The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 424 Reviews

63 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Bad never got my coin but was charged for it and sent me coins I did not want and to add insult I never got the coins I paid for avoid avoid avoid”

Helpful Report

Posted 7 years ago

We're sorry to have disappointed you. We'd like to learn more about your experience and see how we can make it right for you.

Posted 1 year ago

“Next to impossible to cancel coins sent on approval”

Helpful Report

Posted 7 years ago

We're genuinely sorry for any misunderstandings or shortcomings in our service. Your feedback will help us improve and offer a better experience to our customers.

Posted 1 year ago

“The free Ypres coin advertised on the TV seems to be a con. Payment card not accepted seems you arr just gathering payment card data.”

Helpful Report

Posted 7 years ago

We're saddened to hear that you had a negative encounter with our business. We apologize for any inconvenience caused and will look into it further.

Posted 1 year ago

“My father, who has vascular dementia and Alzheimers, was sent a number of items by this company, with each one being returned accompanied by a request to remove his name and address from their mailing list because of his illness. Last one he received was accompanied by a letter threatening legal action unless he paid up. I have contacted them, initially by phone, but then by email (including the front page of the LPA for my father) and Facebook, but to no avail. The only response was that the customer service department was overwhelmed with enquiries about the latest issue of a particular coin, but they were dealing with my request. That was a couple of weeks ago, and there has been nothing since. Judging by many of the reviews, this company would appear to be wholly focussed on making profits, and not interested in the slightest in proper customer service.”

Helpful Report

Posted 7 years ago

We understand the frustration you must have felt during your experience, and please accept our sincere apologies for any inconvenience caused.

Posted 1 year ago

“Terrible customer service. One of the coins sent to me was scratched. When I eventually got through on the phone I had a man who was quite rude on the other end of the phone. I received a letter regarding the coin but no returns form. Later received a replacement coin but the wrong one. It is a nightmare trying to get through to the call centre. Will never order anything from London Mint again.”

Helpful Report

Posted 7 years ago

We're sorry to have fallen short of meeting your expectations. Your feedback will be important in helping us avoid similar situations in the future.

Posted 1 year ago

“A horrible company, trick you into subscribing to coins you never planned to buy and put the onus on you to try to return them. What a sad way to do business. I hope this review stops just 1 person from falling into their trap.”

Helpful Report

Posted 7 years ago

We acknowledge your concerns and genuinely apologize for any distress caused. Your feedback helps us to continuously improve our services.

Posted 1 year ago

“After requesting one of the postage only coins, I decided against it after reading less than favourable reviews. To their credit they replied to the e-mail and agreed not to send this or any other products. Have a guess, It duly arrived and now after hours of on hold calls and ignored e-mails, I eventually got a response....If you want a response, dial the 'Order Line' and surprise surprise they answer within seconds. Still awaiting the postage return label they promised though......Awful company, really worthless and not as described products.”

Helpful Report

Posted 7 years ago

Our sincerest apologies for any inconvenience caused. We appreciate your feedback and will use it to enhance our services.

Posted 1 year ago

“I ordered the Falklands conflict book on 21st June. I have still not received it, I've been ringing & been told various dates it's going to be despatched, I've now been told it was despatched last week, it's not arrived, & after spending ages on the phone today they told me it's due to Royal Mail and it could take another 6 weeks to arrive. The man also asked me was I interested in ordering anything else whilst I was on the line. They must be joking absolute terrible service, will never order anything from them again.”

Helpful Report

Posted 7 years ago

We deeply regret that your experience did not meet your expectations. We are actively working on addressing the issues you've raised.

Posted 1 year ago

“Terrible 'after care' customer service. Sales Team, obviously, brilliant, however, when wrong details sent (database protection query unresolved too) it was impossible to reach out to someone who would be able to help. Try calling their phone lines ! It takes an eternity which, I waited over an hour yesterday and had to give up. I am desperately trying to close my account but as this is no longer a "sales" matter, the company do not care !”

Helpful Report

Posted 7 years ago

We apologize for any negative experience you had with us. Your feedback will aid us in improving and ensuring better customer satisfaction.

Posted 1 year ago

“I ordered a Battle of Ypres coin as I wanted to put it on the grave of a relative who died after a gas attack in April 1915, but after reading on-line reviews about the service and practices of this mob, I cancelled and received an e-mail telling me my 'reservation' was cancelled, but they still sent the item and now ignore e-mails regarding it's return. Awful company p**spoor service!”

Helpful Report

Posted 7 years ago

We're sorry to hear that you had a disappointing experience. Your feedback is appreciated, and we will strive to do better in the future.

Posted 1 year ago

“I ordered the free coin, advertised on the tv and in magazines. They took the money from me, but I haven't received the coin. They asked me to write a review on the coin and there service. When I told them I still hadn't received the coin, they said they would look into it. 3 weeks later I still have no coin and nothing from them to say what is happening.”

Helpful Report

Posted 7 years ago

We're truly sorry for any inconvenience caused. Your feedback is valuable to us, and we'll use it to make necessary changes for the better.

Posted 1 year ago

“Firstly I applied for the free coins they sometimes advertise on the TV. When it comes I have an invoice for £12.90. I ring them they say it's because it's come in a presentation pack that I didn't order so I write a cheque and am about to post it the next day when another coin turns up behind the door. I immediately get on the phone to them and they agree to send out a returns lable for me to send the other coin back and said for the inconvenience they would waver the price of the presentation pack and I'd just pay £2.50 delivery, so I paid over the phone and that was that.. Well today I've got a reminder to pay this £12.90 for the coin that's already been posted back, I'm currently on the phone to them and have been for the past 13 minutes.. It sounds like I'm in for a long wait! Fuming Never buying anything off them again”

Helpful Report

Posted 7 years ago

We apologize for any inconvenience you may have encountered. Your feedback will help us identify areas that require improvement.

Posted 1 year ago

“Poor service. Long waits on the phone.”

Helpful Report

Posted 8 years ago

We're sorry for any dissatisfaction you experienced during your interaction with us. Rest assured, we take your feedback seriously and will address it promptly.

Posted 1 year ago

“Appalling customer service, emails take an age to be responded to, once they have your money they just don't bother with you-an absolute disgrace!”

Helpful Report

Posted 8 years ago

We apologize for any frustrations or inconveniences caused. Feedback like yours allows us to identify areas for improvement and enhance our services.

Posted 1 year ago

“The London Mint Office has repeatedly failed to fulfil its promises on an order for my young son who is interested in collecting coins. Despite repeated promises over a period of 2 years they have continued to mislead, stall and offer lame excuses as to their inadequacies. Meanwhile they continue to try and get me to buy more from them! As other reviewers beforehand I am absolutely disgusted with their sales tactics and ethical shortcomings. This company has left two young boys very disappointed.”

Helpful Report

Posted 8 years ago

We regret that we didn't meet your expectations. Your feedback will assist us in making necessary adjustments to provide better service in the future.

Posted 1 year ago

“I purchased some coins, from the London mint office they then proceeded to said me coins which i hadn't ordered, i returned them all and asked not to be sent anymore. They still carried on sending them, and i phoned to tell them to stop sending them, now are still claiming i owe them £337.00 id just like to know how many other customers have had similar problems. please could you put it on this website and we can read and but it on social media how many it has happened to. I know it has happened to a lot of my friends and i would like it to stop. please help and complain now.”

Helpful Report

Posted 8 years ago

We apologize for any negative experience you had with us. Your feedback is taken seriously, and we're committed to improving based on it.

Posted 1 year ago

“trying to put late payment charges on top off my bill for not being behind and agreeing on the phone about payment and then going against there word and wanting the payments earlier. hence the so called charges. STAY WELL AWAY”

Helpful Report

Posted 8 years ago

We're sorry for any inconvenience you faced. Your feedback will help us refine our processes and provide a more positive experience for our customers.

Posted 1 year ago

“Former employee Constant verbal threats of job loss at team meetings by senior management Squeeze every penny from the customer Unpredictable changes to hours of work especially at weekends Forced to work every Saturday under threats Minimum wage at all times and unverifiable commission High throughput of staff”

Helpful Report

Posted 9 years ago

We're truly sorry if our service did not meet your expectations. Please know that your feedback is important to us, and we're working to address the issues you've raised.

Posted 1 year ago

“They failed to supply a limited edition coin to me. They claimed there was a "high demand"told me to wait. I waited several months, still nothing. I could not claim a refund because the 180 day paypal refund limit had expired . They ignored my emails. The site operates like a bot software. There is no human interaction. Avoid them. They are not The Royal Mint.”

Helpful Report

Posted 9 years ago

We apologize for any lapses in our service. Your feedback is important to us, and we'll use it to prevent similar issues from occurring again.

Posted 1 year ago

“Customer service is an absolute disgrace and non existant another legitimate scam”

Helpful Report

Posted 9 years ago

We're truly sorry if our service did not meet your expectations. Please know that your feedback is important to us, and we're working to address the issues you've raised.

Posted 1 year ago

The London Mint Office is rated 3.5 based on 424 reviews