The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,165 Reviews

82 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,165 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Okay to start with as usual but subsequent visits terrible. But thats how it always is so hasten to add wont be playing so no further deposits”

Helpful Report

(307221) - Posted 6 years ago

Hi Karen Could you be a bit more specific please? Without constructive comments we cant make the necessary improvements. Please email your comments to support@smallscreencasinos.com and I can then come back to you on things that you're unhappy with. You're overall winner which is great, hence we are slightly confused by your comments. We look forward to hearing from you. Please quote "reviews.co.uk" in your email header and I hope to be able to address your concerns. Kind regards The Phone Casino

Posted 6 years ago

“Nothing went wrong,,,its just ive deposited more money then ive won back,”

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(212885) - Posted 6 years ago

We are sorry to hear that. It happens sometimes. Please play responsibly and within your limits. It should be entertainment after all.... In our menu, you'll find all sorts of tools that can help limit play to help you if you need to. If anything is unclear please contact us and we'll happily help you. Kind regards The Phone Casino

Posted 6 years ago

“The bonus requirement is really bad I understand that you have to wager a certain amount but 200 win spins in a row is ridiculous”

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(186185) - Posted 6 years ago

“I have played phone casino and have never won any money despite depositing hundreds of pounds. I was going to deposit using my card only to see the information needed included my banks sort code as well as other private info. I can only warn people against doing any dealings with these people.”

Helpful Report

Posted 7 years ago

Hi Phil Firstly thank you for taking the time to leave a review. From the email address left here I have located an account, but it appears that your review is unverified and your claims don't match what is on your account. As you can see here, we get good and bad reviews. In all cases we try to explain and deal with each one properly and provide explanations where we can. Its never nice to have to say that you are simply wrong in your assertions on this occasion! The claims you make on play are wrong and also on withdrawals. If you have registered a card we don't ask you for any more information other than what we need so as to satisfy the regulations imposed upon us by the UK regulator. These requests are made by and followed by most any reputable casino operator that is licensed by the UK because, we are seeking to enhance our verification of you, as a customer. Primarily so that we know who you are and that we are paying money back to the correct person. All information is secured and we don't share any information other than where we are required to. I think you might be confused as its only in the case of bank transfers that we'll need to use your bank details. I think that is fair if you want withdrawals sent back to your bank. As I stated earlier, by all means leave a fair review and we'll respond and and try to address your concerns, but please don't list improper statements when your account has been inactive for many months, and you have chosen an anonymous review and further not verified your email address. It just makes us suspicious and other customers think you are not genuine. Kind regards The Phone Casino

Posted 7 years ago

“Won big with my bonus money but unlike other site like this one where if you win big your winnings becomes real money this site doesn't so to me it's a miss sale of the site”

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Posted 7 years ago

“Up to 20 days for a withdrawal, no direct customer support number? Can only withdraw by phone?”

Helpful Report

Posted 7 years ago

Dear Jamie Thank you for taking the time to review us. We appreciate your comments. With such feedback we try to understand the circumstances you encountered. I have checked the site personally and I can see against every withdrawal option listed, there are also timescales listed to inform customers what the options are and the respective timescales involved. This is done so that you can see which are the fastest and easiest routes for withdrawals. From speaking to customer services about the matter you raised, I understand that you opted for the bank transfer route initially despite it listing clearly that it would take much longer than the other options available to you. I now see that you have opted for the best route available (which we recommend to all customers), which is a withdrawal to card as that is much much quicker. If you are still dissatisfied with our service, please let us know by using support@smallscreencasinos.com so that we can assist you further. If this was just a misunderstanding then we are glad that we have managed to address this and process your withdrawal in a timely manner for you. Kind regards The Phone Casino

Posted 7 years ago

Sorry I didn't respond to you on the customer services number. Its located on the both the logged in and logged out sections of The Phone Casino site. Look for the speech bubbles or the contact us links and you'll see that there is a phone number being 020 8815 5093.

Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,165 reviews