The Curious Drinker Reviews

Name: The Curious Drinker
Address: Alpha House, 100 Borough High Street, London, City of London
Rating: 4.71

4.7 Rating 6,779 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,779 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Alpha House, 100 Borough High Street,
London
City of London
SE1 1LB

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The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep doing what you are doing and bring more gins for people that love them. You've quite a number to be getting on with. The more the merrier.🥳🥳”

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Posted 4 months ago

“I've never had a rum if the month box so don't know why I'm being asked to review it”

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Posted 4 months ago

Hi Dawn, Thank you for your review, and apologies for the confusion. It sounds like you may have received a review request in error, which can occasionally happen if the wrong link is sent. We understand why that would be confusing, especially if you've never received one of our Rum of the Month boxes. Thank you for bringing this to our attention, and we'll pass your feedback on to the relevant team so we can help prevent this happening in future. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“poor cancellation process. have to call to cancel rather than through a website or email.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for sharing your feedback. We're sorry that you were disappointed with our cancellation process. We currently ask members to call us when cancelling because it gives us the opportunity to answer any final questions, gather valuable feedback, and ensure the cancellation is processed correctly. The process itself is designed to be quick and straightforward, with calls taking around 2 minutes on average, including any wait time. We also send a confirmation email while you're on the call, so you have immediate confirmation that your membership has been cancelled. We appreciate your comments and will take them on board as we continue to review and improve our member experience. Kind Regards, James Memberships Executive

Posted 4 months ago

“I love my taster box so I joined on a monthly subscription. My first box arrived and it was nearly identical to my taster box. This mo th I have been charged twice for my subscription after contacting cs i got no help at all and cant even cancel without phoning”

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Posted 4 months ago

“Great selections and good value, for me. Steve.T.”

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Posted 4 months ago

“Craft Gin Club. First container is two bottles of Spiced Gin?? Sweeties nice, multi seed pretzels tasteless.”

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Posted 4 months ago

“Finding it impossible to cancel”

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Posted 4 months ago

Hi Glenn, We're sorry to hear you've found the cancellation process frustrating. To cancel a membership, we do ask members to give us a quick call. This isn't intended to make leaving difficult, in fact, our cancellation calls take around 2 minutes on average, including any wait time. We value the opportunity to answer any final questions, gather feedback, and ensure everything is processed correctly. To provide peace of mind, we also send a cancellation confirmation email while you're still on the call, so there's no uncertainty about whether your membership has been cancelled. We appreciate your feedback and are always reviewing our processes to make the member experience as smooth as possible. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“You luv a diff rum every month with great mixers n snacks”

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Posted 4 months ago

“As a rum and gin drinker I tend to stick to brands I know. This platform allows me to taste drinks that have been picked by the club that I wouldn’t normally buy. Also the mixers and snacks are great too .”

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Posted 4 months ago

“Great product enjoyed every sip”

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Posted 4 months ago

“Very good”

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Posted 4 months ago

“Craft Gin Club used to be great with interesting gins, cocktail evenings and other events, and brilliant customer service. Then it all went downhill. Loyal customers who had been with CGC since the start were treated with contempt, loyalty schemes were changed to the advantage of CGC and not the customer, events stopped, boxes became insipid wuth items like Schweppes tonic included which no craft gin drinker would ever use, and the customer service dropped rapidly with staff being outright rude and not willing to help at all. It became quite evident that now CGC had got investmet and made a name for themselves, that they no longer cared about the cusomers who had made that happen and were now treating us as cash cows with an underlying attitude of if you don't like it then don't stay. If you look at the Craft Gin Clubbers Facebook page to know that many members did just this. What a shame when this used to be such a great company and a briliant idea, but now it's more money for less quality and terrible customer service to boot!”

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Posted 4 months ago

Hi Caroline, Thank you for taking the time to share your thoughts. I'm genuinely sorry to hear that your experience with Craft Gin Club has left you feeling this way. As Head of Customer Service, I wanted to respond to a few of the points you've raised, as they don't reflect the experience we're working hard to deliver for our members every day. Firstly, it's disappointing to hear that you felt our team were rude or unwilling to help. We care deeply about our members and pride ourselves on providing friendly, helpful service. While we won't always get everything right, treating customers with respect is something we take very seriously, and any feedback suggesting otherwise is always investigated. In terms of the products featured in our boxes, our mission has always been to help members discover new drinks and brands they may not otherwise come across. In fact, over 98% of members tell us they weren't aware of the featured spirits before receiving them, and today we're working with more exclusive and interesting craft brands than ever before. You also mentioned our loyalty scheme. The changes made were actually driven by member feedback. Many customers told us that the previous scheme was too restrictive and difficult to use, so we introduced a new rewards programme that is simpler, offers cashback on every purchase, can be used on both subscriptions and shop orders, and has no minimum spend requirements. Regarding events, you're right that some of our previous events and cocktail evenings came to an end. Ultimately, this was due to demand declining over time. We always try to focus our efforts on the things members tell us they value most, but if demand for events returned, we'd be excited to explore bringing them back. Finally, while our Facebook community naturally contains a range of opinions, we're proud that it remains a positive and engaged space where thousands of members share drinks recommendations, cocktail creations and feedback with one another every day. We're sorry that we haven't met your expectations, but I do want to thank you for being part of our journey and for taking the time to leave your feedback. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“Ordered some sale gin, Evri lost package, gin club dispatched replacements twice - I assume all mysteriously missing at warehouse. 3 bottles of gin finally arrived instead of the four I had paid for. Tidal gin never turned up. Issue with both companies”

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Posted 4 months ago

“The club itself is great but you MUST improve the way people cancel regular subscription as I'm sure how you're making it so difficult is illegal. We really liked the free box but couldn't commit to the high cost going forward. It was simply too expensive. Trying to cancel was a nightmare and has put me off for life. Your 1star ratings on Trustpilot show there are many, many people saying the same thing and it isn't fair on your staff who seem to be excellent - especially Esme.”

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Posted 4 months ago

“The original concept was brilliant and I eagerly subscribed to it. It has, however, lost some of its shine since the CVA came into force and my money has disappeared. Not too sure at the moment that I will resubscribe now I no longer get my 'free' box.”

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Posted 4 months ago

“Great boxes perfect to share with friends 😀”

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Posted 4 months ago

“Love it all trimmings with it service amazing well packed”

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Posted 4 months ago

“Not many that I like....so I won't bother again...”

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Posted 4 months ago

Hi Mrs Margaret Smith, Thank you for your feedback. We're sorry to hear that the selection wasn't to your taste. One of the challenges with a discovery club is that everyone's preferences are different, and while we aim to showcase a wide variety of exciting drinks, we know not every product will be a hit with every member. That said, many of our members enjoy the opportunity to try brands and styles they might not have picked up themselves. We appreciate you giving us a try and thank you for taking the time to share your thoughts. Kind Regards, James Memberships Executive

Posted 4 months ago

“They like to soft talk the customers who wants to leave and get them to stay. Just beware of this before you sign up. One of the final straw for me to leave is to get a gin box came with a gin I previously had, and they cancelled the old reward scheme. When I finally decide to leave, I got so annoyed as it was so faff to leave.”

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Posted 4 months ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated. When members choose to cancel, we do ask that they give us a quick call. The reason for this isn't to make leaving difficult, but because we genuinely value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is handled correctly. Calls are typically very short (around 2 minutes on average, including any wait time), and we send a confirmation email while you're on the call so you have immediate confirmation that your membership has been cancelled. Regarding our rewards programme, we understand why the changes may have been frustrating. The previous scheme received a lot of feedback from members who felt it was too restrictive, as points could only be used in the shop and there were minimum spend requirements. As a result, we introduced a new scheme that offers 2% cashback on every purchase, with rewards that can be used on both subscriptions and shop purchases, with no minimum spend. We also gave members advance notice of the change and a period to use any existing points before they expired. We appreciate your feedback, as it helps us continue improving the experience for all our members, and we're sorry that we weren't able to meet your expectations on this occasion. Kind Regards, James Memberships Executive

Posted 4 months ago

“The Gin Box was excellent as a one off purchase in my opinion. I do not drink gin on a regular basis to make it a subscription. I didn't want to get in the Gym Subscription situation where I would forget to cancel the subscription and a box would turn up at the door. As a one off purchase as I have said 5 ⭐s”

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Posted 4 months ago

The Curious Drinker is rated 4.7 based on 6,779 reviews