The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 940 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 31st January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After looking everywhere for what felt like forever for "The perfect rug" for my lounge I came across The Rugs Warehouse and found the most beautiful rug, not only does it look stunning but feels incredible underfoot. A tightly packed short pile which vacuums perfectly. Highly recommend this company, quality rugs, fair prices and quick delivery times. Many Thanks Natasha”

The Rugs Warehouse 5 star review on 27th January 2026

Helpful Report

“I am very impressed with The Rugs Warehouse. It's my first time ordering and I would definitely use them again! Very easy to order and the rug arrived extremely quickly; in fact a lot sooner than I was told, so a lovely surprise. The delivery service worked a treat and the rug is exactly as described and seen online. Beautiful and worth every penny. Love it.”

The Rugs Warehouse 5 star review on 26th January 2026

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“Very happy with my Rug purchased from the Rug warehouse. Nearly bought one from another supplier until I read their feedback. Rug warehouse delivered when they said they would and no problems whatsoever.”

The Rugs Warehouse 5 star review on 25th January 2026

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“Delighted with the rug, exactly as described including the colour, which was as per photograph. Contact with the company was excellent, I had some queries which were replied to quickly, and all delivery information was spot on. The quality of the rug is very good, but of course time only will tell on durability. I would shop from this company again with confidence.”

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“Good selection of rugs and speedy, efficient delivery service.”

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“I am very happy with the bokhara runner. The terra colour is perfect for my hall. My only regret is there was not a 15 feet runner as my hall is very long.”

The Rugs Warehouse 5 star review on 16th January 2026

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“Great service, going the extra mile. Lovely quality hand made rugs purchased, we are very happy.”

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“At every stage The Rug warehouse has been truely excellent; helpful, quick, competitilely priced and polite at all levels including delivery company.”

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“So pleased with this rug it so nice and well made and well worth the wait. it also came so well packed”

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“My order was delivered quickly. And was very well packaged. Plus I could track it almost to the minute. As for the rug itself it looks great and very good quality.”

The Rugs Warehouse 5 star review on 27th December 2025

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“Excellent value for money. Even though they didn't have the rug size in stock that I wanted, the customer service team located one in the USA, had it shipped over and delivered it to me at no additional cost.”

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“Very easy to deal with. Rug was delivered within 2 working days. Driver was good . Rug is exactly as shown and is excellent quality .”

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“I am delighted with the runner. Fabulous quality. Fantastic price. Efficient and friendly customer service.”

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“My rug arrived within thr time specified and It was very well wrapped. Best of all I am very pleased with my purchase and waiting now to buy a smalller version of the same design when it becomes available.”

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“Quality rug. Item as described. Professionally packaged. Prompt delivery. Delighted with my purchase.”

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“Absolutely love my new rug and looks perfect in my lounge - ordered Cleo Stripes White Rug which looks like a very pale beige tone and is very soft and luxurious. Will buy from Rug Warehouse again”

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“I was delighted with my new rug! The whole process of buying on line. that is something I do not usually do; was quick and convenient. The rug was just as advertised and the delivery was very well managed. A wonderful experience and a Very Happy Christmas present. Thank you!”

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“Really happy with my new rugs - exactly what I was after. Superb quality. Highly recommend”

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“Gorgeous rug! Thank you The rugs warehouse”

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“Am delighted with rug purchased. A quick call confirmed it was in stock and it was delivered promptly. We were also able to change the original delivery date to one more convenient for us. Very pleased with service and quality of rug.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 940 reviews