Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The London Mint Office Reviews

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read The London Mint Office Reviews

Write Your review

Tell us how The London Mint Office made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The London Mint Office 1 star review on 25th June 2023

The London Mint Office 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole team helped me with my first orders,as suffer from anxiety and Jody,Rhos,Anthony,Richard and Nadine were fantastic they really looked after me as I kept getting stressed and would phone again and again they were great didn't moan at me for ringing also everything was good and not there fault I was just stressed out lovely coins aswell and carefully packed delivered on the right day I made a mistake and the whole team looked after me and the coins are flawless and the shield back Victorian coins were in a reasonable condition but they were used many years ago and the coins are in special capsules and beautiful boxes and the brand new proof coins are in proof condition and very low mintage aswell I also found the price is reasonable especially when you get to pay for it in installments which h makes it easier and the whole team are very helpful indeed and polite I'm very pleased with my coins and if you want to they will help you to build a interesting coins I am glad that Jody took the time to explain how rare the coin is into the dragon's lair I got one and I'm glad I did Rhos was great to they have given me very reasonable installments and made me feel better Nadine sorted out the different payment plan that helped me alot the whole team were fantastic and so were the coins,so thanks and I will definitely be getting more coins in the future 10 of 10 fantastic service and good at helping people if you need them to help”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you for your 5 star rating of The London Mint Office! We're delighted to know that our whole team was helpful and understanding during your experience with us. Your kind words of appreciation and understanding are much appreciated. We are happy to hear that you were pleased with your coins and happy with the installments. We will do our best to continue providing excellent service as you continue to build your coin collection. We look forward to continuing to serve you in the future. Thank you again for your kind review! "

Posted 5 months ago

“Good service when I order thank you all”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you so much for your 5 star rating, Christopher! We really appreciate your positive feedback. It's wonderful to hear that you had a good experience with us when ordering. Thank you again for your kind words!

Posted 5 months ago

“This company should be ashamed of themselves. Sent out coins to elderly farther inlaw which were not requested. Sent them back and now they are hounding him for a payment of £17:45 which he does not owe. We have provided proof of postage twice but this has been ignored and now they have sent a collection agency after him, pathetic.”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you so much, William, for sharing your experience with The London Mint Office. We are so sorry to hear this and regret that you have had to go through such a frustrating situation. . We are really disappointed to see this and would like to make things right. Could you please tell us how we could better resolve this issue? Your feedback and help would be greatly appreciated.

Posted 5 months ago

“Only just joined so far the coins are off great quality with certificate and u also get 14 days to decide if you want to keep it. The ways to pay are easy enough and you can pay by direct debit to save on postage costs , I say alot of the negative posts are abit harsh as there terms and conditions are in black and white so you cant go wrong really but I'm happy anyway .”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you Jamie for your 5-star rating of The London Mint Office! I'm so pleased to hear you're pleased with your purchases and appreciate that you noted our terms and conditions. We strive to provide the best customer experience and we value your feedback!

Posted 5 months ago

“FREE COIN ????? I havnt paid my bill ???????? SCAM STOP RINGING ME . Bad reviews coming up..... LEAVE ME ALONE”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you so much for taking the time to provide us with your feedback about The London Mint Office. We are sorry to hear about your experiences and regret that it has left a negative impression on you. We understand that this is certainly not the experience you should have had and we apologize for the level of service you received. We take all feedback seriously and we would be grateful if you could please let us know the issue with the free coin and how we have billed you without your consent. In doing so, this will allow us to investigate and prevent similar cases occurring in the future. Thank you again for your feedback and we sincerely apologize for the negative experiences you have had. We are always striving to do better and your feedback is essential and appreciated.

Posted 5 months ago

“The coins have absolutely no value. They are not minted by the Royal Mint. Spent aproximately £10k over the years on these coins only to have them valuated by several specialists and be told they are not worth even £1K. SCAM.”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you for taking the time to leave us this feedback and we apologize that you have had an unsatisfactory experience from The London Mint Office. We understand your frustration and would be happy to talk to you to discuss how we can make things better. Please feel free to reach out to our customer service team at any time.

Posted 5 months ago

“Agggghhhhhh STOP, Just STOP This is utter harassment and theft. I don't want or like your products and I have not knowingly signed up for anything despite your repeated claims. Your customer services are naff. Your prices are too much for the tat you attempt to pass off to unwilling customers. Just leave us alone. I owe you nothing. You deserve nothing. And i really don't believe a real customer would leave any of those positive reviews once they have been near this crooked business.”

Posted 4 years ago

Read The London Mint Office Reviews

Thank you for sharing your feedback with us. We apologize for any agitation or frustration that you have experienced with The London Mint Office. We take pride in providing excellent customer service and we want to make sure all of our customers are happy. We appreciate you taking the time to let us know about this issue. Would you be willing to provide more details about your experience? We understand that it's upsetting when companies don't live up to their promises, and we want to make sure that we do everything possible to improve our services. We would be grateful for any further feedback you can provide us with in order to make things better. Your honest feedback and insights will give us an opportunity to diagnose the issues and take any necessary corrective action. Once again, thank you for your frank appraisal of The London Mint Office.

Posted 5 months ago

“Yes, yes, yes, yes, yes. I love this company. They have made my day, week, month and year, all in rolled into one. If this was a woman, i would give it one. Oh I have. Well if you want good products, this appears to be the eqivalent to a trip down to the docks and been left with a bitter aftertaste and itch that just wont shift. Best get the meds out and treat this out as a lesson learned and not to be repeated experience. You've read the reviews so don't be fooled by the less than credible "positive" reviews. Visit the right side of town, do your homework and be safe out there. We all love a good deal but really only when it is worth it. Here you get mutton dressed up as lamb. spend a little more and use a reputable source. Good luck and don't give this one anything and learn from my regrettable mistake. If the company does read this, stop fooling yourselves. Sit back and make the improvements that really will bring new customers in and importantly give you real repeat business forvexisting customers. Your choice but I would recommend you wake up and smell how sweet the coffee really can be. Your staff will appreciate it and believe in a business that they can be proud off. Or you can mouth off that this customer is talking rubbish. Your choice at the end of the day. Love to all”

Posted 5 years ago

Read The London Mint Office Reviews

Hi Gary, We understand your frustration and apologize for any inconvenience caused. Your feedback will help us address the issues you've raised.

Posted 5 months ago

“I’ve had two deliveries of coins, both are excellent, the first coin I ordered took a bit longer to get here, but London mint kept me fully informed, the second arrived when they said it would. Fantastic service and will definitely recommend and order again in the future.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you for your kind words Christine! We are delighted to hear that your two deliveries of coins were excellent and that our customer service was up to your high standards. Your 5-star rating is incredibly important to us and we thank you for your continued custom.

Posted 5 months ago

“Polite and well written emails”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for providing such a positive review of The London Mint Office. We really appreciate your 4 star rating and are delighted to know that everything went smoothly. We strive to provide the best services to our customers, and your feedback helps us improve our services. Thank you again for your kind words.

Posted 5 months ago

“Received a very satisfactory service from the London mint office, the quality of goods is superb and the delivery process is quick, returns procedure is simple and easy to use, I enjoy collecting with the London mint office they offer a range of collectables with easy to manage payment plans, the items they have are of high quality and are affordable, I've had a few items and have been pleased with the order, also their customer service is very good and sufficient.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you for the awesome 5-star rating, Darren! We're so pleased to hear that you've had such a wonderful experience with The London Mint Office. Your kind words about our goods, delivery process, easy-to-manage payment plans, customer service and our returns procedure are much appreciated. We look forward to continuing to provide you with an excellent service into the future.

Posted 5 months ago

“Total shambles received an invoice tried to pay it by telephoning after several attempts all I got is ringing then music then ringing then music and so it went on eventually a recorded message asking to leave my number which I did never got a call back after more communication by e mail they came up with a number that is 4 years old and that is despite updating my number certainly will not be buying from them again”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you for taking the time to share your experience with us. We apologize for the issue you faced with The London Mint Office. It sounds like you had challenges trying to contact us by telephone and that the email response had an old number associated with it. We certainly welcome any feedback as to how we can better serve our customers and make their experience with us more satisfactory. Please let us know how we can make things better for you and resolve any issues you may have had.

Posted 5 months ago

“Very good polite good service no complaints there rather have emails than phone calls when got new coins and I’m not in the big money league so can’t afford expensive coins like most collectors”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for your 5 star rating of The London Mint Office! We are glad that you had a pleasant experience with us and appreciated our polite and good service. We are happy to hear that you prefer emails rather than phone calls when getting new coins.

Posted 5 months ago

“Can’t fault the service I received from the London Mint. Speedy delivery of a quality coin. What more can you ask for.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for your 5 star rating of The London Mint Office! We are so glad that you were pleased with the speedy delivery of a quality coin. It's reviews like yours that make us strive for even better service! We thank you for your continued trust in us and we look forward to the opportunity of assisting you in the future.

Posted 5 months ago

“I'm doing both the "In Flanders Field" and WW1 Posters Ingot collections. Thus far everything has been exemplary. The coins look stunning and come with a fantastic display card, and the Ingots are absolutely stunning again with a fantastic display card! Delivery has been fast and I even get a complimentary phone call the following day after receipt to make sure I did receive them and that I am happy with them. Even setting up the direct debit was a pleasant experience with a very friendly and helpful member on the other end! These items are well worth the effort to collect. Lets remember those who fought for our freedom all those years ago!!”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for your 5-star rating for The London Mint Office! It is fantastic to hear that you are collecting our "In Flanders Field" and WW1 Posters Ingot Collections and that your experience with us has been exemplary. We appreciate your feedback and are glad to hear that the coins and Ingots come with fantastic display cards and that the delivery was fast. Also, we are glad that you found the direct debit set up process to be pleasant due to the friendly and helpful member. It is also wonderful to remember those who fought for our freedom all those years ago!

Posted 5 months ago

“I love the coin I received and hope to collect more. The service was good efficient and arrived safely.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for the five-star rating of The London Mint Office! We are thrilled you are happy with the coin that you received and are equally excited to hear that you are looking to collect more. We are proud of our excellent service and our key priority is to ensure that your purchase arrives to you efficiently and safely. Thank you for your continued support!

Posted 5 months ago

“Everything came on time and was well packaged”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much Mark for your 5-star rating of The London Mint Office! I'm so glad that everything came on time and was well packaged. Your kind words mean the world to us!

Posted 5 months ago

“Very helpful and great service”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for your 5 star rating of The London Mint Office, Margaret. We are delighted to hear that you found our service very helpful and great!

Posted 5 months ago

“Good service, fast delivery. No problems.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for your 5 star rating of The London Mint Office! We appreciate your feedback and are glad to hear that you had a good experience with our service and fast delivery. Thank you for your support!

Posted 5 months ago

“Great quality; excellent customer service; competitive prices; delivered on time. Good variety of mementos.”

Posted 5 years ago

Read The London Mint Office Reviews

Thank you so much for the 5-star rating! We are delighted to hear that you had a positive experience with The London Mint Office, from the quality of our products to the great customer service and competitive prices. We also appreciate your feedback regarding the variety of mementos we offer. We strive to provide the best possible service to all our valued customers. Thank you for your patronage!

Posted 5 months ago

«
1
2
...
3
4
5
6
7
»

The London Mint Office is rated 3.5 based on 418 reviews