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The Nine Schools Reviews

4.8 Rating 798 Reviews

96 %

of reviewers recommend The Nine Schools

Company Reviews

4.8

Based on 798 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Nine Schools:

Furniture Retailer

Visit Website

Phone:

0117 332 3673

Email:

sales@thenineschools.co.uk

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The Nine Schools 5 star review on 19th February 2024

The Nine Schools 5 star review on 15th January 2024

Stéphanie Chadwick

The Nine Schools 5 star review on 29th November 2023

Louise Macphail

The Nine Schools 5 star review on 5th November 2023

The Nine Schools 5 star review on 5th November 2023

The Nine Schools 5 star review on 15th August 2023

The Nine Schools 5 star review on 21st July 2023

85

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This furniture is made in China. First piece arrived damaged and had marks on. Replacement arranged and delivered. Very clear there are quality control issues with this furniture. Replacement piece in worse condition. If you can ignore the marks and any damage the furniture itself looks lovely however, it is not well made and is very flimsy so don't expect to be able to store much in it. I had great difficulty in arranging returns. Many days/hours wasted. Overall very poor customer service. I had doubts ordering from this site but due to the many good reviews went ahead. Not a good decision on my part.”

Posted 8 years ago

The Nine Schools make oriental style furniture that is hand made in China, this is what we have been doing since 1995, it is made very clear through out the site and something we are proud of. When the customer received the damaged sideboard she was offered a full refund however wanted to keep the item. We offered her 4 dates over a period of 3 weeks to pick up returned item but she could not accept these, we even made a detour to collect on a Saturday as requested but customer was not in the house, so we arranged courier to suit and item was collected.

Posted 8 years ago

“Love the look and design but it's not made to the best quality. Marks when I opened the chest cupboards. Draws are not not the best either.”

Posted 9 years ago

“The finally product was poorly finished for the price of the unit.”

Posted 3 years ago

Hi Chloe, sorry you are un happy with the product - all our products have a free returns policy - we will reach out to you later today.

Posted 3 years ago

“Simply love my oyster grey sideboard and can't wait to order something else! Patrick has been so helpful from start to finish, sending a colour sample etc.”

Posted 5 years ago

“I have bought two ginger jars from nine schools and they are lovely. Plus strong secure packaging and really quick delivery.”

Posted 3 months ago

“Absolutely delighted with both Ginger jars, the large blue one has an amazing colour and looks amazing in the sunshine. Both jars are of great quality and having bought in the Returns sale I am very pleased and impressed. Look great on the anime Schools Chinese cabinet. Thank you.”

Posted 3 months ago

“Absolutely stunning cabinet! Efficient service. What’s not to love? Great quality and beautiful design.💜”

Posted 1 year ago

“We’ve just received our two Double Happiness vases, which we bought as wedding gifts. Their arrival was delayed by several days, but it seems the courier was to blame for that rather than Nine Schools. Regardless, they arrived in time for the weddings, they’re in perfect condition, and they look beautiful, so we’re happy.”

Posted 1 year ago

“As a Chinese myself I am very impressed with the quality of good and service of this shop. The quality of good is beyond my expectation, and I will definitely shop here again.”

Posted 2 years ago

“Product is never quality checked - very poor quality and finish.”

Posted 2 years ago

We offer free return and refund or free replacement if you are not happy with the product - all you need to do is reply to your emailed invoice and we organise.

Posted 2 years ago

“I am so disappointed in my cabinet. This was my second purchase, I had previously bought a small cabinet which was absolutely perfect, but this one has so many faults (which NS gave me a discount) but now 6 months later the cabinet is showing more faults, which I am not sure about, ie there are lumps and bumps appearing and cracks which is very upsetting. I am so sorry for having to review in such a negative way considering I have praised your company since my first purchase but your furniture is now not the same standard. I am absolutely gutted as I had been considering added to your collection but not now unfortunately.”

Posted 2 years ago

Hi, When the product was delivered to you we offered you an immediate replacement or a full refund - you asked for a discount to kept the product. We agreed to your request.

Posted 2 years ago

“Excellent customer service but we've found that the furniture although nice and shiny on the outside has shockingly poor interior - pretty much all the drawers and inside shelves in sideboards are unusable - wood is not even sanded down, doesn't fit and is not covered in paint or any kind of finish.”

Posted 2 years ago

Apologies for this - I believe you kept the item with a discount. We do offer free returns on all items within 14 days of receiving them.

Posted 2 years ago

“The cabinet looks nice but very light quality. I was disappointed to receive after waiting a long time. Very pricy for what it is. The price I paid for expecting much better quality item.”

Posted 2 years ago

We offer free returns with a full refund on all products within 14 days of receiving items

Posted 2 years ago

“rang 3 times to hopefully solve a query I had and each time to be told that someone would ring me back ? No one got back to me 😔”

Posted 2 years ago

We sent 3 emails to you concerning this issue - DHL picked the damaged item up as laid out in the emails and we processed the full refund.

Posted 2 years ago

“I have purchased and been very pleased with items in the past but a recent buy was awfully disappointing. The packing was badly rain soaked and the contents damaged. Nine schools were very cooperative after viewing the photographs and I await a full refund.”

Posted 2 years ago

Apologies for the item arriving damaged - refund was processed when items were picked up.

Posted 2 years ago

“My Ginger jar is beautiful and I was very blown away with the quality of craftsmanship when I opened the package. Will definitely be buying more to add to my kitchen display.”

The Nine Schools 5 star review on 27th October 2021

The Nine Schools 5 star review on 27th October 2021

The Nine Schools 5 star review on 27th October 2021

The Nine Schools 5 star review on 27th October 2021

Posted 2 years ago

“I very much like the concept of bringing interesting pieces from China but a shame that despite adding a hefty markup for importation there is evidently no quality inspection between goods being packed in China and arriving on my doorstep. I ordered a lacquered cabinet which has several spots of missing lacquer (small chips) and very poor quality finishing in a few places. At first glance the piece looks ok but on closer inspection this is clearly cheap and low quality furniture. You get what you pay for I suppose.”

Posted 2 years ago

Sorry you are not happy with the purchase. We offer a free 14 day return service if you are not happy with the product with a full refund.

Posted 2 years ago

“Great products and speedy delivery too. Very happy with this shop, thoroughly recommend them.”

Posted 2 years ago

“Loved my bedside cabinets - well made - come fully assembled - solid feel & look gorgeous”

Posted 2 years ago

“Superb service as promised, Superb delivery as promised, all on time! Will use again and fully recommend.👏”

Posted 3 years ago

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The Nine Schools is rated 4.8 based on 798 reviews