The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,248 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic website”

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Posted 7 months ago

Donatas Thank you so much for your review. Have a great week. The Phone Casino

Posted 7 months ago

“Fantastic site I love it”

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Posted 8 months ago

Gemma, Thank you so much for taking the time to review us. Its super important that teh team get such lovely feedback. Thank you again and have a great week. The Phone Casino

Posted 7 months ago

“The selection of games is fantastic! Withdrawals are fast too, the only issue with that is the fixed £1 withdrawal charge, no other casino I use charges a withdrawal fee and certainly not when the minimum withdrawal is £20. otherwise a great casino with decent sign up and referral bonuses!”

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(1178613) - Posted 9 months ago

Thank you for your feedback Andrew We try to balance it so that its fair for all. We basically process something like 95% of all withdrawals via "faster funds", its quite expensive - more than £1 if you believe it. This means the money comes back to you instantly, unlike when you go to a retailer and wait 3-5 days for a credit to appear on a returned item of clothing etc. So we pass on some of the costs. The min withdrawal is also to stop someone withdrawing £1 and it costing us more than £1 to process the withdrawal, so we tried to set a sensible level. To counter the fee's however, we offer ZERO wagering on all free spins and bonuses offered, so you keep when you win without restrictions, as also offer literally 000's of free prizes with no restrictions on them, on a weekly basis in Mr Wonga and other promotions. So like I said, we are trying to be upfront and honest with our customers by compensating with other freebies that have no sneaky restrictions on them. Kind regards The Phone Casino

Posted 7 months ago

“The games are easy to access, withdrawals process are long, won £540 and still waiting for it to be processed it’s been 8days now, if you win small then withdrawal are quick will update once got my withdrawal as all I keep getting back is 1-5days withdrawal times when emailing customer support”

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(1083853) - Posted 9 months ago

“Not happy how long my withdrawals are taking”

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(777177) - Posted 10 months ago

“Amazing casino games!”

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(1256421) - Posted 10 months ago

“Worst casino I've played on.plus they charging a fee for withdrawals. Absolutel joke”

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(1286495) - Posted 10 months ago

“Easy deposit fun site veriety of games and fast withdrawals”

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(1130991) - Posted 11 months ago

“I have been waiting for 6 days now for my withdrawal I tried calling an sent messages for update but no one has bothered to reply back”

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(1229964) - Posted 11 months ago

“Good selection of games , won quite a bit of money tried to withdraw, they asked for some berification documents which was all dealt with promtly, smaller withdrawls go straight into bank, but im still waiting for my larger ones after 3 days which is concerning,”

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(1179215) - Posted 11 months ago

“Excellent service and excellent quality games.”

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(1278313) - Posted 11 months ago

“Good sight how ever won't let me withdraw my money out .”

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(489844) - Posted 11 months ago

“Still waiting on a 650.00 withdrawal showing pending in my bank !! 250 that was withdrawn hours later is showing !!!”

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(1275510) - Posted 11 months ago

“Lucky place!”

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(1264061) - Posted 11 months ago

“Amazing Casino! Great service!”

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(1273075) - Posted 11 months ago

“Although the site is good with it's casino games it doesn't offer a loyalty scheme/cashback like poker stars, paddy power and party casino do so there's no attraction to this site if the same games are offered by other platforms, plus the annoying pops up when you log in your balance is low every single time on top of that where other platforms offer free pay for mobile and also the most important thing free withdrawal no matter what the amount phonecasino with always take £1 off which is stupid as so many people top up a low balance just to play for fun”

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(1106215) - Posted 11 months ago

“Great site, lots of good games that I enjoy to play, but withdrawls take too long, most other sites now do instant withdrawl, yours can take over a week, which puts me right off, Cheers Kurtis”

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(925113) - Posted 11 months ago

“MY PROBLEM WITH CARD WAS RESOLVED WITHIN A DAY OF ENQUIRING”

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(815262) - Posted 1 year ago

“I wouldnt use this site again, fees to withdraw, possible fees to change password”

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(1267972) - Posted 1 year ago

Hi Stephen We do have a withdrawal fee, this is not hidden. The reason being that we process withdrawals via the fast routes possible and this costs us more than the fee we pass on. We are looking at swapping this out to open banking but not everyone has this option enabled so its difficult. On the flip side, we offer no wagering and no playthrough on all free spins where most of our competitors offer a minimum of 35x on wins from free spins. So we are trying to offer a balance. To address your other point, there is absolutely no charge whatsoever to change passwords or update account settings - we are very curious as to why you might think that is the case? This has never been and never will be the case.

Posted 1 year ago

“Dont use small screen casinos or any of there sister sites red7slots.com, vegasmoose.com or thephonecasino.com!! 1st reason. Deposit by card ok but when you withdraw you'll be told error with your bank try another card. Takes 5 working days to be told this when your expecting it in your bank. 2nd reason. To add another card you have to deposit more to then be told after another 5 working days that card wont accept withdrawals either which I know is factually incorrect. 3rd reason. after waiting 10 working days after I made withdrawl request told I now need to either add another card and try that or withdraw by bacs but takes 1-20 working days which i had to opt for as my bank cards didn't work with there withdrawal. 4th reason- each time my withdrawal wasnt accepted the balance went back to my player account balance with no update or email as to why its failed and I found out myself by logging in my account to find the balance sitting there even though they say I'll get an email once processed which not once has happened. Finally, each time I query my payment I get told it will be in my account within 1-5 days and 3 weeks later still same except now as I had to opt for bacs they wont query now untill after the 20 business days which keeps me quiet even longer as Bacs payment we all know takes 1-3 days but the rest of there 20 day waiting period is purely the casino and could be done in 1-3 days. The only casino I've had this with is smallscreencasinos sites and the site I'm referring to (red7slots.com). Been customer for over 6 years and they happily take payment on variety of methods but withdrawals are clearly and purposely made to delay, avoid an potentially they want you to spend the money when your withdrawals dont process. Still not been paid from winnings won end of september and when I initially made the 1 st card withdrawal request a message alert said if I choose card withdrawal will take 1 -5 minutes yes minutes that's why I chose that option and 17 days later still no winnings in my account, no updates and no communication. Dont use these as they will do exactly the same to you.”

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Posted 1 year ago

The Phone Casino is rated 4.3 based on 1,248 reviews