My Outfit Reviews

Name: My Outfit
Address: 238 New Row, Telford, TF3 4BS, Telford, Shropshire
Rating: 4.32

4.3 Rating 753 Reviews

52 %

of reviewers recommend My Outfit

Company Reviews

Metrics

4.3

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

My Outfit 5 star review on 2nd August 2022

Steven Hattersley

My Outfit 5 star review on 12th May 2022

Lieselotte Keegan

My Outfit 5 star review on 28th April 2022

Bonavanture Kamara

My Outfit 5 star review on 14th September 2021

Anonymous

My Outfit 5 star review on 9th September 2021

Peter Roberts Padiham Windows

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your expensive suit will come folded inside a cardboard box. There is no separation/protection between the suit and cardboard box. So the suit will come creased and dusty. The blazer I received came in poor condition. It's not ready to wear out of the box. I had to cut off extra strings, remove dust and creases, glue, and fluff stuck on the inner and outer part of the blazer sleeve. I contacted customer service about this issue via email. But they did not respond. I will not buy from here again.”

Helpful Report

Posted 4 years ago

“Stay Well Clear! They did not refund my extra items which I ordered. I ordered two waistcoats and two pair of trousers to try on and see which fits better. When I placed the order I checked via phone and the kind gentleman said no worries this happens all the time and order as you please. So I did exactly that however after keeping what fitted and returning items which didn’t fit they replied saying there was a stain as I had worn the item! I kindly pointed out if you check my order I ordered two sizes. They was having non of it! So I asked for a picture of the said stain however no picture instead you guessed it they returned the extra waist coat back! Now I have two waistcoats for the same suit of which one doesn’t even fit never mind me wearing it! This is a con of a company who don’t appreciate new customers and make up rubbish as they please. Oh and just to point out I didn’t like order two because delivery and returns are free no they not you have to pay for both and so there was no real incentive! All I will say is stay well clear keep your money safe!”

Helpful Report

Posted 4 years ago

“I recently placed a order for a full suit of which at the time of ordering I called to say I will be ordering different sizes due to fitting and try whats comfortable to wear. I was assured I shall be able to return and that people do this all the time. I decided to keep waistcoat 44 which I had worn at a recent wedding and return waistcoat 42 along with a pair of extra trousers I ordered. This company emailed to say we will only be refunding you on the trousers and that the waistcoat will be sent back as it has a stain mark on there! I was shocked as I never even worn this I mean how did they expect me to wear x2 waistcoats is unbelievable. After trying all efforts and being a new customer this company let me down by saying there was a stain and tag was broken when I never even could wear the item as it doesn’t even fit me! Of which I had ordered two different sizes. Now I have the return back and my suit yet you guessed it I have two waistcoats for the same suit! This was a lesson learnt well for me to never trust these individual small online retailers! They make rules as they please and don’t care about custom or new customer relationships. Stay well clear and do not purchase from them they will scam you one way or another! Unfortunately they couldn’t be bothered to reply with a picture of the supposed stain! Stay well clear!”

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Posted 4 years ago

“Good and exactly as expected”

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Posted 4 years ago

“Good selection. Fast delivery. Smooth transaction.”

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Posted 4 years ago

“Very good shirt.”

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Posted 4 years ago

“My husband loves his new shirt in the gorgeous Liberty print fabric.”

My Outfit 5 star review on 7th August 2021

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Posted 4 years ago

“My order arrived very quickly but unfortunately I had to return it due to it being damaged which was no fault of theirs. The return was handled very efficiently and I received an email the day after I posted it to say they had received it and had processed a refund.”

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Posted 4 years ago

“Last minute suit purchase for a wedding. Wanted a particular suit that wasn't in stock anywhere else and the delivery was perfectly on time, as early as it could be and fitted perfectly. Huge recommendation!”

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Posted 4 years ago

“Good quality service, good communication and goods arrived quickly.”

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Posted 4 years ago

“Sent wrong size and still no response to my email requesting a returns label.”

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Posted 4 years ago

“Avoid refused to exchange my jacket which was unworn and too small, they sent it back to me after I returned it and never communicate with you and ignore all correspondence”

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Posted 4 years ago

“Very nice shirt and well made. Neck was a little small for a XL but dose not matter as not doing top button up . Alex”

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Posted 4 years ago

“Product fine. I expected packaging to be a little more than it was.”

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Posted 4 years ago

“Ordered my shirt on the 19/7 and payed 3.99 delivery charge and still waiting for it to be delivered ref web19349”

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Posted 4 years ago

“I gave 5 star's to SHIRT STORE because I received my first and second order after 3 days of purchased. Regarding the quality of the shirt, I was so 👌delighted which I then purchased my second order. I'll definitely buy more and introduce my friends. BIG THANKS AND KEEP IT ON.”

Helpful Report

Posted 4 years ago

“The return process was intentionally made complicated so as to discourage returns and you have to pay for returns. Good luck if you have ordered doesn’t fit.”

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Posted 4 years ago

“The quality of the suit is superb. I cannot fault it.”

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Posted 4 years ago

“Great shirt and delivered very quickly. Impressive!”

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Posted 4 years ago

“Fast delivery , amazing quality .. im looking for a particular striped shirt which i liked , wish i could get it .”

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Posted 4 years ago

My Outfit is rated 4.3 based on 753 reviews