The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used for a few weeks depositing small amounts without wins so never tried a withdrawal, as the wins I did get I used, I then had a stroke off luck with a massive win, over 3500, I tried to withdraw and it said pending, I asked online chat how long it takes for them to process and they continually made references to my bank processing time, I informed them that I wanted to know there processing time, but they were very evasive, on there page it says fast withdrawals, now bear in mind other gambling sites is in your account in a few days, this company can take 1 to 5 days just to issue payment, then the bank can take the same, so in short, withdrawals can take up to 10 WORKING DAYS, I have tried to speak to them on email and phone, and all I get is, "we will do as soon as possible", what does that mean? How long is a peace of string? Then I was told it will take longer if a large withdrawal as they need to check for cheating??? How the hell can I cheat!!!, my withdrawal was for 3600 pounds, they have jackpots on some of there machines for much much more, so in the scale of things 3600 is not massive although massive for me, just imagine if you won a large jackpot, it would take forever to receive your winnings, it's always amazed me that they take all your info they verify your account then when you win they say we need to do checks!! Yet the checks they do to before you make a withdrawal are good enough to take your money, for example you can pay in and play any amount of money, yet when you want your winnings there is suddenly more checks to be made, it seems to me they try and find a reason not to pay you! It's a shame as everything about the site is great, but no gambling site is very good if you can't collect any winnings for very long time, VERY DISSAPOINTED!!!”

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Posted 6 years ago

“Ok site. Blackjack doesn't seem fair as you hardly ever win any hands compared to the dealer just takes your money. Only thing I like is the free daily game really”

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(271000) - Posted 7 years ago

Hello Anon Every single game is tested and approved by the UK gambling commission before its allowed to be played. In addition, the games are monitored on a monthly basis to make sure they are working correctly. You may wish to try the live dealer Blackjack - its against a live dealer as the name suggests. I can assure you 100% that the games are fair and work as they should. I'm sorry if the experience hasn't been to your satisfaction. Please also note that there are tools in place to limit your play if you are having a bad run. Please take a break as chasing streak is not advisable. Go to the main menu and look for the limits section and responsible gaming pages. Please let us know if you need any additional help or support as we are here for you. Kind regards The Phone Casino

Posted 7 years ago

“Games continually lag, reels go from spinning really fast 1 minute then really slowly next. some of the bonus features are pointless, you play £££ to get into the bonus and it pays £3, £4 sometimes you get a decent little win, however the games make it obvious its not giving you another win. and if you do have a win, then change game, the casino make sure you wont win on the next game. takes the fun out of playing really, yes its a gambling casino, but when a game can take £100, £150 an the biggest win you get, including from a bonus game is less than £6 you know you're being robbed. some good games, but the % control is ridicules, spoils the enjoyment.”

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(282988) - Posted 7 years ago

Hi Paul Thanks or your feedback. I wonder if you were playing specific games? There are a range of games on the site and some are more volatile than others, meaning that there can be periods of low wins followed by much bigger wins. Ultimately, however once a game is designed it mus go through a rigorous testing process and must be signed off by independent testers. In fact in the UK all games that you play on any online site must comply with a certain certification required by the UK gambling commission. That may not provide you with any comfort on the win loss ratios that you have experienced and we appreciate that. All we can say is that, it is meant to be a form of entertainment and yes luck plays a part in that. The games are monitored to be fair and pay out according to their design. Sorry if you haven't experienced the upside you were expecting. You can see by some of the other reviews that plenty of people have won and do win. Do let us know if there is anything that we can do to assist and remember you can always set limits in the main menu to manage your activity. Kind regards The Phone Casino

Posted 7 years ago

“It says you get free spins and keep your winnings. You only get spins on one game, which you have to bet a unrealistic score, so never any winnings. If you click to play on slot machine it actually takes money from your phone bill! It never stated anywhere it would do this!”

Helpful Report

Posted 7 years ago

Hi Natalie Thanks for your comments. The 100 free spins is on our exclusive game “Fruit Dojo” and allows you to have a free chance to win free money without any deposit requirements. This is available every day to all players and is also a random game so that it doesn’t create any bias. In addition, you can see from the leader board and the winners list that people win FREE prizes every day. In fact on the weekends we increase the number of winning positions / prizes payable so that each week thousands of players win free money and the best part is, when you do , there are no play through or caps on the winnings or restrictions. You are free to withdraw that whenever you want. In respect of other games on the site you have to make a deposit to play them if you want. We think thats fair and clear and transparent. No other casino offers you a chance to win free money with no restrictions. All you have to invest a bit of your time to play a free game and see if you win. In regards to your comment on “taking money from your phone bill”; your comment is misleading. If you are playing the fruit dojo 100 free spins game, you have the option to get more free entries so you can play again and again and have more chances to get into the pay table. This very clearly shows you that you have to make a deposit by mobile to get the additional free entries. You MUST HAVE selected one of the options else we cannot charge your phone. The only other way to bill you phone is if you went to cashier, selected pay by mobile and then chose an amount to deposit and then pressed confirm..... So thats 4 clicks... on that basis I really cant see how we have taken money from you. You must actively make a deposit before we are allowed to charge you. Regardless however, the money that is billed to your phone bill is available in your casino wallet and you can play that on any game you choose to. I hope that clarifies things for you. Any questions about you account please direct them to support@smallscreencasinos.com our team will be happy to assist you in which ever way they can. Have a great day Kind regards The Phone Casino

Posted 7 years ago

“Okay to start with as usual but subsequent visits terrible. But thats how it always is so hasten to add wont be playing so no further deposits”

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(307221) - Posted 7 years ago

Hi Karen Could you be a bit more specific please? Without constructive comments we cant make the necessary improvements. Please email your comments to support@smallscreencasinos.com and I can then come back to you on things that you're unhappy with. You're overall winner which is great, hence we are slightly confused by your comments. We look forward to hearing from you. Please quote "reviews.co.uk" in your email header and I hope to be able to address your concerns. Kind regards The Phone Casino

Posted 7 years ago

“Nothing went wrong,,,its just ive deposited more money then ive won back,”

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(212885) - Posted 7 years ago

We are sorry to hear that. It happens sometimes. Please play responsibly and within your limits. It should be entertainment after all.... In our menu, you'll find all sorts of tools that can help limit play to help you if you need to. If anything is unclear please contact us and we'll happily help you. Kind regards The Phone Casino

Posted 7 years ago

“The bonus requirement is really bad I understand that you have to wager a certain amount but 200 win spins in a row is ridiculous”

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(186185) - Posted 8 years ago

“I have played phone casino and have never won any money despite depositing hundreds of pounds. I was going to deposit using my card only to see the information needed included my banks sort code as well as other private info. I can only warn people against doing any dealings with these people.”

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Posted 8 years ago

Hi Phil Firstly thank you for taking the time to leave a review. From the email address left here I have located an account, but it appears that your review is unverified and your claims don't match what is on your account. As you can see here, we get good and bad reviews. In all cases we try to explain and deal with each one properly and provide explanations where we can. Its never nice to have to say that you are simply wrong in your assertions on this occasion! The claims you make on play are wrong and also on withdrawals. If you have registered a card we don't ask you for any more information other than what we need so as to satisfy the regulations imposed upon us by the UK regulator. These requests are made by and followed by most any reputable casino operator that is licensed by the UK because, we are seeking to enhance our verification of you, as a customer. Primarily so that we know who you are and that we are paying money back to the correct person. All information is secured and we don't share any information other than where we are required to. I think you might be confused as its only in the case of bank transfers that we'll need to use your bank details. I think that is fair if you want withdrawals sent back to your bank. As I stated earlier, by all means leave a fair review and we'll respond and and try to address your concerns, but please don't list improper statements when your account has been inactive for many months, and you have chosen an anonymous review and further not verified your email address. It just makes us suspicious and other customers think you are not genuine. Kind regards The Phone Casino

Posted 8 years ago

“Won big with my bonus money but unlike other site like this one where if you win big your winnings becomes real money this site doesn't so to me it's a miss sale of the site”

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Posted 8 years ago

“Up to 20 days for a withdrawal, no direct customer support number? Can only withdraw by phone?”

Helpful Report

Posted 8 years ago

Dear Jamie Thank you for taking the time to review us. We appreciate your comments. With such feedback we try to understand the circumstances you encountered. I have checked the site personally and I can see against every withdrawal option listed, there are also timescales listed to inform customers what the options are and the respective timescales involved. This is done so that you can see which are the fastest and easiest routes for withdrawals. From speaking to customer services about the matter you raised, I understand that you opted for the bank transfer route initially despite it listing clearly that it would take much longer than the other options available to you. I now see that you have opted for the best route available (which we recommend to all customers), which is a withdrawal to card as that is much much quicker. If you are still dissatisfied with our service, please let us know by using support@smallscreencasinos.com so that we can assist you further. If this was just a misunderstanding then we are glad that we have managed to address this and process your withdrawal in a timely manner for you. Kind regards The Phone Casino

Posted 8 years ago

Sorry I didn't respond to you on the customer services number. Its located on the both the logged in and logged out sections of The Phone Casino site. Look for the speech bubbles or the contact us links and you'll see that there is a phone number being 020 8815 5093.

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews