My Outfit Reviews

Name: My Outfit
Address: 238 New Row, Telford, TF3 4BS, Telford, Shropshire
Rating: 4.32

4.3 Rating 742 Reviews

51 %

of reviewers recommend My Outfit

Company Reviews

Metrics

4.3

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

My Outfit 5 star review on 2nd August 2022

Steven Hattersley

My Outfit 5 star review on 12th May 2022

Lieselotte Keegan

My Outfit 5 star review on 28th April 2022

Bonavanture Kamara

My Outfit 5 star review on 14th September 2021

Anonymous

My Outfit 5 star review on 9th September 2021

Peter Roberts Padiham Windows

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quite impressed with the shirt store, the shirt I ordered was dispatched quickly however it was a little bit on the tight side. I send it back to be exchanged for a size larger and a week later the new size shirt was delivered to me. This was great service and I am very pleased with my shirt”

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Posted 2 years ago

Thank you so much for your 5 star rating of The Shirt Store! I'm glad you were impressed with their service, and that you could exchange your shirt for a size larger quickly. It's great to hear that you're pleased with your shirt. Thanks again for your kind words!

Posted 2 years ago

“I returned said shirt back to you on Thursday 28 June. Unfortunately it was too small. Have requested an extra large. Still awaiting confirmation”

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Posted 2 years ago

Thank you Christopher for the 5 star rating and for being a returning customer! I'm sorry to hear that the shirt was too small. We've already confirmed your request for an extra large and we'll keep you updated on the status of your order. Thanks again for your support!

Posted 2 years ago

“Sent me the wrong size, and I am now trying to send the item back, but I can't get a refund bar code, meaning im going to lose my money due to your mistake.”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience. We are sorry to hear that the product you received was not the size that you ordered and for the difficulty you are facing in trying to return it. We want to make things better for you. Please check your emails, so we can sort this for you asap.

Posted 2 years ago

“I recently bought a Claudio Lugli shirt for my husband. I love it. The fit is really good as well. Often his shirt sleeves are a little short, this one is perfect, thank you.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Jackie! We're delighted to hear that you love the Claudio Lugli shirt you recently bought for your husband and that the fit is perfect. It's always great to hear reviews such as yours - we'll continue to strive for excellence in delivering the best quality products to our customers. Thank you again!

Posted 2 years ago

“Quality good (but needs to be for the price). Delivery cost very expensive compared to other carriers”

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Posted 2 years ago

Thanks Brian for your 4 star rating of The Shirt Store. We're glad that you found our quality good despite the cost. We understand that delivery charges are expensive compared to other providers and we will work to ensure that future purchases will be lower.

Posted 2 years ago

“Absolutely excellent service and quality. Very impressed and would highly recommend this company.”

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Posted 2 years ago

Thank you so much for your kind words and 5 star rating of The Shirt Store! We are delighted to hear that you have been impressed by our excellent service and quality! We appreciate your loyalty and we could not be happier that you would highly recommend this company to others.

Posted 2 years ago

“Easy to order online. Delivered on time as described. Lovely quality item at a competitive price. Unfortunately item was slightly too small so have returned. Would shop again without question.”

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Posted 2 years ago

Hi Lee, Thank you for your review, We look forward to your future orders! Thanks, Melissa

Posted 2 years ago

“Good price. Delivered promptly.”

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Posted 2 years ago

Thank you so much Paul for your 5 star rating of The Shirt Store! We really appreciate and value your loyalty as a repeating customer. We're glad that you had a good experience with us. We strive to offer good prices and prompt delivery, so we are thrilled to hear that you found them satisfactory. Thank you again for your review!

Posted 2 years ago

“Didn't like the way you betrayed the item in your catalogue online need to adjust the way you put up your items ie if you say waistcoat say only in red so the customer knows they are only getting a waistcoat not when they put in the order to find out that not what they getting.”

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Posted 2 years ago

Thank you, Andrew, for taking the time to leave your feedback about The Shirt Store. We truly appreciate that you took the time to let us know about your experience and we apologize for any doubts or confusion in regards to the item in our catalogue online. We would like to ask how we can make things better for you, so we can ensure you have an enjoyable shopping experience. Is there a particular way we can adjust the way we put up our items, such as clarifying the colour of the waistcoat, for example, to make sure our customers know for certain what they are ordering before placing their order? Thank you again for your feedback. We hope to make sure your future experiences with The Shirt Store are more satisfactory.

Posted 2 years ago

“Great looking shirt and fits very well. Will shop at The Shirt Store again and buy more. Material is very good, the shipment is fast.”

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Posted 2 years ago

“I have used the shirt store a good few times now. Prices and delivery have always been 1st class and would recommend to all.”

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Posted 2 years ago

“Quick and efficient delivery with a quality product that looks great.”

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Posted 2 years ago

“I am pleased with the quick response and delivery of the shirt ordered. Shirt fits perfectly.”

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Posted 2 years ago

“I ordered a shirt on 7 January. I paid the next day delivery charge (as the standard delivery charge has somehow not made it to the checkout (you might want to look into that). My shirt has not arrived. It was ordered for a wedding, which is this Saturday (21st Jan), so I now have to find another shirt. Your shirts are not cheap, and when mine arrives (eventually), it will sadly be my last purchase from you. I realise losing my business is not going to affect your business, so you probably don’t care… but I hope this email might make you look into my situation, and stop this happening to others. Can you please tell me when I will be getting my ‘next day delivery’ as I have another wedding coming up… and it would be nice to have the shirt for that. Thanks for listening. Dave”

Helpful Report

Posted 2 years ago

“I ordered 5 suits for my wedding and as it was a big order they said they would give me a discount - but I had to wait for the manager to call. A few months down the line they are ignoring my calls and emails. I’m also not impressed with some of the lining within the jackets, but I cannot contact them to address this problem.”

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Posted 2 years ago

“Placed an order on their last day to guarantee Christmas delivery. They processed the order, acknowledged the order with next day delivery. Then just before close of business that day they sent me an e-mail stating they could not fulfill my order and would issue a refund. Any other time of year this may have been ok (although still poor service), however this was a Christmas present for my son!! Would not trust this company with future orders.”

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Posted 2 years ago

“Ordered almost 2 weeks ago and still not arrived, delivery appears to be letting you guys down”

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Posted 2 years ago

“The shirts I ordered were really good quality however a bit tight. I had to pay to get them delivered £3.99 and to return them cost me £8.99. Returned lesser value items free of charge. This cost is unacceptable and I had to reorder the next size up again another £3.99 fir delivery. This service of delivery and return should be free of charge. Could this be looked at and a good service would be to reimburse me.”

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Posted 2 years ago

“I haven't recieved my goods yet that I ordered in November. Very disappointed as I need them for Christmas Eve.”

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Posted 2 years ago

“Prompt delivery easy to shop with”

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Posted 2 years ago

My Outfit is rated 4.3 based on 742 reviews