The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.70

4.7 Rating 3,171 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

Write Your review

Tell us how The Drinks Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a limited edition bottle of Jack Daniels and paid for next day delivery. Never received bottle for 4 days (the p&p was refunded...rightly) upon receiving the bottle it was the wrong thing. I have emailed to complain on Monday now 5 days later still no response”

Helpful Report

Posted 6 years ago

“Ordered a bottle of Glenmorangie Signet and was sent Sauternes Cask Finish, this has left me £70 out of pocket. Rang Saturday morning and was told someone would ring back, waited two hours and had to ring them again to be told that cant deal with it until Monday, just rung Monday to be told there are in a meeting and will ring back? I suspect that If the drinks basket ever get back to me reading there returns policy? I will have to pay the postage to return the wrong product sent. then wait 30 days for a refund. My advice is to buy of Master of Malt, Ordered sat afternoon and the correct item was delivered Sunday morning with a free taster bottle of Gin. Merry Xmas”

Helpful Report

Posted 6 years ago

“It would bs nice if you got what you paid for and ordered”

Helpful Report

Posted 6 years ago

“I'll start with a positive the website is easy to navigate and simple to place an order. That's where the positives stop. I needed minature cuantro for gift and they offered the best price so I decided to add a couple of other items into the order to justify the delivery charge, I didnt need the items but when you are paying £4.99 delivery it didnt make sense to only order to 50cl miniatures. To be fair the order was dispatched quickly but then I notice a partial refund in my account I was very confused as I'd not heard anything from them which I found very odd. Then I worked out that it was the cuantro which was really frustrating as it was the only item I actually needed/wanted the others were just fillers. So I emailed them so find out what was going on as to be honest had someone told me I would have cancelled the entire item. I understand that they are closed over the weekend so I left it till 2.30pm on the Monday and there was still no response to the email so I phone them. To which I was told a series of cliche excuses ie damaged items, stock issues and internet issues. I was told that they would look into why I recieved no communication and I asked when someone would get back to me to be told later this afternoon. Still noone has got back to me! Very unimpressed by the unprofessional and lack of customer service provided.”

Helpful Report

Posted 6 years ago

“Extremely poor customer service had a problem with the delivery address phoned multiple times left three messages and never had a reply had to speak to delivery company.”

Helpful Report

Posted 6 years ago

“Haven’t received the order”

Helpful Report

Posted 6 years ago

“The Drinks Basket got my order completely wrong they dispatched the wrong product and I paid extra for next day delivery! Although they gave me a full refund and let me keep the wrong item, I would have much preferred them to get it right first time! I will not be buying from them in the future as I need a more reliable storefront.”

Helpful Report

Posted 6 years ago

“Made an order for 15 bottles of buckfast, received 12, wrote straight away to complain and ask for a resolution and haven’t received a reply in over 4 days. Can’t say I’m atall pleased and definitely won’t be returning. Low quality customer service.”

Helpful Report

Posted 7 years ago

“Order has arrived quick and within the promis however... £70 product arrived with damaged box. This has been purchased as a gift and i didnt have a time to get this replaced, otherwise i would send it back for a refund.”

Helpful Report

Posted 7 years ago

“Ordered 2 bottles of toffee vodka and only 1 arrived and said I would get a refund still not received one yet 2/01/19”

Helpful Report

Posted 7 years ago

“The wine I bought wasn’t as described and is available for half the price at supermarkets”

Helpful Report

Posted 7 years ago

“Absolutely appauling service and a complete rip off. I will be putting my reviews on all social media and review sites. Ordered a case of x10 botts red wine, 11th Dec. As per your website (Misterio Flichman Malbec) £7.70 bott. 13%ABV Vin 2012 cork opening. This should be the white lable with brown face mask (had this wine before from another merchant) I did NOT recieve any e-mail follow up or confirmation of delivery. I recieved the case and upon openeing and examination, the wine is only 12%ABV, Vin 2016 and is not the wine advertised or that I ordered. It has a dark red lable and I suspect a very inferior plonk to what I beleived was on order. I called your offices on Sat 15th Dec to ask what had happened and was informed by a male person that a member of staff from "customer Services" would definatly call me to sort out on Monday 17th Dec. No such call?? What customer service I ask? My first and last order from you. I will definetly advise others not to use your website unless they want bottles of vinegar.”

Helpful Report

Posted 7 years ago

“Ended up paying £10 for delivery when I was originally told it would be £5.”

Helpful Report

Posted 7 years ago

“Ordered an item, after five working days I'd had no email to say it had been dispatched so I sent an email to query this. I then had an email from PayPal advising me of a refund. No explanation or apology from The Drinks Basket. Quick look at the website and the item is out of stock. Sent an email expressing my disappointment in their lack of communication and unsurprisingly never received a reply. Definitely won't be using The Drinks Basket in future.”

Helpful Report

Posted 7 years ago

“Wrong product delivered. I have called 4 times (always promised a call back), sent two detailed email messages, including one to request a returns form as per the returns page, two tweets and a Facebook message. No response from anyone. Very disappointing as have ordered the correct product twice before and received excellent service. Seems like if it goes well it goes very well, if something goes wrong it's impossible to get through to anyone. I will now be contacting my credit card company and requesting they reverse the payment due to product not as advertised, which they will do under Section 75 of the Consumer Credit Act.”

Helpful Report

Posted 7 years ago

“You never delivered my order”

Helpful Report

Posted 7 years ago

“Buyer beware! my whisky did not come with the same box as advertised with the bottle. So if you are buying this whisky as part of a collection and want this box go elsewhere!!”

Helpful Report

Posted 7 years ago

“Ordered but didn't receive a confirmation email. Followed up with the company who said they had no record of the order, I therefore ordered again from a different company. A few days later the order turned up, so I emailed the company, who said they would sort it. After that I receive no further communications from them, despite numerous emails.”

Helpful Report

Posted 7 years ago

“I have been waiting for a missing order for days and every time I call up I can't actually talk to anyone helpful, you just get a receptionist that can't tell you any information about your order whatsoever, then you have to wait for someone that knows something to call you back which takes ages or more often than not they never do. I've literally chased them about seven times now and still nothing has arrived, they keep telling me it's at royal mail sorting office but I haven't received a card from Royal Mail so who knows. Very irritating waste of time so far.”

Helpful Report

Posted 8 years ago

“My package didn't arrived!!!”

Helpful Report

Posted 8 years ago

The Drinks Basket is rated 4.7 based on 3,171 reviews