I used for a few weeks depositing small amounts without wins so never tried a withdrawal, as the wins I did get I used, I then had a stroke off luck with a massive win, over 3500, I tried to withdraw and it said pending, I asked online chat how long it takes for them to process and they continually made references to my bank processing time, I informed them that I wanted to know there processing time, but they were very evasive, on there page it says fast withdrawals, now bear in mind other gambling sites is in your account in a few days, this company can take 1 to 5 days just to issue payment, then the bank can take the same, so in short, withdrawals can take up to 10 WORKING DAYS, I have tried to speak to them on email and phone, and all I get is, "we will do as soon as possible", what does that mean? How long is a peace of string? Then I was told it will take longer if a large withdrawal as they need to check for cheating??? How the hell can I cheat!!!, my withdrawal was for 3600 pounds, they have jackpots on some of there machines for much much more, so in the scale of things 3600 is not massive although massive for me, just imagine if you won a large jackpot, it would take forever to receive your winnings, it's always amazed me that they take all your info they verify your account then when you win they say we need to do checks!! Yet the checks they do to before you make a withdrawal are good enough to take your money, for example you can pay in and play any amount of money, yet when you want your winnings there is suddenly more checks to be made, it seems to me they try and find a reason not to pay you! It's a shame as everything about the site is great, but no gambling site is very good if you can't collect any winnings for very long time, VERY DISSAPOINTED!!!