The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,401 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product buying process was easy and the item arrived promptly. I was not disappointed by the buying experience.”

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Posted 9 years ago

“Ordered 3 tapes on Tuesday afternoon. Was surprised they did not ship out until the Wednesday. Courier cocked up and did not arrive until Friday. I called to ask for a refund on my next day delivery costs. Received a call back within 2 hours with an apology and details of why my delivery had arrived late. I also received a refund for the next day delivery costs. Not perfect but good service and the chap that called back had reviewed the problem meaning I did not need to explain myself again. We all have problems with couriers and this is out of a suppliers control. All in all the service was good and I would order from The Tape Store again. The tapes arrived well packed and went to work immediately.”

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Posted 9 years ago

Hi Martin, thank you for your review and your kind words. As you say, whilst we dispatched your goods on time, clearly our courier made a mistake here. We are currently in the process of reviewing the couriers we use and have asked them to review their practices. 99.5% of our courier deliveries arrive perfectly on time but, as you suggested, as with any business mistakes do happen. If our couriers can't reassure us that they will be addressing this we will be looking to switch suppliers quite quickly. As a minor point we do make it clear on our website (on each product's page and at the basket/checkout) that any orders placed after 2pm will be despatched the next working day. Your order came through at 2.51pm on the 26th so was actually despatched on time on the 27th and wasn't scheduled for delivery until Thursday. I hope this is OK and that you received the shipping refund I processed through PayPal. Please let me know if you have any questions. Kind regards, Ian Johnson Director

Posted 9 years ago

“Excellent product. The delivery driver was rude to the receptionist who took delivery, would have been 5 stars except for that”

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Posted 9 years ago

Hello Colin, many thanks for leaving a review - I'm glad the product and delivery schedule was to your satisfaction. I'm very sorry to hear that the courier was rude to your receptionist - that's simply not good enough. Whilst they are a separate company we take the actions of the firms we use very seriously indeed and will be straight in touch with them after the bank holiday. I'll be submitting a formal complaint and asking that the driver be spoken to about their actions. I hope this doesn't taint your view of The Tape Store. Please let me know if you need any more info/if there's ever anything we can do to help you. Kind regards, Ian Johnson Director

Posted 9 years ago

“Purchase dealt with very smoothly and efficiently.”

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Posted 9 years ago

“I made a mistake on the order (probably my fault, as I am not always good with online ordering). I thought that I had ordered one better quality tape, but found that I have ended up with two cheaper ones. It seems to work OK, so I was not going to try and alter it - more trouble than it is worth? You were very quick. Roger Fairclough”

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Posted 9 years ago

Hello Roger, many thanks for your kind words. I've just checked and you definitely added 2 no. Stanley 0-34-262 30m closed case fibreglass tapes to your basket. If you haven't already used one/either of them we can always swap them over if you originally intended to order something different? Many thanks, Ian Johnson Director

Posted 9 years ago

“Good products as described. Efficient delivery service.”

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Posted 9 years ago

“bought a leica disto d2 good bit of kit easy to use ,good delivery”

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Posted 9 years ago

“Whilst I have only had this tape a few days, I am impressed with the quality and potential durability of the product. As an older user the markings are very clear and legible and at 5 metres a very useful length compared to general 3 metre availability. Very satisfied.”

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Posted 9 years ago

“Used the wheels this weekend, they worked fine cheers”

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Posted 9 years ago

“Very helpful and competitively priced”

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Posted 9 years ago

“vg”

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Posted 9 years ago

“Good delievery and price. Battery supplied was ' flat' - purchased new one and all ok. Suggest review stock holding to ensure units are supplied with ' in date' batteries”

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Posted 9 years ago

Hi Bernard, many thanks for your review. We really appreciate all feedback and positive feedback is always nice to have! I'm sorry to hear that the battery within your Protimeter Digital Mini was flat. I can assure you that these are in date (there's usually a production date stamped on the bottom/side if you would like to check) - a brand new battery is supplied by the manufacturer with each unit. However, it's possible that there is a bad batch of batteries doing the rounds. I will have a brand new battery sent out to you for delivery in just a few days. Thank you for your custom and apologies for the flat battery! Many thanks, Ian Johnson The Tape Store

Posted 9 years ago

“2 Items purchased were great pieces of kit. The items were delivered next working day which was great as I required the use of them the following day. The items were not delivered together. They arrived on two different deliveries. Tape store should inform customers that some products if ordered together will not arrive at the same time. Overall the service was good. Would have been all.stars and a very good rating.”

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Posted 9 years ago

“Purchased a trumeter digital measuring wheel. I wish it had said that it does not work on grass!!, because of its accuracy (which is very good) any undulations in the ground do not give an accurate measure, it was 2m out over 100m. It was purchased for the sole reason to set out sports pitches. It was used once and will never be used again. Annoying! Service from the Tape store was excellent”

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Posted 9 years ago

“Great selection easy ordering and payment fast delivery.”

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Posted 9 years ago

“Product good value for money and ideal for outdoor use, courier was a bit slow though.”

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Posted 9 years ago

Hi Martin, many thanks for leaving such a positive review. We appreciate your order! You mentioned a courier on your order you chose to go with a standard Royal Mail 2nd Class service - we state that this can take 2-4 working days or more. Obviously if it took longer than that we apologise for the delays - Royal Mail can, on occasion, take a bit longer depending on their workload at the time. Please let me know if there's anything else we can do for you going forward.

Posted 9 years ago

“Good price, fast despatch”

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Posted 9 years ago

“Straightforward ordering and tape arrived fairly quickly.”

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Posted 9 years ago

“Efficient and first class service.”

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Posted 9 years ago

“The goods turned up on time and in good shape. Just the job!”

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Posted 9 years ago

The Tape Store is rated 4.8 based on 1,401 reviews