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The Drinks Basket Reviews

4.7 Rating 3,005 Reviews

93 %

of reviewers recommend The Drinks Basket

Company Reviews

Product Reviews

4.7

Based on 3,005 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

The Drinks Basket 1 star review on 12th October 2023

The Drinks Basket 5 star review on 30th January 2023

The Drinks Basket 5 star review on 22nd November 2021

The Drinks Basket 5 star review on 7th September 2021

The Drinks Basket 5 star review on 22nd June 2021

The Drinks Basket 5 star review on 18th December 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Down side was my first order was cancelled without notification, the second order arrived without drinks case as displayed in photo and none of 3 emails sent were replied to. Up side was the second product ordered arrived on time and staff were helpful on phone.”

Posted 3 months ago

“BEWARE! you don't get the items pictured! I ordered a Jack Daniels gift set in a tin. The picture looked lovely in a gift tin, in reality it was an inferior product. I emailed them but they never replied.”

Posted 1 year ago

“Speedy delivery but having had GN Sauvignon Blanc before it didn't have the crisp taste and fault like it was corked tried a few more out of 6 bottles and the same which was a shame was really looking forward to it.”

Posted 1 year ago

“Ordered two bottles of Glenmorangie Quintaruben, but only one bottle got delivered, charged for two bottles and the tracking link now states that the order has been delivered. Called at 9 am this morning 28/2/2023 and still awaiting a call back from the 'team' who hadn't started work yet :-(”

Posted 1 year ago

“Hasnt arrived by due date. Posties will get the blame”

Posted 1 year ago

“I am still waiting for delivery, so not very impressed”

Posted 1 year ago

“NOT A VERY SATISFACTORY START TO DEALING WITH YOUR FIRM WHEN ORDERING ONLINE YOU INSISTED ON SENDING ME TWO BOXES OF TIA MARIA WHEN I ONLY REQUIRED ONE DESPITE TWO PHONE CALLS ASSURING THAT ALL WAS WELL AND THAT YOU HAD ADJUSTED MY ORDER THIS TURNED OUT TO BE UNTRUE WHEN THE PARCEL ARRIVED THERE TURNED OUT TO BE TWO BOXES NOT VERY SATISFACTORY TO TRADE MAXWELL CALLISTER”

Posted 1 year ago

“Didn’t receive all items.”

Posted 2 years ago

“I was disappointed when the wrong product arrived. The correct product arrived but not til 29th Dec...too late for gifts. Enclosed was a return sticker for the wrong delivery...so now I'm expected to put myself out and get it to a post office. Seeing as I'm on the Vulnerable list re Covid I'm hesitant to go out, that's why I ordered online. Saying this I would still risk using you again as your prices are reasonable. Happy New Year.”

Posted 2 years ago

“Did not receive my complete order so not happy with this company”

Posted 2 years ago

“I paid for next day delivery and a week later the order still hasn’t arrived. I know it’s Christmas but it really shouldn’t have been this late.”

Posted 3 years ago

“Currently lost in post so cannot comment 24-12”

Posted 3 years ago

“Unfortunately I’ve only rated a poor as the items did not come in time. It stated 24-48 hrs so I ordered Sunday which meant they should have been with me by Wednesday at the latest. As I needed them for Wednesday evening that was fine. They did not arrive until Thursday. I emailed you on Wednesday to say I had not received them and I did not get any reply .”

Posted 3 years ago

“Only ordered from here because they offered free glasses with the bottle I bought. Only the bottle arrived, phoned and emailed to enquire, still no reply. Very poor customer service. Other than that quick arrival.”

Posted 3 years ago

“Not yet received my product and no communication regarding delayed delivery”

Posted 3 years ago

“I paid 6.99 extra for express delivery and it was delivered to the persons name but my address not the persons address that i had purchased it for when the address was put on the order.. i had to go and collect at royal mail office and was told id been ripped off as for the delivery service they had purchased with royal mail did not cost no where near the express delivery charges as they dont do express delivery... So not happy at all...”

Posted 3 years ago

“Hi, received my order but had to chase a couple of times. apparently it was damaged in transit and another bottle had to be distributed. These things happen but the bottle was for a gift which i had to give post event. The disappointing element that the delay was not informed until i sent second chase up email.”

Posted 3 years ago

“I ordered a 2016 wine but was sent the 2018 vintage. Sent an email asking if the 2016 was available but, unfortunately, have not had a reply. Rather disappointing. First time customer.”

Posted 3 years ago

“I ordered a bottle Of whisky from The Drinks Basket for a birthday present. The bottle that we sent was the wrong one, after emailing and 2 phone calls I have still had no response. Very poor service.”

Posted 3 years ago

“My previous order with TheDrinksBasket was perfect, but the more recent (10th June) order wasn't as successful, with only part of the order being delivered, and I ended up having to complain to get a credit note (Which to be fair was organised fairly quickly). It was just annoying to only get part the order.”

Posted 3 years ago

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The Drinks Basket is rated 4.7 based on 3,005 reviews