The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 795 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying from the nappy gurus feels like buying from a friend. You get an absolute first class service, they are always happy to help, fair pricingband they give wonderful and easy to understand advice if needed. The delivery speed is second to none. Did I mention they also pop a free chocolate treat in with your order.”

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Posted 3 years ago

Thank you for such heart warming words. Reviews like this really brighten our day. I will make sure to pass on your lovely words to the whole team x

Posted 3 years ago

“Before TNG I must admit I was lost in the Cloth Nappy World. I didn't know half of what was out there in terms of different systems, night nappies, sizing etc. But finding The Nappu Gurus was honestly a godsend! They offer a personalised suggestion service, through a questionnaire. This was really easy to complete and was so helpful starting out. This was also how I discovered their Facebook page - search The Nappy Guru Place - very helpful over there too! Customer service has always been brilliant. The range they offer is also great and I can't fault them in any area - delivery has always been prompt and returns and refunds have always been a smooth process!”

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Posted 3 years ago

Thank you so much Zoe for such a lovely and detailed review. We stand by the motto 'Cloth is simple' and I'm so happy to hear our advice helped you to feel that way too x

Posted 3 years ago

“Fab company, nappies always arrive quickly, bought a mystery nappy recently and received one I'd been wanting to buy for ages! Very happy 😊”

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Posted 3 years ago

Thank you Jen for such a kind review. I'm so glad your mystery nappy was one from your wish list. It was obviously meant to be x

Posted 3 years ago

“Amazing choice of products, very speedy delivery and wonderful customer service! TNG are brilliant! :)”

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Posted 3 years ago

Thank you very much Jessica. Kind reviews like this always brighten my day so thank you x

Posted 3 years ago

“Love the guru service! Always ordered fairly last minute in the day. However it always arrives quickly within a few days. Great as we got into our journey and needed to extend our stadhy. We've even used the competitions and £10 nappy deals before.”

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Posted 3 years ago

Thank you Faye for such a lovely review and a BEAUTIFUL photo! x

Posted 3 years ago

“I love the advice and help they provide to those starting out or if you need to troubleshoot a wash routine or leak issue. They have so many options for products and they have tried them all!”

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Posted 3 years ago

Thank you Lindsey for such a great review. We really appreciate hearing all the things you love about shopping with us, so thank you x

Posted 3 years ago

“Customer service fab, always quick response to any questions you have. Quick delivery on a great range of products!”

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Posted 3 years ago

Thank you Verity for a lovely review and I'm so glad you are happy with your customer service. That is so important to us x

Posted 3 years ago

“Lots of choice of different brands and styles and very quick delivery.”

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Posted 3 years ago

Thank you for a lovely review. We are so glad you are happy with your experience x

Posted 3 years ago

“Great introduction to cloth nappies, I learned loads and they have a huge selection, amazing customer service , when my little ones nappies kept leaking I had free 1-1 support from Sam and she also checked in afterwards to make sure I was getting on ok!”

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Posted 3 years ago

Thank you Mollie for your review. Its so lovely to hear your support was helpful. It makes us very happy to know you are happy x

Posted 3 years ago

“Excellent customer service. Helpfuk gurus.”

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Posted 3 years ago

Thank you for your kind review. We are very lucky to have such fabulous Gurus, and its lovely you think so too x

Posted 3 years ago

“The best website for nappies! Very knowledgeable and helpful too. Orders always arrive quickly and in eco friendly packaging!”

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Posted 3 years ago

Thank you Lucy for such a lovely review. It's so lovely to hear you are happy with your experience x

Posted 3 years ago

“Fantastic variety of products alongside amazing customer service ⭐⭐⭐⭐⭐”

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Posted 3 years ago

Thank you so much for a lovely review x

Posted 3 years ago

“This is where I buy most of my nappies. They stock a great range of nappies with great descriptions to help you choose what works for you, plus speedy delivery, excellent advice and the bonus chocolate helps too 😀”

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Posted 3 years ago

Thank you for such a lovely review. Its safe to say a lot of chocolate gets consumed here at HQ hehe! x

Posted 3 years ago

“Uncomplicated, quick and perfect quality. AND very nicely packed 😊”

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Posted 3 years ago

Thank you for such a nice review. We are so glad you are happy with your experience x

Posted 3 years ago

“We have shopped regularly with The Nappy Gurus. Each time they have been so professional and helpful, and the items we have purchased based on their recommendations have been spot on. So impressed that they have become our go to place for gorgeous nappies.”

The Nappy Gurus 5 star review on 15th June 2021

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Posted 3 years ago

Thank you so much Amy. Wow what a beautiful collection of nappies they all go so well together! Cant wait for you to order from us again soon. Always here to help x

Posted 3 years ago

“Nappy gurus are a godsend! From when I first started out with cloth, when my little boy was 3 months and I got my trial pack, to now, with a 2yr old and a second on the way, nappy gurus has been there through it all with such fantastic advice. Customer service 5*, Delivery time 5* I recommend them to every new mum I know!”

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Posted 3 years ago

Thank you so much Katie for such a lovely review. Those words were so heart warming to read. It been a pleasure to be there with you for the past two years.. What an exciting new journey to come and we will be there with you again every step of the way xx

Posted 3 years ago

“Such a helpful team who couldn’t apologise enough and rectify a mistake in my order (received BtP, ordered newborn). Correct item was shipped that day with free returns label - nice to have a company trust you enough to send the replacement before the incorrect item is received by them!”

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Posted 3 years ago

Hello Becky! I am so happy to hear our customer care team helped you so well. We always endeavour to correct our mistakes as quickly as we possibly can. I am so glad to hear you got your correct nappy and I hope you are loving it! Thank you xx

Posted 3 years ago

“Always amazing products and customer service. Only ever had one mix up, even with all the orders I've made and it was sorted within an hour of letting them know!”

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Posted 3 years ago

Thank you Erika, It is so lovely to hear you are happy with your experience xx

Posted 3 years ago

“They have a very complete stock of nappies and accessories and the prices are great! Customer service is amazing ☺️ just waiting for the shipping to Portugal to be a little less expensive.”

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Posted 3 years ago

Thank you for such a lovely review Catarina :) xx

Posted 3 years ago

“We love using The Nappy Gurus, their customer service is brilliant. We love doing mystery boxes and nappies, as we get products we might not have thought about. The 5 good things at Christmas was such a lovely idea🥰”

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Posted 3 years ago

Thank you Steph. Mystery boxes are our favourite too! Its so exciting to see everyone get them delivered. We love thinking of new fun ideas and its so lovely to hear you enjoy them x

Posted 3 years ago

The Nappy Gurus is rated 4.9 based on 795 reviews