The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,434 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service with fast and convenient (Royal Mail) delivery.”

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Posted 10 years ago

“fast efficient service, as promised, would recommend”

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Posted 10 years ago

“Excellent product. Quickly sent and spot on delivery. First time ordering from this company and very impressed. Highly recommended.”

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Posted 10 years ago

“Expected next day delivery, half the order delivered on day three. Still awaiting the most expensive part of the order six days on, granted there is a bank holiday but should have received the order before. Also don't know if second part will come by "Express Courier" but first part delivered by the postman. Worst of all no contact with us to advise of late delivery or as I suspect the items being out of stock.”

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Posted 10 years ago

Hello Lee, Thank you for your review and sincere apologies there has been an issue here. I can categorically assure you that none of the items on your order were out of stock. We never, ever mark anything as in stock that isn't. All items were dispatched on the same day - the day promised by our website when ordering. We have two depots so part of your order was dispatched from one and part from another - hence the two separate parcels. We can provide proof of postage for both if required. I've just gone onto the UPS tracking system after receiving your review - they have noted that - "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." I will email you the tracking information privately - whilst this doesn't excuse the mistake on the part of our courier it does show that we dispatched your parcel on time as promised. You are correct that the bank holiday has got in the way here - because businesses were closed Friday/Monday due to the Easter break UPS weren't able to inform us of their mistake. Had it been a normal Friday we would've received a notification and would've immediately got in touch with you. We take our customers' happiness very importantly indeed and would never look to let them down. It goes without saying that you have our sincere apologies for the delay - we will look into this and speak to all parties involved to insure that this never happens again. I will contact you privately to resolve this issue. Kind regards, Ian Johnson Director The Tape Store

Posted 10 years ago

Hello Lee - I've just sent you a private email and have organised a refund back to your card. Sincere apologies once again - any questions please don't hesitate to contact me directly.

Posted 10 years ago

“Response to my phone call was prompt and courteous. The order was delivered on time and the goods exactly what I wanted.”

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Posted 10 years ago

“Excellent seller. Good price for my item, as described and very quick delivery. (Next working day meant Tuesday when I bought at the weekend, though.) Definitely recommend The Tape Store.”

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Posted 10 years ago

Hello Peter, many thanks for leaving such a positive review. We do mention on our website throughout the checkout process that any orders placed over the weekend will be dispatched on Monday for delivery Tuesday - I hope this was OK for you? I'm glad we could provide the product you were after at such a good price. Please don't hesitate to contact us if there's ever anything else we can do for you!

Posted 10 years ago

“Found exact product I was looking for on the well organised website, order process very straightforward. I did have a query on the order and called customer service and received a helpful response in a pleasingly swift response. Full marks.”

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Posted 10 years ago

“A very prompt service, thank you.”

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Posted 10 years ago

“First class serviceWould recommend to anyone”

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Posted 10 years ago

“I had been on the hunt for a good laser measuring tool. I called the tape store and they were very helpful and informative. They managed to give me a great price and a very speedy delivery. I would recommend the tape store to anyone.”

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Posted 10 years ago

“Great customer service! I needed a fast delivery The tape store did everything to make it happen. Very helpful.”

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Posted 10 years ago

“There were problems with courier however we were notified straight away and a discount given. Very efficient.”

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Posted 10 years ago

“Very quick service. Thank you!”

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Posted 10 years ago

“Got the item in good condition and very quickly.”

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Posted 10 years ago

“Ordering simple, delivery quick. What more do you need”

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Posted 10 years ago

“Super-quick delivery of exactly what was ordered, exactly when it was expected. Good price and sharp service, tough to beat in my opinion,”

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Posted 10 years ago

“First class service to match a first class product, a Leica Disto D2 laser distance meter. I would certainly use the Tape Store again and would recommend it without any reservations to anyone.”

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Posted 10 years ago

“The order was dispatched within 24 hours and the price was very reasonable. The product was well packaged. Excellent!!”

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Posted 10 years ago

“I placed the order on a Friday and only slightly after 2pm for next day delivery , i called them and they politely checked and made sure i had my order for Monday Morning (i must say very early at 08:30AM!) Very impressed with the quick delivery and overall helpfulness of the member of staff i spoke to you.”

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Posted 10 years ago

“Good products as described. Efficient delivery service.”

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Posted 10 years ago

The Tape Store is rated 4.8 based on 1,434 reviews