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The Drinks Basket Reviews

4.7 Rating 3,005 Reviews

93 %

of reviewers recommend The Drinks Basket

Company Reviews

Product Reviews

4.7

Based on 3,005 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

The Drinks Basket 1 star review on 12th October 2023

The Drinks Basket 5 star review on 30th January 2023

The Drinks Basket 5 star review on 22nd November 2021

The Drinks Basket 5 star review on 7th September 2021

The Drinks Basket 5 star review on 22nd June 2021

The Drinks Basket 5 star review on 18th December 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there, will let u know when it arrives The delivery company has took this to the wrong address, then emailed & said I was not in? Thanks Can you help please”

Posted 2 years ago

“Not received any communication about delivery and still not received order”

Posted 2 years ago

“I’m pretty sure this is a scam website. No delivery and they refuse to answer emails/calls”

Posted 2 years ago

“I received a completely different bottle of Rum to the one I ordered with no explanation…… Not happy at all !!”

Posted 2 years ago

“I had to contact the drinks basket on 3 occasions to ask when my order was being delivered. In the end I had to cancel my order.”

Posted 2 years ago

“I am unhappy with the recent order I have recently purchased from your company. I ordered Taylor's 2013 late bottled vintage port 75cl, however what arrived was Taylor's 2015 Late bottled vintage port. I am unhappy with this as I would not have purchased this if I knew it was the 2015, you also did not email me to let me know the 2013 late port was not available. Due to this I would like a full refund.”

Posted 3 years ago

“Ordered E&J brandy for friend payed for it but when I checked "orders" Iwas told I had not made any orders.”

Posted 3 years ago

“I only recieved 3 correct items instead of 5. 2 of my bottles of drinks were wrong. Tried getting in touch but no reply. I never recieved the vodka or the gin. I had to find a shop that sold them as I was making up a drinks hamper. 😢”

Posted 3 years ago

“Rubbish service through Amazon. Order not being fulfilled in spite of having ordered in early December! Never again.”

Posted 3 years ago

“Incorrect wine sent, despite promise no refund sent. Going through paypal for refund now, still no response from them after two weeks.”

Posted 3 years ago

“If I could award no stars I would. bought some Christmas drinks for my boss, had previously used this company for summer drinks to same address. They sent the invoice to said named: despite obviously me billing the same to me. When I complained; they rectified sending me the correct info. Then the receiver contacted me, wanting to thank me...but the message I'd written typed wasn't attached: so the receiver made a guess!? utterly embarrassed I advised him NOT to use this company: there are many alternatives!”

Posted 3 years ago

“I ordered a bottle of Christmas cake gin over 3 weeks ago and it still hasn’t arrived! There is no tracking information available. I wrote an email 5 days ago, and at the time I explained I understood things were a bit difficult at the moment, but 3 weeks is excessive. But I have received nothing back at all.. no apology, no explanation. Would not bother ordering again. Just hope I get a refund.”

Posted 3 years ago

“I have not yet received my order, though ordered on November 16th,would you inform me when it might arrive . Margaret Sibley”

Posted 3 years ago

“Not the greatest of customer service to be honest. They first sent me the incorrect product, and although the correct product has now been sent out. They are insisting I post the incorrect product back to them, risking myself in the middle of a pandemic. This was not my fault that they sent me the wrong item, so I think as a goodwill gesture they should have allowed me to keep the incorrect product, so I wouldn't have the hassle of returning the product back. They sent a pre paid returns label nut I will have to meet the costs of the packaging myself, which is very unfair. I asked them to get Royal Mail or a courier to pick the incorrect item up, but they refused this. Extremely disappointed with the service received.”

Posted 3 years ago

“Paid for 3 to 5 days delivery and it's over a week due now no one is getting intouch with me just a shambles”

Posted 3 years ago

“Customer service very poor and i did not receive my drinks on my expected date”

Posted 3 years ago

“They do not reply to email eventually told i had a credit but not why”

Posted 3 years ago

“Not delivered.”

Posted 3 years ago

“I ordered four bottles of wine and delivery was very quick. Unfortunately that’s where the service ended. They sent the wrong wine. I emailed, then called, then called again. Still waiting for a call back to sort out the issue. It’s a pity as I’ve used them before without issue”

Posted 3 years ago

“I can't pay ! Have made out an order and can't place my card details I have shopped with you before with out all this trouble p”

Posted 3 years ago

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The Drinks Basket is rated 4.7 based on 3,005 reviews