The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,959 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, thank you”

Helpful Report

Posted 6 months ago

“Ordered late by normal carriage and my purchase would have been late for Christmas but James sent it special delivery and it arrived on Christmas Eve. Thank you so much, my grandson was so pleased and so was I. Quite a special company. Sylvia Jones”

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Posted 6 months ago

“Needed a top fountain pen in a hurry because I am impatient having been taught by Amazon I can have everything next day. Trouble is I also can't stand Amazon. Step in the Pen Company. Great service, great communication, great pen. Thanks!”

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Posted 6 months ago

“Great service. Recived everything in pristine condition”

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Posted 6 months ago

“Great products , lovely company to deal with. 5 or more years of ordering, not fast delivery but kept informed.”

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Posted 6 months ago

“Good communication and GREAT packaging (shipments to the US). I've made several orders and always got good service, super prompt refunds when needed, and the best prices on ink and pen parts. Really happy with The Pen Company.”

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Posted 6 months ago

“Great price, great service.”

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Posted 6 months ago

“Very happy with service. Order arrived very quickly - even at such a busy time of year.”

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Posted 6 months ago

“Great service. Pen was delivered very quickly. It was bought as a Christmas present for my wife and she is very pleased with it.”

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Posted 6 months ago

“arrived quickly and order was correct”

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Posted 6 months ago

“The Dupont pen is amazing and thank you to The Pen Company for making the purcgase easy and on time for Christmas 2024.”

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Posted 6 months ago

“Perfect, brilliant website, super quick delivery and a fantastic pencil.”

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Posted 6 months ago

“Excellent service, very responsive and speedy delivery - Now my pen shop of choice!”

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Posted 6 months ago

“Service from the pen company cannot be faulted value and prompt attention to your order will shop again top of my list”

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Posted 6 months ago

“Always excellent service at The Pen Company. Have been buying diaries from them for the last 10 yrs and will continue to do so.”

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Posted 6 months ago

“Delivered a lovely pen straight away, with no problems, which was perfect for Christmas.”

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Posted 6 months ago

“Beautiful pen, well packaged.”

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Posted 6 months ago

“Excellent communication process, which is very important for an international customer like myself. Fair pricing and customer focused. I would recommend your company to my friends.”

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Posted 6 months ago

“Very pro-active and professional service , Thank you”

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Posted 6 months ago

“I treat myself to a beautiful diary from you every year. Your service was, as always, excellent, thank you.”

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Posted 6 months ago

The Pen Company is rated 4.9 based on 8,959 reviews