The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.83

4.8 Rating 1,348 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,348 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 17th August 2021

James Pope

The Tape Store 5 star review on 30th March 2021

Phil Cave

The Tape Store 5 star review on 20th February 2021

Lajos Schwarcz

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service. Delivered promptly. Well packaged. Lovely product - beautiful design! Thank you”

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Posted 10 months ago

“Great service and speedy delivery, would use again”

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Posted 2 years ago

“Quick service , good company to purchase from.”

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Posted 6 years ago

“Expected next day delivery, half the order delivered on day three. Still awaiting the most expensive part of the order six days on, granted there is a bank holiday but should have received the order before. Also don't know if second part will come by "Express Courier" but first part delivered by the postman. Worst of all no contact with us to advise of late delivery or as I suspect the items being out of stock.”

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Posted 8 years ago

Hello Lee, Thank you for your review and sincere apologies there has been an issue here. I can categorically assure you that none of the items on your order were out of stock. We never, ever mark anything as in stock that isn't. All items were dispatched on the same day - the day promised by our website when ordering. We have two depots so part of your order was dispatched from one and part from another - hence the two separate parcels. We can provide proof of postage for both if required. I've just gone onto the UPS tracking system after receiving your review - they have noted that - "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." I will email you the tracking information privately - whilst this doesn't excuse the mistake on the part of our courier it does show that we dispatched your parcel on time as promised. You are correct that the bank holiday has got in the way here - because businesses were closed Friday/Monday due to the Easter break UPS weren't able to inform us of their mistake. Had it been a normal Friday we would've received a notification and would've immediately got in touch with you. We take our customers' happiness very importantly indeed and would never look to let them down. It goes without saying that you have our sincere apologies for the delay - we will look into this and speak to all parties involved to insure that this never happens again. I will contact you privately to resolve this issue. Kind regards, Ian Johnson Director The Tape Store

Posted 8 years ago

Hello Lee - I've just sent you a private email and have organised a refund back to your card. Sincere apologies once again - any questions please don't hesitate to contact me directly.

Posted 8 years ago

“I ordered my Leica D510 and tripod after searching and finding the tape store was the cheapest by far. The only issue I had was I had a meeting the next day so couldn't guarantee I was going to be in so I emailed them to see if I could put it on a pre 10:30 delivery. Ian promptly rang and went through the options and ended up diverting the delivery to a collect plus point so I could collect after my meeting. Product and service are amazing and I wouldn't hesitate in recommending Ian and the team.”

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Posted 8 years ago

The Tape Store is rated 4.8 based on 1,348 reviews