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The Pen Company Reviews

4.9 Rating 8,964 Reviews
96 %
of reviewers recommend The Pen Company
4.9
Based on 8,964 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Pen Company Reviews
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Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025
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The Pen Company 5 star review on 26th May 2025
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The Pen Company 5 star review on 22nd May 2025
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The Pen Company 5 star review on 3rd March 2025
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The Pen Company 5 star review on 3rd March 2025
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The Pen Company 5 star review on 3rd March 2025
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The Pen Company 5 star review on 3rd March 2025
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85
Anonymous
Anonymous  // 01/01/2019
Part one delivered quickly. I had a message saying part 2 was out of stock after I had placed the order. That wasn't as good as it could have been
Helpful Report
Posted 9 years ago
Dear Adrian, Thank you for your feedback. Unlike many websites, thepencompany.com shows 'availability' for each product. Most items are kept in stock and show as "In stock, available now". The availability information is updated live as products are ordered by customers (not dispatched). If the last item of a line is ordered, this information changes automatically to show when we would reasonably expect it to come back in to stock, based on our experience of how long this normally takes for that item. When you placed your order, the notebook was out of stock and marked as available for dispatch in 7-14 days - when stock is due to arrive from our supplier. As soon as this item is back in stock it will be dispatched to you, post free, unless you would prefer to cancel the outstanding item - if this is the case please let us know. You have not been charged for the notebook that you have not received - only the items that have been dispatched. We keep the vast majority of items we sell in stock, however, there are times when due to supply issues or exceptional demand items temporarily go out of stock. In this instance we quote 'Temporarily unavailable", or "Contact for availability", as appropriate. Thank you again for your order. Kind regards, James
Posted 9 years ago
I was disappointed that my primary item (refills) did not arrive with my second item despite it showing as being in stock at the time of order.
Helpful Report
Posted 9 years ago
Very prompt delivery but disappointed that the guarantee card was not completed
Helpful Report
Posted 9 years ago
I'm sorry to hear that you are disappointed that the guarantee card was not filled in - this must have been overlooked. The most important thing in terms of the guarantee is to have proof of purchase - a hard copy is provided with the delivery, a PDF copy with the dispatch confirmation email, and, you can always request a copy, that we keep on file in our database, at any time in the future. Manufacturers accept that these cards may get lost, mis-placed or disposed of so are not necessary to validate the warranty should you require to do so. In the unlikely event that you have an issue with your pen please contact us and we will be more than happy to assist you with resolving any problem that you may have.
Posted 9 years ago
It was what I wanted and dely in OK time thank you
Helpful Report
Posted 10 years ago
The Pen Company is rated 4.9 based on 8,964 reviews