The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best but not the worst casino where I'm playing.”

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(928168) - Posted 2 years ago

“Good plat form,, but serton games will crash ten mins in to playing them,, and some cash bouns,s would be nice for loyal members cheers”

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(227903) - Posted 3 years ago

Hi Mark Which games are you having difficulties with? We can contact the suppliers to see if there are any issues. Kind regards The Phone Casino

Posted 3 years ago

“Unnecessarily difficult to make a withdrawal requiring photo ID and a bank statement, but won't take a photograph of a bank statement. In an overcrowded market there are better easier options.”

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(885065) - Posted 3 years ago

“Don’t like how you have to get over £20 to withdraw.”

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(783178) - Posted 3 years ago

Hi Byron The limt doesnt apply when someone wants to close their account - its just there for smooth operational purposes because of the processing costs for depoists and withdrawals. Sorry, we know it can be a pain somethimes but it is applied consistenly to everyone so that we dont have to pick up all the processing costs or pass them on (depoisits and withdrawals both incurr processing fees from our side). Kind regards The Phone Casino

Posted 3 years ago

“I don't think u give enough cash bonus like you used but I really enjoy using this casino”

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(22330) - Posted 3 years ago

“Enjoy games and site prmos ain't great hard to find and game specific verifying account is the worsed iv ever seen allowing people to deposit but not withdraw with out having recent bills e mail confirmation ect takes far to long and overly complicated when you have already taken money and refuse to refund till you managed to jump throw all these hoops is not on apart from that good site good games”

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(847149) - Posted 3 years ago

Hi Robert Thank you for taking the time to write a review. regarding the documentation side of things - it is an unfortunate step, however as soon as you create an account (and this is the same for each and every customer), we serve a notification asking you to send in additional ID so that there are no hurdles at the point of withdrawal. UK Gambling Commission guidance specificaily says that online casinos cannot just ask for ID at the point of withdrawal and again we are required to "upscale" the information we hold on customers to meet out regulatory and legal obligations. The long and short of that is, we are required to put some hurdles in place and that, we understand, creates a burden on our customers, for which we are sorry. Our CS team are concious of this and do their very best to turn things around quickly, as you appreciate sometimes there is a manual process involved and that where some delays have / could occur. We are working to ensure that we address these whilst not compromising on on your data security. I hope that sheds some light on the situation and thank you again. Kind regards The Phone Casino

Posted 3 years ago

“Good site for gaming and I like the free daily spins with a chance to win real money; however, there is a £1 withdrawal fee so you lose money instantly from that. Also, you can't seem to opt out of marketing despite unticking the boxes to not receive the numerous text messages they send out on a daily basis. I've even got to the point of trying to switch off emails from them but to no avail. Also there is no live chat facility.”

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(842056) - Posted 3 years ago

“Free spin games are good. Not too impressed with depositing £10 and not being able to withdraw it. Same with a £1 withdrawal fee, what's that all about. Good selection of games but will use one of the big hitters from now on.”

Helpful Report

(786646) - Posted 3 years ago

Hi Andrew Thanks for your comments. Regarding your deposit - and withdrawal - as you can imagine we are heavily regulated and as such have processes that we must abide by when money is deposited and then requested back. - it falls under the Money Launder regulations and the amount is irrelevant, whether is £1 or £1m. We have to obtain information from our customers (called Know Your Customers or KYC). We'd be very surprised if the big hitters (as you call them) do anything different as we all have to follow the same rules. Regarding the withdrawal charge of £1 - yes we do charge everyone the same and we are upfront about that because we use the fastest routes possible to return the money to you. It's bascially because we have super generous deposit reward offers and free giveaways and bonuses, that have NO playthrough and No wagering restrictions. So if you win £100 off a £1 free spin - you can just take the money. Other sites ( including the bigger ones) make you play it between 25 to 100x before you can take that win out and the likely hood is that you will lose it - so whilst they appear to be more generous - they are not. Look out for things like that when you play - regardless of where you play. Thank you again for taking the time to comment. Regards The Phone Casino

Posted 3 years ago

“Good casino”

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(837868) - Posted 3 years ago

“Fun site. 3 stars as they take an admin fee when you withdraw money.”

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(813105) - Posted 3 years ago

Hi Royston, Thank you for your review. We do charge a nominal fee to make it fair to everyone. As we process withdrawals instantly and process them via Visa direct - it costs us more than we pass on because the money comes through back to you instantly where possible. In addition, we try to be fair to our customers and have no restrictions on bonuses and rewards where we have no playthrough or wagering requirements. I think you'll find many if not all other online casinos do have restrictions and caps and playthrough requirements so it is a balance. We hope you see our perspective and hope to see you soon. Regards The Phone Casino

Posted 3 years ago

“Fantasticcccc”

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(608930) - Posted 3 years ago

Stoyan Thank you for your comments - can we do anything more to improve our review score? Regards The Phone Casino

Posted 3 years ago

“I really love The Phone Casino, it's my favourite site to play on. But the very recent changes that have been made are very disappointing for me and I feel due to them I'll be using the site less. However, up till those changes I've had a very good experience. I love the no wagering requirements and all the times I have won. I won last yesterday in fact I wasnt expecting to win as I wasnt feeling it cause of the changes.(before you could spend stand get the free spins of your choice but now I have to choose from the games listed and the free spin offers are rubbish, this would prevent me from spending as much as I did)”

Helpful Report

(449107) - Posted 3 years ago

Hiya We thank you for your open and honest feedback. In respect of the changes you're referring to can you be more specific? We can see you have noted the withdrawal charge - and we hated that we had to implement a charge - it's just that it costs over £1 to process an instant withdrawal. We implement it so that we could improve the customer experience for the better Rather than hide it in the terms we are open ad upfront about it. To balance the equation though we have no restrictions on free spins and playthrough. It's a keep what you win promise I hope that we can still offer you something different and we will continue to strive to do so. Kind regards The Phone Casino

Posted 3 years ago

“Good experience so far just waiting on my withdrawal to hit my bank to give a better review.”

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(664935) - Posted 3 years ago

“Just waiting for my withdraw then I will give you review”

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(799200) - Posted 3 years ago

Hi Ramandeep There are no outstanding withdrawals waiting as far as the team has let me know. Can we ask you to revise your review? Regards The Phone Casino

Posted 3 years ago

“I joined the casino and used the free spins I won over £400 says I need to deposit min £3 to register my card. Does anyone know if I will receive all that money for free?”

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Posted 3 years ago

Hello Yes you can withdraw your entire balance and winnings no issue. Basically, the fastest way to process your withdrawals (all card withdrawals are processed instantly by the way), is to process it via adding your card. We have a min deposit requirement on card of £3 or Euro 3, but that's your money and there is no play through or conditions attached to that so it will be available to play or withdraw. I hope that answers your question. Kind regards The Phone Casino

Posted 3 years ago

“Simplento use but odds on the games are wrong. I played one with96% payout for menit was less than 30”

Helpful Report

(792114) - Posted 3 years ago

Hi Matthew All regulated casinos - such as our Casino, have to adhere to very stringent testing requirements before any game is released for play in the UK. All the games published have a return to play percentage or RTP and this is the average RTP over millions and millions of spins. Therefore it may seem that whilst you play a game for a short while and you don't feel like your winning, its not because the game maths are not working, its just that a few spins (relatively) out of millions & millions, is not out of range. Equally, as all games are tested as random, there may be instances where you play a few spins & win disproportionately more... like with a jackpot, for example. Over and above independent testing & certification by the UK Gambling commission, there is regular monitoring of each game to ensure that its operating within its RTP range. In short what I'm trying to say is that the games are certified as fair before we release them and there is monitoring in place to make sure they stay fair. Less volatile games offer smaller wins but more regularly. There is more information in our Blog posts on both RTP and volatility if you'd like to have a look. https://www.thephonecasino.com/blog I hope this goes some way to addressing your concerns. Kind regards The Phone Casino

Posted 3 years ago

“It's an ok website but I am not impressed about the free spin bonus structure. It needs to be made clear so for that reason I give it 2 stars”

Helpful Report

Posted 3 years ago

Hi Charles We operate 2 bonus mechanisms: 1. The 100 free spins daily tournament. When you play, you try to get the highest score possible. If you reach the leader board you can win the free spins and or cash allocated to that position. There is no playthrough or conditions attached to those spins or cash, so you can use them and / or withdraw. 2. Under "free spins" in the "main menu" - there are deposit match rewards - again, whatever you win from the free spins given away, you can withdraw without restrictions. I hope that's clear and transparent enough for you. All bonuses and rewards we offer you have no catches attached... as that is the fairest way... Kind regards The Phone Casino

Posted 3 years ago

“You win an amount and it freezes and doesn't let you spend anymore saying balance too low. Then no games load. Fantastic for winning but you can win any more past a certain point?!”

Helpful Report

(646764) - Posted 4 years ago

I have passed your concerns to the CS and the tech team to look into your account. They will b ein contact with you directly. Kind regards The Phone Casino

Posted 4 years ago

Please be advised that you have set a limit in your account so the system automatically blocks you from placing more bets. You can revise your limits by doing it yourself and the changes take 24 hours to update or contact CS using support@smallscreencasinos.com and they can update the limits for you. Again the chnages take 24 hours before they take effect. I hope this clarifies the issues you were seeing. The issue with certain limits is that when you launch a game - it goes to the game provider but the wallet is controlled by us, so when we get a request to process a wallet transaction ( or bet) our system checks if you have limits imposed and whether it breaches the limit. Its not a great experience, but the game effectively is then stalled from working as the game provider cannot process the bet. Its an anomaly that cant be fixed due to the nature of how the games link up. We are looking at the messaging to see if we can provide better information on next login in however. Hope that helps. Kind regards The Phone Casino

Posted 4 years ago

“Application is very nice and easy to use, plenty of nice games but as a new customer is to early for my to say anything more? Now I waiting for your response about my request before and I hope is everything be fine i really like this app”

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(766511) - Posted 4 years ago

“The phone casino appears to be quite fun but after using it for several weeks I've noticed a few bugs where if I click between different links it logs me out. Also the £20 minimum withdrawal and £1 withdrawal fee seems a little outrageous when the competitors have neither of these”

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(745313) - Posted 4 years ago

Hey Sam Thanks so much for taking the time to place a review. I accept your comments and understand from your point how this seems. From our side, I really wanted to give you some context. In comparison to the other competitors (and believe me we have looked before designing our offers) - we offer free cash incentives and real money free spins daily with no risk to a player in our daily tournaments. We also offer unlimited rewards and free spins on deposit matches and any other random bonuses or competitions that we offer .... have no conditions attached. That means when you are awarded and or play the free spins awarded or place your bets from a reward bundle - you get to keep what you win with no restrictions. If you win in our tournament cash or other items - you can simply withdraw them without restrictions. Most if not all other sites have a playthrough requirement or max win caps on the free spins and restrictions. In addition, for withdrawals - we process approx. 75% through faster withdrawals (this is down to your bank) - so the money is back with you instantaneously. So limits and charges are in place because we give you so much for free and because it help us to keep these offers and the fairness for you as the customer. I hope that makes sense. Kind regards The Phone Casino

Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews