund. This company is not to be trusted and I question the ability of their staff to repair faults or diagnose them. I’m disgusted by the attitude and the non existing refund guarantee promise. Avoid this company!!
Helpful Report
Hello Mr Anonymous, upon receiving your returned tub a full examination was carried out in our workshop, it was found that a foreign object had been sucked down into the filter housing which had blocked the pipework thus restricting water flow through the heater, this has likely to have been caused by you operating the tub without the filter in and with this foreign object floating around the tub. Your refund was processed as soon as the examination of the tub was carried out, the UK banking system process these refunds within 3 to 5 working days which is what has caused the delay in it showing back into your account.
I travelled 130 miles to view what was meant to be the Passion Spa Pure Collection Refresh hot tub, I had spoken on 3 occasions over the last 2 weeks regarding this tub, advertised on their website for £4690, I was asked to ring the day before travelling to ensure they still had the model in the showroom, on Friday they confirmed they did, and that the latest version was the Refresh Plus and £4790, great, we travelled up, around 2hrs or so, we arrived to find, no Passion Spa Refresh in the showroom, but some other unbranded tub being marketed as whatever the Refresh Plus was, nice fancy touchscreen panel, but not the tub we were looking to buy, not even close, then being told that they would have stock of the Passion Spa Refresh in September? Why did you tell me you had this model in stock? 3 times I confirmed this, and yet when I arrive, no Passion Spa Refresh, and some vague excuse as to why? What an absolute waste of my time and my day, I can't even see whatever this tub was we saw on Saturday listed anywhere on your website... I will certainly not be coming to pay my hard earned money with you, I work on trust and honesty, of which is clearly not what happens at your establishment.. Not impressed at all.
Helpful Report
I decided upon the Desire hot tub for sale at £7990 and downloaded the £500 discount voucher, expecting to pay £7490. When i mentioned the voucher I was informed I was already making savings of over £800. As the insulating cover is normally £300, which isn’t true as it clearly states in the promotional video it is part of the deal. And that delivery is normally £600, but I could have it for £300. I can’t imagine anyone would pay £300, let alone £600 to transport a hot tub 9 miles!! I have now sent 2 emails highlighting the issues, but no reply...... Total rip off!!!
Helpful Report
Thank you ! Anonymous for your very astute review ? This is actually the first time we have heard of someone complaining about getting something free of charge! You are correct OUR videos do PROMOTE the fact that we upgrade ALL of our customers to THE HEAT-LOCK SYSTEM COVER to provide added peace of mind and energy efficiency, but like most things in life this comes at a cost! BUT NOT TO OUR CUSTOMERS !! YOUR SECOND POINT ON DELIVERY IS VERY INTERESTING, some companies may just DELIVER your hottub, But at TheHotTubWarehouse.co.uk we provide two highly trained Technicians (who`s training doesn`t come cheap) to load, Deliver , site and set up your tub. Using extremely expensive equipment. They then train you and your family on the settings and use of the product and then provide you with comprehensive water treatment training and care advice. ALL WHILST being paid by ourselves for their time and service! The fact that you might be 9 miles down a road is irrelevant as this charge is the same if you were 90 miles away. Also the GOOD LORD does not provide our VANS,INSURANCES,TAXES,VAT and other overheads FREE OF CHARGE! I NOTICE THAT YOU didn`t actually purchase from us ? Think we dogged a bullet there !! STAY SAFE
Terrible
Helpful Report
THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 297 reviews