The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.70

4.7 Rating 3,171 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could award no stars I would. bought some Christmas drinks for my boss, had previously used this company for summer drinks to same address. They sent the invoice to said named: despite obviously me billing the same to me. When I complained; they rectified sending me the correct info. Then the receiver contacted me, wanting to thank me...but the message I'd written typed wasn't attached: so the receiver made a guess!? utterly embarrassed I advised him NOT to use this company: there are many alternatives!”

Helpful Report

Posted 5 years ago

“I ordered a bottle of Christmas cake gin over 3 weeks ago and it still hasn’t arrived! There is no tracking information available. I wrote an email 5 days ago, and at the time I explained I understood things were a bit difficult at the moment, but 3 weeks is excessive. But I have received nothing back at all.. no apology, no explanation. Would not bother ordering again. Just hope I get a refund.”

Helpful Report

Posted 5 years ago

“I have not yet received my order, though ordered on November 16th,would you inform me when it might arrive . Margaret Sibley”

Helpful Report

Posted 5 years ago

“Not the greatest of customer service to be honest. They first sent me the incorrect product, and although the correct product has now been sent out. They are insisting I post the incorrect product back to them, risking myself in the middle of a pandemic. This was not my fault that they sent me the wrong item, so I think as a goodwill gesture they should have allowed me to keep the incorrect product, so I wouldn't have the hassle of returning the product back. They sent a pre paid returns label nut I will have to meet the costs of the packaging myself, which is very unfair. I asked them to get Royal Mail or a courier to pick the incorrect item up, but they refused this. Extremely disappointed with the service received.”

Helpful Report

Posted 5 years ago

“Paid for 3 to 5 days delivery and it's over a week due now no one is getting intouch with me just a shambles”

Helpful Report

Posted 5 years ago

“Customer service very poor and i did not receive my drinks on my expected date”

Helpful Report

Posted 5 years ago

“They do not reply to email eventually told i had a credit but not why”

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Posted 5 years ago

“Not delivered.”

Helpful Report

Posted 5 years ago

“I ordered four bottles of wine and delivery was very quick. Unfortunately that’s where the service ended. They sent the wrong wine. I emailed, then called, then called again. Still waiting for a call back to sort out the issue. It’s a pity as I’ve used them before without issue”

Helpful Report

Posted 6 years ago

“I can't pay ! Have made out an order and can't place my card details I have shopped with you before with out all this trouble p”

Helpful Report

Posted 6 years ago

“I had been warned that delivery might take "a little longer than expected" (so far, nine days and still waiting), but to send me an e-mail seeking my good opinion before the goods have been delivered is not merely tactless, it is disorganised and does not inspire faith. I am presently wondering if I will ever get my goods.”

Helpful Report

Posted 6 years ago

“Product was missing from my delivery. I have sent 4 emails over past 12 days with NO reply at all from the drinks basket. It seems the company do not deal with any issues/complaints regarding refunds. They take payment promptly enough, but when you encounter a problem and need a refund they are NOT interested. Terrible customer service. Completely ignored. Simply not good enough. Do NOT order from this company. AWFUL.”

Helpful Report

Posted 6 years ago

“Do not buy. Company take your money then don’t send what you ordered, instead sending goods worth a lot less than you spent. Customer service is awful. Would never use again”

Helpful Report

Posted 6 years ago

“Not a good experience. I paid extra for fast delivery I have chased 3 times for my delivery. 7 days have passed and I am now chasing for a refund as I have bought the products elsewhere. It’s s shame as I checked the reviews before placing my order and they looked good.”

Helpful Report

Posted 6 years ago

“Had to wait a long time for delivery but in current circumstances that’s ok. However, one of the bottles was damaged in transit and had leaked around the rim. I have sent several emails with photos of the damaged packaging and damaged bottle but no reply. No reply when I tried to contact the company through their website either”

Helpful Report

Posted 6 years ago

“Still haven't received item”

Helpful Report

Posted 6 years ago

“This is the worst service I have ever received! Ordered on 25/03 received the wrong order and I am still waiting on my original order!! Sent emails upon emails and have had no response! Money has been taken from my account but I have nothing to show for it!! Really beyond disappointed in this company!”

Helpful Report

Posted 6 years ago

“Sorry but not happy with my order. as got different to my order and have tried to get answers but no response to my emails and texts”

Helpful Report

Posted 6 years ago

“I checked my tracking number on Parcelforce today and to my shock horror my order has been delivered to the wrong address, someone has given a name of R Smith ( Not my name ) which was accepted by the driver and some weird signature was accepted. I will be contacting TheDrinksBasket and Parcelforce tomorrow.”

Helpful Report

Posted 6 years ago

“placed order on the 18/3/20 and cash taken out off my bank account on19/3/20 delivery promised in 3 to 5 days still not received my order”

Helpful Report

Posted 6 years ago

The Drinks Basket is rated 4.7 based on 3,171 reviews