The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,165 Reviews

82 %

of reviewers recommend The Phone Casino

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4.3

Based on 1,165 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good casino”

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(837868) - Posted 2 years ago

“Fun site. 3 stars as they take an admin fee when you withdraw money.”

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(813105) - Posted 2 years ago

Hi Royston, Thank you for your review. We do charge a nominal fee to make it fair to everyone. As we process withdrawals instantly and process them via Visa direct - it costs us more than we pass on because the money comes through back to you instantly where possible. In addition, we try to be fair to our customers and have no restrictions on bonuses and rewards where we have no playthrough or wagering requirements. I think you'll find many if not all other online casinos do have restrictions and caps and playthrough requirements so it is a balance. We hope you see our perspective and hope to see you soon. Regards The Phone Casino

Posted 2 years ago

“Fantasticcccc”

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(608930) - Posted 2 years ago

Stoyan Thank you for your comments - can we do anything more to improve our review score? Regards The Phone Casino

Posted 2 years ago

“I really love The Phone Casino, it's my favourite site to play on. But the very recent changes that have been made are very disappointing for me and I feel due to them I'll be using the site less. However, up till those changes I've had a very good experience. I love the no wagering requirements and all the times I have won. I won last yesterday in fact I wasnt expecting to win as I wasnt feeling it cause of the changes.(before you could spend stand get the free spins of your choice but now I have to choose from the games listed and the free spin offers are rubbish, this would prevent me from spending as much as I did)”

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(449107) - Posted 2 years ago

Hiya We thank you for your open and honest feedback. In respect of the changes you're referring to can you be more specific? We can see you have noted the withdrawal charge - and we hated that we had to implement a charge - it's just that it costs over £1 to process an instant withdrawal. We implement it so that we could improve the customer experience for the better Rather than hide it in the terms we are open ad upfront about it. To balance the equation though we have no restrictions on free spins and playthrough. It's a keep what you win promise I hope that we can still offer you something different and we will continue to strive to do so. Kind regards The Phone Casino

Posted 2 years ago

“Good experience so far just waiting on my withdrawal to hit my bank to give a better review.”

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(664935) - Posted 2 years ago

“Just waiting for my withdraw then I will give you review”

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(799200) - Posted 2 years ago

Hi Ramandeep There are no outstanding withdrawals waiting as far as the team has let me know. Can we ask you to revise your review? Regards The Phone Casino

Posted 2 years ago

“I joined the casino and used the free spins I won over £400 says I need to deposit min £3 to register my card. Does anyone know if I will receive all that money for free?”

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Posted 2 years ago

Hello Yes you can withdraw your entire balance and winnings no issue. Basically, the fastest way to process your withdrawals (all card withdrawals are processed instantly by the way), is to process it via adding your card. We have a min deposit requirement on card of £3 or Euro 3, but that's your money and there is no play through or conditions attached to that so it will be available to play or withdraw. I hope that answers your question. Kind regards The Phone Casino

Posted 2 years ago

“Simplento use but odds on the games are wrong. I played one with96% payout for menit was less than 30”

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(792114) - Posted 2 years ago

Hi Matthew All regulated casinos - such as our Casino, have to adhere to very stringent testing requirements before any game is released for play in the UK. All the games published have a return to play percentage or RTP and this is the average RTP over millions and millions of spins. Therefore it may seem that whilst you play a game for a short while and you don't feel like your winning, its not because the game maths are not working, its just that a few spins (relatively) out of millions & millions, is not out of range. Equally, as all games are tested as random, there may be instances where you play a few spins & win disproportionately more... like with a jackpot, for example. Over and above independent testing & certification by the UK Gambling commission, there is regular monitoring of each game to ensure that its operating within its RTP range. In short what I'm trying to say is that the games are certified as fair before we release them and there is monitoring in place to make sure they stay fair. Less volatile games offer smaller wins but more regularly. There is more information in our Blog posts on both RTP and volatility if you'd like to have a look. https://www.thephonecasino.com/blog I hope this goes some way to addressing your concerns. Kind regards The Phone Casino

Posted 2 years ago

“It's an ok website but I am not impressed about the free spin bonus structure. It needs to be made clear so for that reason I give it 2 stars”

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Posted 2 years ago

Hi Charles We operate 2 bonus mechanisms: 1. The 100 free spins daily tournament. When you play, you try to get the highest score possible. If you reach the leader board you can win the free spins and or cash allocated to that position. There is no playthrough or conditions attached to those spins or cash, so you can use them and / or withdraw. 2. Under "free spins" in the "main menu" - there are deposit match rewards - again, whatever you win from the free spins given away, you can withdraw without restrictions. I hope that's clear and transparent enough for you. All bonuses and rewards we offer you have no catches attached... as that is the fairest way... Kind regards The Phone Casino

Posted 2 years ago

“You win an amount and it freezes and doesn't let you spend anymore saying balance too low. Then no games load. Fantastic for winning but you can win any more past a certain point?!”

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(646764) - Posted 2 years ago

I have passed your concerns to the CS and the tech team to look into your account. They will b ein contact with you directly. Kind regards The Phone Casino

Posted 2 years ago

Please be advised that you have set a limit in your account so the system automatically blocks you from placing more bets. You can revise your limits by doing it yourself and the changes take 24 hours to update or contact CS using support@smallscreencasinos.com and they can update the limits for you. Again the chnages take 24 hours before they take effect. I hope this clarifies the issues you were seeing. The issue with certain limits is that when you launch a game - it goes to the game provider but the wallet is controlled by us, so when we get a request to process a wallet transaction ( or bet) our system checks if you have limits imposed and whether it breaches the limit. Its not a great experience, but the game effectively is then stalled from working as the game provider cannot process the bet. Its an anomaly that cant be fixed due to the nature of how the games link up. We are looking at the messaging to see if we can provide better information on next login in however. Hope that helps. Kind regards The Phone Casino

Posted 2 years ago

“Application is very nice and easy to use, plenty of nice games but as a new customer is to early for my to say anything more? Now I waiting for your response about my request before and I hope is everything be fine i really like this app”

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(766511) - Posted 2 years ago

“The phone casino appears to be quite fun but after using it for several weeks I've noticed a few bugs where if I click between different links it logs me out. Also the £20 minimum withdrawal and £1 withdrawal fee seems a little outrageous when the competitors have neither of these”

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(745313) - Posted 3 years ago

Hey Sam Thanks so much for taking the time to place a review. I accept your comments and understand from your point how this seems. From our side, I really wanted to give you some context. In comparison to the other competitors (and believe me we have looked before designing our offers) - we offer free cash incentives and real money free spins daily with no risk to a player in our daily tournaments. We also offer unlimited rewards and free spins on deposit matches and any other random bonuses or competitions that we offer .... have no conditions attached. That means when you are awarded and or play the free spins awarded or place your bets from a reward bundle - you get to keep what you win with no restrictions. If you win in our tournament cash or other items - you can simply withdraw them without restrictions. Most if not all other sites have a playthrough requirement or max win caps on the free spins and restrictions. In addition, for withdrawals - we process approx. 75% through faster withdrawals (this is down to your bank) - so the money is back with you instantaneously. So limits and charges are in place because we give you so much for free and because it help us to keep these offers and the fairness for you as the customer. I hope that makes sense. Kind regards The Phone Casino

Posted 3 years ago

“Lack of promos.. Ive deposited a lot of money with you and had no freebies at all”

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(517536) - Posted 3 years ago

Hi Russell If you log in and look under the main menu - there are over 100 free spins rewards available. These are unlimited - so if you like a particular game you can continually deposit and be rewarded without penalty. You will also note that all our rewards have no playthrough on what you win. Its available for immediate cash out when ever you want. On top of that we have the 100 free spins in Mr Wonga - available every day and with the free prizes and cash to be won therein - you again have no restrictions. Finally - everey weeekend we run offers and promotions on new games and lots of cash drop opportunities - at the moment we have an offer with certain Pragmati Play ganes where £2,5m in total is on offer. More promotions coming this week with Bingo £5jk guaranteed jackpots and much much more. Please make sure that your contact details are up to date and that you are signed up to our emails and SMS messages to ensure you see all the offers we have. I hope that helps. Kind regards The Phone Casino

Posted 3 years ago

“Good selection of games. Made my first withdrawals yesterday so will be interesting to see how long they take. App performs very poorly on phone. I have the latest iPhone with the latest iOS installed. Balance will not load and will show as 0.00 on most games even though you have credit. Have to constantly go back to the Home Screen to see how much balance you have left. Withdrawals could be easier. I had a balance of £150 the other day, clicked on withdraw and the screen made it seem like you can only withdraw the full amount, it’s not until the next screen where u can type in a manual Amount to withdraw. Not realising this I kept the money in my balance and ultimately spent it. If I deposit money with Trustly, I’d expect the option to withdraw via trustly, not have to set up a card (meaning I need to deposit from it) Overall the games are good. Daily free spins are okay. App and website Perform very poorly, not showing in game balances, not allowing landscape gaming. Informed CS about my issues and was greeted with the usual ‘change ur browser’ (even though I told them I was using the app) and ‘delete your cookies and internet history and try again’ from a script even though I had explained to them I had tried all of that”

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(726611) - Posted 3 years ago

Jamie Appreciate your comments - totally agree with you - the apps don't work as well as the web site itself does. This is partly due to the upgrades and having to support so many versions but nevertheless - we need to improve on that front. We have being playing tag with the app stores to get the latest versions of the apps approved - so in the mean time, please book mark The Phone Casino web site onto the home page of your phone (saves your storage as well) and we'll update you when the new apps are live. With regards to Trustly deposit and withdrawal - totally understand and we are addressing this. Just waiting on a few technical matters to get resolved and this facility will be enabled. I'm hoping it will be by the end of the month, if not sooner. Thank you for your comments and we will do better. Kind regards The Phone Casino

Posted 3 years ago

“It's a nice site with room for improvement. The deposit offers are a bit on the stingy side and you have to deposit and play through a certain amount before getting credited with free spins whereas most places give you the spins instantly. Also i would like to see a deposit matched bonus like a lot of casino's offer ie 100% matched bonus. Also it would be nice if they added new providers to their casino such as Play'n Go ,Netent No Limit City and some of the other big game providers. This casino has the potential to be a great go to casino if it just made a few improvements i certainly would spend more time playing here if it could cater to all my gaming requirements.”

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(126651) - Posted 3 years ago

Geoff Thanks for your comments. We have just added PariPlay which goes live this week and we are looking at getting NetEnt and some other listed on the site. I would say that the providers you mentioned are expensive - which in tern means - the slots retain more (on average), to enable operators to pay the higher fees - This means less value for the player - ultimately. However, we are working on getting these providers as we should be offering games that people want to play. We are adding in Sports betting in the coming months and we also have a great Bingo offering if you are so inclined. We are always looking to improve - so that you again and we'll do our very best. Kind regards The Phone Casino

Posted 3 years ago

“The site is easy to use, however your chances of winning seems to be slim”

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(338089) - Posted 3 years ago

Hi Ray All the odds for the games are set before we offer them to the public. They are regulated, tested and approved for use by the UK Gambling commission. If you look at our Blog, you will see a guide to slots that also explains volatility. It may be that you were playing high volatility games so the wins and bigger but much less often. Lower volatility games like the exclusive games we have, might be a choice. Always play within your means and for fun. We are in the process of updating all of our filters so that you will be able to filter lower volatility games where there are more wins, but smaller in value. Hope that explains it for you. Kind regards The Phone Casino

Posted 3 years ago

“Which using the app would be nice to be noticed and give customers a Reward by giving them free spins”

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(640847) - Posted 3 years ago

Hi Chris Thanks for your review, we are currently updating both apps as they are a bit out of date. At that point we hope to have a more comprehensive rewards program. However when you login, you can still access all the current rewards in the main menu under Free Spins

Posted 3 years ago

“Deposit money not shown on home page so is misleading. Also u have been asked for verification details twice which is slightly annoying”

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(647087) - Posted 3 years ago

Hi Rachel All deposit money is shown in the cashier or in the My Acccount page in the Main Menu. We also follow up with a free to receive SMS for every deposit. Hope that's ok. I appreciate your comments on withdrawals, but we have to gain certain information from all of our customers so whilst we Age Verify you at the point of entry, we have to update that information, so you will always see a request for additional information until its provided. So sorry, but we have to be on the right side of the regulations. Kind regards The Phone Casino

Posted 3 years ago

“Don’t agree on the charging fee for deposit in by phone bill. Other than that I’ve had no problems.”

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(561670) - Posted 3 years ago

Hello Thank you for your review, That's fair comment. I'll give you some background if that's ok? Credit card or other payment providers don't charge us as much as mobile operators / networks. Hence we don't pass on the costs. The worst commission for the mobile networks is in excess of 50%!! That means for Virgin customers who make a mobile deposit of £10, and we give the customer £10 to play with, we only receive £4.60 back when Virgin pay us. So the cost to us is over £5 of free credit to the customer. Basically, it can be too expensive to offer mobile deposits without some form of charge. We appreciate your feedback and if you feel its unfair, please use any of the other deposit mechanisms on offer as there are no charges on them. Hope that gives you some context. Kind regards The Phone Casino

Posted 3 years ago

“I can never find the daily free spins? It takes a while to actually get where I want to be .”

The Phone Casino 3 star review on 10th June 2020

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(437509) - Posted 3 years ago

Hi Denise The 100 free spins are located towards the bottom of the logged in lobby. Look for Mr Wonga - see picture attached Hope that helps. Check the leade rboard daily to see where you finished and if you have won a prize it will be automatically credited to your account the following day. Kind regards The Phone Casino

Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,165 reviews