The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,165 Reviews

82 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,165 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t open alot of the games, so you have to keep closing the app and signing back in. Very annoying, but payment after making a withdrawal is good, very quick!”

Helpful Report

(595924) - Posted 4 years ago

Bernadino Are there any particular games that aren't opening for you? If you have any concerns, please email support@smallscreencasinos.com and we can look into that for you and suggest some easy things. Quite a lot of the games are supplied by other licensed game providers so we don't have control about how they launch - so I'm keen to establish if there is a pattern or if its a particular supplier that we need to look into. Your feedback would be very helpful. Please quote your account number in correspondence. Kind regards The Phone Casino

Posted 4 years ago

“Cool choice of games to play just wish it was easier to find games as can't seem to find a search feature”

Helpful Report

(584497) - Posted 4 years ago

Hi Zac Sorry about that, we has a feature but it got taken down as part of a re work of the site. We have some basic filters so you might find the A-Z allows you to sort your games alphabetically and also make use of the Favorites tool to pin your game to the dash board then it will be there for you as a short cut when you want it. The next update we do will have a chili rating to show volatility of games and we'll most certainly be looking to get that search feature back into the website. Sorry once again. The Phone Casino

Posted 4 years ago

“Very disappointed because i play a lot and do not recieve any free spins or anything similar to that and every other casinos online give me quite a bit and dont spend much with them but with yous i have spent over £3,000 yes i know ive won money back but no frew gifts which im not happy with.”

Helpful Report

(466716) - Posted 4 years ago

Hi Katrina, The CS team has reached out to you. Please get in touch, we are very happy to take on board comments on how you would like to be rewarded individually :-) Kind regards The Phone Casino

Posted 4 years ago

We didn't hear back from you. Please get in touch when you can. Kind regards The Phone Casino

Posted 4 years ago

“The games don't give enough bonuses. I had a least 350 spins on one game and wasn't even given a bonus how do u make a game like that and don't give the chance for a bonus”

Helpful Report

(239868) - Posted 4 years ago

Hey Carl Thanks for your review. All games in all licensed UK Casinos, must be independently tested and then approved for use by the Gambling Commission before they are allowed to be released to customers. In that sense I can assure you that the games work as they have been designed and the games you play on our site are no different to the same titles on other UK casinos. That said there are different types of games based on volatility. the easiest way to explain that is some games take ages to give bonuses and wins but when they do they are much bigger wins and bonuses and some games give smaller wins and smaller bonuses more often. Please always play within your own limits and look in the game info pages for information on low volatility games. Most of the Exclusive games are low volatility. Kind regards The Phone Casino

Posted 4 years ago

“Got on some games which were good but loads off the games wouldn’t load so I couldn’t play and when they loaded they wouldn’t work, also the amount off times I had to log on because the home button on some off the games didn’t work so had to clear off phone and start again, I will keep trying as their is a good selection still to try”

Helpful Report

(518638) - Posted 4 years ago

“Love the phone casino.. but having to login every sec is a pain...”

Helpful Report

Posted 4 years ago

“Second time withdrawing from this site. It’s just too slow, my winnings have been sat in my account since yesterday nearly 24 hours later & they still haven’t processed! This really needs changing, 24 hours later & my withdrawal is still sat in my account, apart from this very good site, and very polite! Just the withdrawal is terrible. I believe 12 hours is enough time to process the withdrawals. I don’t know how much longer I’ll have to wait for this withdrawal to be processed. Will write another review on the withdrawal being processed n how long, to let all other customers know before they deposit money”

Helpful Report

Posted 4 years ago

“Works well”

Helpful Report

(455944) - Posted 4 years ago

“Never win anything”

Helpful Report

Posted 4 years ago

Sorry Tadas Please play within your means and use the limits and tools in the main menu to help you in your play. If you need any assistance, please use GamStop the national exclusion data base or contact our CS team who will be happy to help. Unfortunately, the nature of e-gaming is such that some people lose and some people win. All we can do is reassure you that the games we offer to you, are tested to be fair and are all certified for use in the UK under our licence with the Gambling Commission. The rest is down to chance so please always play responsibly and within your means. Kind regards The Phone Casino

Posted 4 years ago

“Great casino love all the games but the only down fall is that I made a withdrawal yesterday of £150 at around 12ish and I changed the amount to £80 this morning. So all I’ve done is change the amount & im still waiting over 24 hours later to get this withdrawal processed. It really shouldn’t matter if you change the amount at all, the time frame should be the same from the first withdrawal. Apart from this good casino but there’s a lot more casinos that pay out a lot faster”

Helpful Report

Posted 4 years ago

Thank you for your feedback. This is something that we can look to change in our processes, so very sorry for your delay. I will raise it with the team and see if the is something that can be done. Kind regards The Phone Casino

Posted 4 years ago

“Have been a customer for long but enjoy play , havnt had any big wins , put more money into at the moment but that's the chance you take.”

Helpful Report

(496192) - Posted 4 years ago

“The games often don’t load very quickly. When finishing a game the home button doesn’t work and you have to log out and sign back in again. Chances of winning are much lower then on other sites”

Helpful Report

(417817) - Posted 4 years ago

“Phone application very slow.”

Helpful Report

(471961) - Posted 4 years ago

Hi Severin Thanks for your comments. Can you let us know what games you were experiencing problems with? A fair few games are supplied by other software companies, so if we discover there is a problem with a particular provider, we can raise it with them to see if there were any specific connection problems. Also there is a degree of variance when playing on mobile networks (if that cell is busy due to lots of people) vs wifi. I'm not trying to excuse what happened, merely trying to offer some insight into some reasons why it happens. Thank you in advance - please email support@smallscreencasinos.com Regards The Phone Casino

Posted 4 years ago

“The amount of times you have to keep logging in when navigating is annoying and also keep going back to the same place is also annoying. Other than that it’s ok. Although I’d prefer to win more!!!”

Helpful Report

(427474) - Posted 4 years ago

“Not up to the standards I was expecting.”

Helpful Report

(456587) - Posted 4 years ago

Hi there Thank you for your comments, but can you explain a bit more so that we can look into what you were expecting? Have a great weekend KInd Regards The Phone Casino

Posted 4 years ago

“In general the phone casino is a good site, lots of problems with the slots though. Games not loading slow reels my internet isn’t the problem”

Helpful Report

(467536) - Posted 4 years ago

Hi Tracy Thanks for your comments. Can you let us know what games you were experiencing problems with? A fair few games are supplied by other software companies, so if we discover there is a problem with a particular provider, we can raise it with them to see if there were any specific problems identified over the weekend. Thank you in advance - please email support@smallscreencasinos.com Regards The Phone Casino

Posted 4 years ago

“Good site sometimes wen I win anyway haha”

Helpful Report

(231587) - Posted 4 years ago

Ha Ha If only everyone could win all the time...;:-) Hope you keep enjoying our selection of games and offers. Always play within your means and set limits if you feel the need to. Our team can help you or you can do this yourself in the main menu under “know your limits”. Have fun. - always Thanks for your review Kind regards The Phone Casino

Posted 4 years ago

“I don’t feel rewarded enough for the amount of money that I spend playing phone casino”

Helpful Report

(310522) - Posted 4 years ago

Hi Dean Thanks so much for your review. Have you been using the Deposit and Reward page in the main menu as you you can get as many rewards as you want when you make a deposit. Have a look there if you haven't already? Kind regards The Phone Casino

Posted 4 years ago

“Bo tak mi się wydaje takie mam odczućie”

Helpful Report

(208663) - Posted 4 years ago

Andrzej Thank you for your review, I tried to translate it and we hope to make you feel better about our service. If there is anything that we can help you with at anytime, please email support@smallsceencasinos.com Regards The Phone Casino

Posted 4 years ago

“Withdrawls are far too long”

Helpful Report

(456479) - Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,165 reviews