The Nine Schools Reviews

Name: The Nine Schools
Rating: 4.82

4.8 Rating 798 Reviews

96 %

of reviewers recommend The Nine Schools

Company Reviews

Metrics

Info

4.8

Based on 798 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Nine Schools:

Furniture Retailer

Visit Website

Phone:

0117 332 3673

Email:

sales@thenineschools.co.uk

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The Nine Schools 5 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I've received my parcel it seems that the gold around the bottom is badly gilded on are they not chequed?”

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Posted 1 year ago

Hi Lynn, apologies for this, sometimes the gilt get rubbed off. We have emailed you to say that you can return this for free for a full refund or a replacement. However you seem to have ordered another item from us. Regards The Nine Schools

Posted 1 year ago

“Don't get me wrong. I love the product, my ginger jar arrived quickly and looks great, however in an age where companies need to do all they can to be sustainable, I was extremely disappointed with the huge amount of polystyrene that packaged the item. Nine Schools portrays the best of artisan Chinese pottery, unfortunately let down by the worst of Chinese industry in that it appears they have no regard for the planet packaging items in this way.”

Helpful Report

Posted 1 year ago

Hi Graeme, thanks for this - We are moving to EPE packaging next year which is recyclable and we are trying new methods that use less packaging but keep breakages to a minimum.

Posted 1 year ago

“Product is never quality checked - very poor quality and finish.”

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Posted 2 years ago

We offer free return and refund or free replacement if you are not happy with the product - all you need to do is reply to your emailed invoice and we organise.

Posted 2 years ago

“I am so disappointed in my cabinet. This was my second purchase, I had previously bought a small cabinet which was absolutely perfect, but this one has so many faults (which NS gave me a discount) but now 6 months later the cabinet is showing more faults, which I am not sure about, ie there are lumps and bumps appearing and cracks which is very upsetting. I am so sorry for having to review in such a negative way considering I have praised your company since my first purchase but your furniture is now not the same standard. I am absolutely gutted as I had been considering added to your collection but not now unfortunately.”

Helpful Report

Posted 2 years ago

Hi, When the product was delivered to you we offered you an immediate replacement or a full refund - you asked for a discount to kept the product. We agreed to your request.

Posted 2 years ago

“Excellent customer service but we've found that the furniture although nice and shiny on the outside has shockingly poor interior - pretty much all the drawers and inside shelves in sideboards are unusable - wood is not even sanded down, doesn't fit and is not covered in paint or any kind of finish.”

Helpful Report

Posted 2 years ago

Apologies for this - I believe you kept the item with a discount. We do offer free returns on all items within 14 days of receiving them.

Posted 2 years ago

“The cabinet looks nice but very light quality. I was disappointed to receive after waiting a long time. Very pricy for what it is. The price I paid for expecting much better quality item.”

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Posted 2 years ago

We offer free returns with a full refund on all products within 14 days of receiving items

Posted 2 years ago

“rang 3 times to hopefully solve a query I had and each time to be told that someone would ring me back ? No one got back to me 😔”

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Posted 2 years ago

We sent 3 emails to you concerning this issue - DHL picked the damaged item up as laid out in the emails and we processed the full refund.

Posted 2 years ago

“The finally product was poorly finished for the price of the unit.”

Helpful Report

Posted 3 years ago

Hi Chloe, sorry you are un happy with the product - all our products have a free returns policy - we will reach out to you later today.

Posted 3 years ago

“Thought I was buying British. Pattern not as clear as advertised. Disappointed.”

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Posted 3 years ago

“I was so excited to get my piece of furniture having waiting a month for it (which Nine Schools did make me aware of the 4 week lead time, understandable given covid situation), however there is a patch at the front of the cabinet that has dot marks all over it. I have tried to polich it out, but it remains. Such a shame.”

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Posted 3 years ago

We offer all our customers free returns with full refund or free replacement if customer is not happy - we have contacted this customer and are now sending a replacement.

Posted 3 years ago

“Arrived badly damaged. I accepted a discount because this is my third attempt to buy a Chinese cabinet (twice with another supplier) and I’m fed up of having no furniture for 5 months. I have no idea if I can repair it and the seller isn’t helping very much. Wouldn’t use them again.”

Helpful Report

Posted 3 years ago

So sorry for the issue with your furniture, we did offer a full refund and replacement. Delays have been a problem since covid and we are working hard to keep customers updated.

Posted 3 years ago

The Nine Schools is rated 4.8 based on 798 reviews