The Curious Drinker Reviews

Name: The Curious Drinker
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.73

4.7 Rating 6,709 Reviews

94 %

of reviewers recommend The Curious Drinker

Company Reviews

Metrics

Info

4.7

Based on 6,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Curious Drinker:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@thecuriousdrinker.com

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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The Curious Drinker 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth the money at all”

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Posted 3 weeks ago

“I cannot review on a produce I do not have so it is strange I have been asked too. I only have the gin boxes The next questions do not apply to me either as I have not had any queries”

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Posted 3 weeks ago

“It was GIN and supee”

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Posted 3 weeks ago

“Created a membership without being asked. Unhelpful when contacting them”

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Posted 3 weeks ago

“Never knew I’d signed up still waiting to receive it ! Had money but not delivered! Absolutely rubbish customer service!”

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Posted 3 weeks ago

“Horrible predatory experience. Would not recommend. They just took money out of my account”

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Posted 3 weeks ago

“Predatory sign up tactics, low quality gin.”

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Posted 3 weeks ago

“i received a box in april with a xmas theme!!!”

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Posted 3 weeks ago

Hi Karen, Thank you for your review. We've looked into your account and can see that the most recent box sent to you was our June box, which was not Christmas-themed. It's possible there may have been some confusion with the contents or accompanying materials, but based on your account history, we can't see that a Christmas-themed box was sent in April. If you'd like us to look into this further, please email us at members@thecuriousdrinker.com with a few more details or a photo of the box you received, and we'll be more than happy to investigate for you. Our team is always happy to help. Kind Regards, James Memberships Executive

Posted 3 weeks ago

“delivery is very poor. its been almost a month and i have not received my box yet.”

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Posted 1 month ago

“Very expensive and difficult to cancel. Beware the taster box”

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Posted 1 month ago

Hi Joshua, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience. We appreciate that the value of a subscription can be subjective, and while many members enjoy the opportunity to discover new and premium drinks each month, we understand that it may not be the right fit for everyone. We're also sorry that you found the cancellation process difficult. We do ask members to call us to cancel, not to make the process harder, but so that we can answer any final questions, gather feedback, and ensure everything is processed correctly. Our cancellation calls take around 2 minutes on average, including any wait time, and we send a confirmation email while you're still on the call so you have immediate confirmation that your membership has been cancelled. Regarding our taster box, the offer and any ongoing membership details are clearly outlined during the sign-up process, but we appreciate your feedback and will continue looking at ways to make information as clear as possible for customers. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“How can I write a review when I haven't received even the initial taster box that was ordered and paid for by my daughter for my birthday present. Disgusting service, would never recommend!”

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Posted 1 month ago

Hi Elizabeth, We're very sorry to hear this, and we completely understand your frustration. It sounds as though you've received a review request before receiving your taster box, which is certainly not the experience we'd want for anyone, especially when it was purchased as a birthday gift. Without your details, we're unable to look into what may have happened with the delivery, but we'd be keen to investigate this for you and get it resolved as quickly as possible. Please contact our team at members@thecuriousdrinker.com with the relevant details, and we'll be happy to help. We sincerely apologise for the disappointment caused and hope we'll have the opportunity to put things right. Kind Regards, James Memberships Executive

Posted 1 month ago

“I've never had a rum if the month box so don't know why I'm being asked to review it”

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Posted 1 month ago

Hi Dawn, Thank you for your review, and apologies for the confusion. It sounds like you may have received a review request in error, which can occasionally happen if the wrong link is sent. We understand why that would be confusing, especially if you've never received one of our Rum of the Month boxes. Thank you for bringing this to our attention, and we'll pass your feedback on to the relevant team so we can help prevent this happening in future. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“poor cancellation process. have to call to cancel rather than through a website or email.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for sharing your feedback. We're sorry that you were disappointed with our cancellation process. We currently ask members to call us when cancelling because it gives us the opportunity to answer any final questions, gather valuable feedback, and ensure the cancellation is processed correctly. The process itself is designed to be quick and straightforward, with calls taking around 2 minutes on average, including any wait time. We also send a confirmation email while you're on the call, so you have immediate confirmation that your membership has been cancelled. We appreciate your comments and will take them on board as we continue to review and improve our member experience. Kind Regards, James Memberships Executive

Posted 1 month ago

“I love my taster box so I joined on a monthly subscription. My first box arrived and it was nearly identical to my taster box. This mo th I have been charged twice for my subscription after contacting cs i got no help at all and cant even cancel without phoning”

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Posted 1 month ago

“Finding it impossible to cancel”

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Posted 1 month ago

Hi Glenn, We're sorry to hear you've found the cancellation process frustrating. To cancel a membership, we do ask members to give us a quick call. This isn't intended to make leaving difficult, in fact, our cancellation calls take around 2 minutes on average, including any wait time. We value the opportunity to answer any final questions, gather feedback, and ensure everything is processed correctly. To provide peace of mind, we also send a cancellation confirmation email while you're still on the call, so there's no uncertainty about whether your membership has been cancelled. We appreciate your feedback and are always reviewing our processes to make the member experience as smooth as possible. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“They like to soft talk the customers who wants to leave and get them to stay. Just beware of this before you sign up. One of the final straw for me to leave is to get a gin box came with a gin I previously had, and they cancelled the old reward scheme. When I finally decide to leave, I got so annoyed as it was so faff to leave.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated. When members choose to cancel, we do ask that they give us a quick call. The reason for this isn't to make leaving difficult, but because we genuinely value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is handled correctly. Calls are typically very short (around 2 minutes on average, including any wait time), and we send a confirmation email while you're on the call so you have immediate confirmation that your membership has been cancelled. Regarding our rewards programme, we understand why the changes may have been frustrating. The previous scheme received a lot of feedback from members who felt it was too restrictive, as points could only be used in the shop and there were minimum spend requirements. As a result, we introduced a new scheme that offers 2% cashback on every purchase, with rewards that can be used on both subscriptions and shop purchases, with no minimum spend. We also gave members advance notice of the change and a period to use any existing points before they expired. We appreciate your feedback, as it helps us continue improving the experience for all our members, and we're sorry that we weren't able to meet your expectations on this occasion. Kind Regards, James Memberships Executive

Posted 1 month ago

“What rum box? I never got it, nore do I what one”

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Posted 2 months ago

Hiya John, Apologies for the confusion here! We can see that you have signed up for a membership with us following the purchase of your Gin taster box, if you would like any help closing or editing this membership please contact us at members@craftginclub.co.uk and we can guide you through the simple stops to action any changes you would like made against your membership. Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“Can’t rate my delivery because I have not received it despite the money being taken from my account 😡”

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Posted 2 months ago

Hiya Ian, We're sorry to hear about the frustration you have had regarding your delivery and would like to apologise for the gap between payment and delivery! As we are a relatively small company all deliveries have to be processed manually from our end and as we are sending out such a large amount of boxes this leads to said gap. We will of course take into account your feedback regarding this delay and will try and reduce it in the future. In the meantime, we hope that you have received your box and have gotten the chance to enjoy it, if there is every anything else you would like help with please don't hesitate to contact us at members@craftginclub.co.uk Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“I can’t cancel without calling which is insane and I can’t get through to anyone. Also the sample box I ordered smashed so half of it I can’t use it, it’s mashed inside the bubble wrap.”

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Posted 2 months ago

Hiya Martine, We're sorry to hear about the frustration that you have been experiencing trying to close your account as well as receive your initial taster box. If you would like to contact us at members@craftginclub.co.uk with some photos of the damage done as well as your cancellation request we can help get a replacement and cancellation sorted for you asap! Kind regards, Chaney Customer Service Executive

Posted 2 months ago

“Never delivered product, contacted customer service, told it was on the way. Never left them. Just poor”

Helpful Report

Posted 2 months ago

Hiya, I'm sorry to hear about hassle you have experienced receiving your product. I've just had a quick check and can see that your query was resolved via our wonderful customer service team at members@craftginclub.co.uk, however I will be sure to pass along your delivery experience to our warehouse and packing team so that we can prevent issues such as this from happening again in the future. If you would ever like to rejoin or have another go at receiving one of our boxes please let us know at members@craftginclub.co.uk and we would be more than happy to help. Kind regards, Andy Customer Service Executive

Posted 2 months ago

The Curious Drinker is rated 4.7 based on 6,709 reviews