The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most online sloths give u an incentive to play and give u a half decent win. I find the phone casino very good. Im thinking about closing my account”

Helpful Report

(414157) - Posted 4 years ago

confused dot com?

Posted 4 years ago

“Haven't recvd any prize”

Helpful Report

(495249) - Posted 5 years ago

“There’s no customer service available on the site ..... the game I seem to play Davinci constantly Resets .....the payout is absolutely not great for the money .....overall it’s not great ...... I’d have to say it’s a poor rating from me at this moment in time .....not a good experience overall ..... also I withdrew £10 then £15 and it hasn’t gone into my history it’s like it doesn’t exist that’s all wrong I’ve put a few hundred on the site in 3 days ......but I won’t be doing it again”

Helpful Report

(598863) - Posted 5 years ago

Wilhelmina I have raised you issues with the support team and I will come back to you on your comments. Kind regards The Phone Casino

Posted 5 years ago

Hi Wilhelmina I asked the CS team to look into your comments for me. I can report that we have raised the matter with the game provider about your experience on that particular game. We do have monitoring on each game to ensure that there are no glitches and on this occasion we haven't seen any issues or notifications. Nevertheless, we raised it with the game provider just in case we are missing something. Other things to check at your end, which we cant control, are your mobile phone signal or WiFi to ensure that you have a good connection. These can sometimes blip. One other factor to consider is clearing cache and cookies on your device as well as closing lots of open apps. I'm guilty of it too, having lots of apps open that have background functions running that we don't realise and a simple restart or closing of these apps, frees up the phone's computing power to provide a better experience. These are just extra things that a customer can do just to see if it makes an impact. The payouts on that game are a different matter. The game you refer to medium -high volatility. In short, low volatility games mean smaller wins more often and high volatility means fewer smaller wins, but when wins happen they are often larger, relatively speaking, to a lower volatility game. Customers often say that the game isn't paying out but all the games are independently tested to ensure that they work as designed. its the volatility that determines how the payouts occur. We are introducing a chili system that show you visually how volatile a game is so that you can choose games that suit your play more easily. In regards your withdrawals, these have been checked and your account is showing all the correct information. I'd invite you to check that again. While withdrawals are not fully processed, they show as pending and do not affect the stats on your account. It may have been in this limbo stage but I can assure you that your account reflects all the activity that you have undertaken. If you need a screen shot, the CS team have one they they can send you. I hope this answered your queries. Kind regards The Phone Casino

Posted 5 years ago

“Games are good fun but they charge you £10 for every withdrawal after 5 in a month and not per Callander month but a rolling month no other betting sight i use charges for withdrawals don't understand why phone casino do”

Helpful Report

(473351) - Posted 5 years ago

Hi Brian We updated this some time ago from 3 free to 5 free. I will ask the team to look into this matter again and see if we can get to 5 free per month as opposed to a rolling 30 days. Thank you for your feedback. Kind regards The Phone Casino

Posted 5 years ago

“The games are not interested”

Helpful Report

(546554) - Posted 5 years ago

“Take up the offer of 100 spins on 3p a spin deposit 5 pounds on gold train.. The 5 pounds disappeared quite rapidly But no 100 spins as per offer ?”

Helpful Report

Posted 5 years ago

Hi Chris I checked with the CS team and they had responded to you with a couple of minutes and your free spins were added. Please confirm. If you have any support queries please always use support@smallscreencasions.com or the CS phone number as you'll get a swift response. Kind regards The Phone Casino

Posted 5 years ago

“Really bad pay out is total garbage. Seen myself spin 8pounds without a single pay out of any sort. No other site i use is that bad”

Helpful Report

(512383) - Posted 5 years ago

Hi Karl All the games we offer (as with any other regulated casino) are independently tested and approved to UK Gambling Commission guidelines and standards before we are allowed to offer them to the public. That means that the games perform and operate correctly according to their design. That said, some games offer smaller wins more often a and other games offer bigger wins but less often This is depends on the game volatility. None of this is within our control and it is random but in line with how games are designed. I hope this gives you some understanding in how we and all UK regulated casinos operate. They are games of chance (by design) and as such you can win and lose. Always play responsibly and within your means though. We cannot guarantee that every player will win. I’m sorry if it wasn’t to your expectations. If you want to set limits, please use the tools in the logged in menu. Kind regards The Phone Casino

Posted 5 years ago

“Very uninteresting games and not a great experience in comparison to other sites.”

Helpful Report

(512762) - Posted 5 years ago

I think that’s a bit harsh to be fair. We offer all the same sorts of games that other UK casinos offer as well as our own exclusively designed games. We don’t offer ALL the same games on purpose because otherwise there would be no choice / point of differentiation and frankly speaking some game providers have games that don’t play to our own required standards and offer poor value to the consumer. Of course you are welcome to choose a site that has the games you are seeking. We wish you Good Luck & a Merry Christmas Kind regards The Phone Casino

Posted 5 years ago

“I have mostly lost out on this game i just wish i got more free spins on the amount of money i habe spent”

Helpful Report

(490894) - Posted 5 years ago

“Not the best casino app a couple of wins but more losses than any thing 2-10 overall”

Helpful Report

(498667) - Posted 5 years ago

Hi Jamie Please always play responsibly. Use the limits and exclusions available to you. Not everyone can win all of the time as you well know and its a regulated business with all the games independently tested. I'm sorry you feel you didn't win enough. Good luck. Kind regards The Phone Casino

Posted 5 years ago

“Good assortment of games shame the win ratio wasn’t better in my experience”

Helpful Report

(496943) - Posted 5 years ago

Hi Grant, Sorry to hear that some of the games have not met your expectations. All I can say really is that the games are random and are tested and independently certified so none of the online licensed casinos in the UK can do anything different in terms of how the game plays or pays. Always play responsibly though and please don't chase losses. We have tools in place to set all sorts of limits if you so desire. Please do not hesitate to contact support@smallscreencasinos.com if you have any queries. Kind regards The Phone Casino

Posted 5 years ago

“Takes a long time 2 load, Where’s the big wins, and a bit of a con, when you say free spins, you don’t give money, just coins”

Helpful Report

(477619) - Posted 5 years ago

“I think the payout ratio is very poor, as many sites you seem to always win a little at the start then lose it all, then trying to catch back is a risky game, then it will give you a little win to keep you happy then take it straight back”

Helpful Report

(482953) - Posted 5 years ago

“Getting a little worried about this company. I’ve given proof of ID and address, I’ve emailed asking for an update as to why my details have not been updated and I’ve just called their number (only to receive an answerphone message). I’ve received a text asking me to check my emails, but no emails have ever been sent (and there are none in my spam/trash folders). I’m really disappointed at the poor levels of communication from this company. They took my money easily enough, now getting it back plus my winnings is a totally different story!”

Helpful Report

Posted 5 years ago

Hello Anon I have sent your details to the support team asking from na update on your account. I’ll come back to you shortly if you can bear with me. It’s unusual that you have not received the email if they have replied to you. So let me check what the latest situation is. No need to worry, as you can see from all the other reviews on here, there are no issues with withdrawals. Kind regards The Phone Casino

Posted 5 years ago

“The registration process is quite in depth. There are no withdrawals with out proof of ID and even when you give them ID it still won't let you withdraw your money.. It's a shame as it seems a decent casino apart from that...”

Helpful Report

Posted 5 years ago

Hi Christopher I just wanted to give you a reason around why we ask for additional information before processing withdrawals. Part of our legal obligation in the UK (including Age Verifying customers at the point of registration) is to know our customer (KYC). The reason therefore that the registration form is detailed to make sure that we have the best chance possible to AV you at the point of entry. Thereafter, if we cannot verify you immediately or if there are gaps in our knowledge of you as a customer, we have to ask for additional information. We find it best to do this at certain trigger levels but in any case at withdrawal so that we can also update our records and allow you to withdraw freely thereafter without the need for additional information. Any UK casino that doesn’t ask you for documents at some stage will not be meeting their obligations under the UK Gambling Commissions rules and Regs. Unfortunately, the sending and processing of documents is a manual process as we need to check details sent in against records on registration. This doesn’t usually take long, but we appreciate it can be frustrating for customers as has the perception of us stalling when we are not. We apologise for this and will endeavour to do better for you and all others concerned. In the mean time, I have asked the customer services team to look into your account. Have a great weekend Kind regards The Phone Casino

Posted 5 years ago

“I was wondering why it won’t let me make an account as it says no deposit and it’s asking me for a deposit on my final step. What do I do ?”

Helpful Report

Posted 5 years ago

There s no deposit required. We are simply providing you with an offer, if you wish to make a deposit. If you don't want to take up the offer, just close the window with the X in the corner. There are instruction on the page as well. Kind regards The Phone Casino

Posted 5 years ago

“I enjoyed the phone casino to start with but realised that I hardly ever win something and no big wins at all ... I don’t mind spending money when wining but not when it’s always take and take .. yes it may be due to luck , am much more lucky on other sites so stopped playing regularly at your site”

Helpful Report

(354288) - Posted 6 years ago

“The no wagering is good but I was not aware that my deposit were not withdrawable so ended up putting money in that Could not get out again. For that reason I won’t be using this site again.”

Helpful Report

(446175) - Posted 6 years ago

Hi Tania I have asked CS to look at the account for me and I can see that all withdrawals have been processed for you in a timely manner. On that basis, I'm not sure what your comments relate to? If you have any further questions, please email support@smallscreencasinos.com and we will be more than happy to assist you. Kind regards The Phone Casino

Posted 6 years ago

“They make it look like u win money then rob u blind.”

Helpful Report

(384106) - Posted 6 years ago

Hi Roland I've just asked CS to look into your account for me and to be honest we don't understand your review. It doesn't make sense based on your account activity! Just for your information..... every single game (on any reputable and licensed UK Gambling sites), undergo rigorous, independent third party testing and the games are then certified for use by the UK Gambling Commission. The Commission then regularly checks the certification so that the games have not been tampered with. As such you, as a customer, and every other customer that plays any UK licensed site, can have complete confidence that the games available to you are FAIR and operate according to their design. This is what makes the UK market a great and safe environment to play games within. This however, doesn't mean that everyone will win, every time they play and you must only play when its fun to do so and within your means. There are tools available in the site (under the main menu called "Know your limits") and the CS team can also assist you if you want to limit or restrict your activities in any manner. Further, if you are experiencing any problems, no matter if you have deposited £1 or £1m, GamStop is the national self exclusion scheme that you can access to prevent yourself from accessing any online site. If we can be of any help whatsoever or if you have any queries about the games that you have played, please feel free to contact the team using support@smallscreencasinos.com and we will do our very best to address any questions. We hope that you will see, we do not do anything to the games once they are launched so we have no ability whatsoever to take any money from you other than what you choose to do yourself. Kind regards The Phone Casino

Posted 6 years ago

“Silly me spent £200 in one go, not a sign of a worthwhile win. Have put a deposit limit on my account now.”

Helpful Report

Posted 6 years ago

Thank you for your review. Its important to say to all our valued customers that you must always always play within your means and comfort levels. We are here to help you in whatever way we can and yes you can access the limits from the main menu at any time 24/7. Help and support is available through a raft of organisations so please only play when its fun to do so. If its not fun anymore, please GamStop and you can exclude yourself from ALL online betting firms in one go! Thank you for sharing. Kind regards The Phone Casino

Posted 6 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews