The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,434 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

Visit Website

The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and good selection if products. Easy to order online. Only comment would be never received a dispatch confirmation email. Luckily the delivery didn't need signing for as I was out. Thanks Sean Harley”

Helpful Report

Posted 11 years ago

Hi Sean, thank you very much for taking the time to leave a review. It helps us but also helps our future customers. I do have a record of a shipping confirmation email going out the 7th... we did have some very brief email difficulties towards the end of last week so it's possible it became lost in the ether/delayed? Please accept our apologies and also our thanks for your business. Please come again!

Posted 11 years ago

“Great product needed it next day and they organised it for Saturday delivery. thanks”

Helpful Report

Posted 11 years ago

Hi David, thanks for leaving a review - we really appreciate you taking the time out of your day. The Disto D110 you bought is a great tool - I'm sure you'll get plenty of use out of it!

Posted 11 years ago

“Very helpful customer service and advised me on which product would best suit my needs. Products turned up within 24hours of order, very impressive. Highly recommended.”

Helpful Report

Posted 11 years ago

Hi Grant, Many thanks for leaving such a positive review - we do our best to provide first class service and fast delivery but getting this confirmed by our customers is always nice. Please let us know if there's anything else we can do for you or your company.

Posted 11 years ago

“delivery very fast will use this company again many thanks”

Helpful Report

Posted 11 years ago

Hi David, thanks for leaving a review, we really appreciate it. The Protimeter Mini moisture meter you bought is a great tool that should serve you very well going forward. Please let us know if there's anything else we can do for you.

Posted 11 years ago

“Very good service. They had what I needed and was delivered promptly and when they said it would be delivered.”

Helpful Report

Posted 11 years ago

Hello David, many thanks for leaving a review. I hope your metric-only tapes will serve you well when you return to Canada... if only they were more readily available over there. Please let us know if there's anything else we can do for you.

Posted 11 years ago

“Great service my tape arrived very fast thanks. There is a great choice of tapes at great prices thanks again highly recommended”

Helpful Report

Posted 11 years ago

Hi Gareth, Many thanks for taking the time to leave a review - we know our customers are all busy people and really appreciate the comments they leave. The Advent Vice Versa tape is a really handy, useful tape that solves some rather frustrating little problems that occur with regular tape measures! Please do let us know if there's anything else we can do for you.

Posted 11 years ago

“Not sure if the aquant i got is propery working as is showing an at risk reading, on most areas in which i test. The case was a little dirty when i got it i am not sure if i have received a second hand / used product. Can i request someone call our office to disscuss this mater thanks Andrew Ferguson CGDM”

Helpful Report

Posted 11 years ago

Hello Andrew, I can 100% assure you that you haven't received a second hand/used product. We do not sell any used products. The only reason for packaging being slightly dirty could be that it has been on a shelf for a little while. This obviously doesn't affect the quality or usability of the unit. Apologies you're having an issue with this unit - it could just be a faulty unit although this is a very rare occurrence with Protimeter, their products being very well engineered 99.99% of the time. I'll call you this morning to assess this tool - we can look into arranging a collection/assessment of the product ASAP.

Posted 11 years ago

“Superfast service, delivered next day as promised. Thank you.”

Helpful Report

Posted 11 years ago

Hi Paula, thank you so much for your kind words - we appreciate you leaving a review. Please visit us again!

Posted 11 years ago

“Swift dispatch and delivery - great!”

Helpful Report

Posted 11 years ago

Hi Eirlys, thank you so much for leaving a review! We're really happy you were pleased with your service. Please come again!

Posted 11 years ago

“Well made and good value. Hopefully it will resist the salt water during the marine species surveys. Jersey Seasearch”

Helpful Report

Posted 11 years ago

HI Kevin, thanks for leaving a review - please let us know how you get on with the tape.

Posted 11 years ago

“Delivery use was next day express delivery that I paid for and I didn't get items until 4 days later! Wasn't very happy about delivery as paid £7.99 for this”

Helpful Report

Posted 11 years ago

Hi Kevin, I'm sorry to hear you felt let down by the delivery service. We always strive to keep our customers happy as you can see from all the other positive reviews on here! However, on this occasion it is clear that you're not happy and for that we apologise. As per the email I've already sent you we do make it very clear in a number of sections of our website (including the basket/checkout) that courier delivery to Northern Ireland takes 2 working days providing an order has been placed before 2pm. Your order was placed just after 11pm on Thursday and was therefore dispatched on Friday for delivery two working days later - Tuesday (tomorrow). Having checked with our courier (UPS) your delivery is on schedule to arrive as stated on Tuesday. We have therefore lived up to all the commitments about delivery that we make on our website. We subsidise all courier deliveries (to the tune of around £12 in your case) but a Saturday delivery to Northern Ireland would cost us around £50 - a cost we would naturally have had to pass on to you as the customer. Because you didn't request this service we dispatched your order by our standard service. This said, we do appreciate that you are unhappy and, whilst we cannot agree that we've done anything wrong here, as a gesture of good faith we have refunded your postage costs and will be sending you a small gift in the post. Kind regards, Ian - The Tape Store

Posted 11 years ago

“Excellent service, fast delivery.”

Helpful Report

Posted 11 years ago

Hi Robert, thanks for leaving a review and, of course, for your order. The Bahco MTS tape you bought is a really solid, professional tape - I'm sure you'll get years of reliable service.

Posted 11 years ago

“prompt and efficient service.”

Helpful Report

Posted 11 years ago

Hi Jan, thank you so much for leaving a review. It really helps us out and also helps our future customers make an informed decision. Please let us know if there's anything else we can do for you.

Posted 11 years ago

“I bought a 5m Stanley Powerlock tape measure and it turned up the next day. What can I say, it was a perfect transaction. Thanks guys!”

Helpful Report

Posted 11 years ago

Hi James, thank you so much for leaving such a glowing report of your transaction. We really appreciate you taking the time out of your day. I have to say Royal Mail have outdone themselves... for 2nd Class to arrive the very next day is pretty rare! Please let us know if there's anything else we can do for you.

Posted 11 years ago

“Excellent service. I received clear advice prior to a purchase and confirmation of dispatch for all goods. All the items were received either the next day or as promised.”

Helpful Report

Posted 11 years ago

Hi David, thanks for taking the time to leave a review. Such positive comments! You bought a pretty wide range of products - the Disto and the Protimeter should serve you very well, as should the tapes. Please let us know if we can do anything else for you!

Posted 11 years ago

“Even though they sent the wrong measuring tape, they were nothing but helpful and apologetic on the phone... hopefully this will be sorted soon but I was impressed at how quickly they refunded me, paid for the cost of posting back the wrong product and sorted out delivering the right tape measure. Overall I'm rather impressed!”

Helpful Report

Posted 11 years ago

Hi Pete, thanks for leaving such a positive review and for being so understanding. We had a new member of staff start the day you ordered and he accidentally picked the wrong tape... In his defence he felt terrible about it... we all make mistakes now and the two tapes were right next to each other :-) I'm glad we managed to sort things out for you and that you've got the tape you wanted. In terms of refunding the return postage it's the least we could do! Please let us know if there's anything else we can do for you going forward.

Posted 11 years ago

“Nice to deal with people that are willing to go the extra mile for you”

Helpful Report

Posted 11 years ago

Hi Gary, many thanks for leaving a review and for your kind words. We do try to go the extra mile for our customers - without them we wouldn't be here, after all! Please let me know if there's anything else we can do for you in the future.

Posted 11 years ago

“I bought 5m and 10m fat max tapes metric only . The tapes are great but the fact I can mark from both edges of the tape is excellent. Plenty of people wanting to borrow them .”

Helpful Report

Posted 11 years ago

Hi Stewart, thanks for leaving a review - we really appreciate your time. You couldn't be more right regarding metric only tapes... they make life so much easier for those working in metric. No more having to transfer the measurement from one side of the tape to the other leading to errors! Please let us know if there's anything else we can do for you going forward.

Posted 11 years ago

“Excellent service, quick to respond to communications, very quick despatch and delivery item exactly as described.”

Helpful Report

Posted 11 years ago

Hello Carl, thank you for leaving such a positive review - we appreciate your feedback. The Trumeter 5000 wheels are a good, solid, reliable measuring wheel ideal for site work. Please let me know if there's anything else we can do for you going forward.

Posted 11 years ago

“Really good advice, excellent stock including tapes which aren't so easy to get but should be, eg metric only and good price. Very highly recommended.”

Helpful Report

Posted 11 years ago

Hi Nick, thanks for the kind words and, of course, for your repeat business! The Fisco Class 1 tape you bought is a brilliant tool as is the Disto X310. It should really make measuring spaces for bespoke furniture much easier. Please let us know if there's anything else we can help you with.

Posted 11 years ago

The Tape Store is rated 4.8 based on 1,434 reviews