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Green Sheep Group Reviews

4.7 Rating 1,353 Reviews
94 %
of reviewers recommend Green Sheep Group
4.7
Based on 1,353 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email
Read Green Sheep Group Reviews

About Green Sheep Group:

The Best in Baby Bedtimes, Naturally

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Great service and delivery. Would definitely use again .
Helpful Report
Posted 9 years ago
Service and products excellent as always.
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Posted 9 years ago
Super quick delivery and the sheets are so soft and such good quality. Looking forward to laying our little one in their cot!
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Posted 9 years ago
I bought two of these mattresses for a well-known children's manufacturers bunk bed. I agonised over spending an extra £200 on the pair, over the top-of-the-range pocket sprung/foam mattresses from the same company who manufactured the bunk. I really wanted to have a 5 star product. Unfortunately the beds are so firm and heavy it is proving a real mission to change the sheets. Also, the mattresses have no side 'give' and are SUCH a tight fit into the bunk frame than I have to squash it in and scrape my knuckles in the process. I wish there were perhaps a centimeter gap between the mattress and frame. The mattresses could also do with having handles on the sides to help manoeuvre around. The firmness is fine for an adult but I wonder whether it is too firm for a child's weight. They were advertised as medium-firm, and that they are certainly not. The tag on the mattress also says one should regularly turn the mattress, but as these have latex on top of coir, surely when turned the mattress will feel even more firm? Lastly, the company do not manufacture a 90x200cm protector and I was assured by email that the fit of a 90x190cm protector would be adequate...the elastic is so thick that it 'bows' the mattresses upwards. Sadly, my understanding is that the mattresses cannot be returned if not defective so we will have to get used to them, but I do dread every linen change. I wish I had gone for the bunk bed manufacturer's own mattresses, even though I would have had to compromise on my desire for an all-natural mattress. Such a shame.
Helpful Report
Posted 9 years ago
Hi Amanda, Thank you for your feedback and I am very sorry that you feel that the mattresses are too heavy when changing the beds. As per our earlier conversation, our mattresses are manufactured with only natural materials and the level of firmness is recommended for your growing Little One. With regard to the difficulties changing the bed and manoeuvring the mattress, I have passed on your suggestion of handles on the side of the mattress. We recommend that the firmness and the fit is tried whilst the mattress is still in the packaging, and should you find that either are unsatisfactory, the mattress can be returned. We do recommend that you turn the mattress, but rather than in the traditional way, you would turn it from top to toe. I am sorry that you were frustrated by the mattress protector - hopefully my suggestion of removing the elastic from the corner of your mattress will stop the mattress bowing. As standard the elastic is added to the protector should you wish to use it. We are so grateful for feedback we receive from our customers and all of the comments and suggestions in your message have been passed on to the relevant departments. If you would like to discuss this further, please do contact me on 0800 028 1433. Kind regards, Emma Alexander Customer Service Manager
Posted 9 years ago
The staff were very informative and helpful. The products are of good quality and I feel happy to know my newborn will be sleeping on such good quality. Very happy with the service overall.
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Posted 9 years ago
Easy online service
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Posted 9 years ago
Our new snuz pod lets us keep our little baby close to us during the day and during the night
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Posted 9 years ago
Lovely natural products and very quick delivery
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Posted 9 years ago
Super fast delivery and the pram sheets and mattress protector I bought are both amazing quality, lovely colour and perfect for the cot or pram. Definitely will be getting other items from the shop.
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Posted 9 years ago
What a lovely product. Looks so comfy, sure my little one will sleep soundly once they arrive. Delivery seamless and much faster than expected. Thanks!
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Posted 9 years ago
Snuzpod 2 delivered on time and as described - with clear instructions for assembly. The ability to track the progress of my order on the day was also very handy.
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Posted 9 years ago
Very prompt delivery and the products look lovely.
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Posted 9 years ago
The crib has arrived with some damage to the base part of the unit - trying to get through to customer service to discuss
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Posted 9 years ago
Hi Anna, thank you for your message and I am so sorry that there has been damage caused to the base. Our Customer Service Team are available from 9am tomorrow morning and one of my team will contact you to resolve this for you as quickly as possible. Kind regards, Emma Alexander Customer Service Manager
Posted 9 years ago
Very nice products, quick delivery and good service
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Posted 9 years ago
Nice products
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Posted 9 years ago
The quality and breadth of organic product range !!! Loved!
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Posted 9 years ago
very fast delivery , no delivery charges, amazing quality products! ;)
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Posted 9 years ago
Excellent service, very prompt delivery.
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Posted 9 years ago
Fast delivery, Great product, very happy with the quality of service. The Snuzpod is great I really like that the bassinet comes off and makes napping around the house much easier.
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Posted 9 years ago
I ordered white single bed sheets. States on the packaging white however they are clearly cream and don't match my other white bedding.
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Posted 9 years ago
Hi Lucy, thank you for taking the time to send us your feedback. As stated on our website, the sheets are Eco-White and made from Oeko-Tex certified organic cotton. They cannot be a brilliant white as there are no bleaches used in the manufacturing process. I will ask one of my Customer Service Team to contact you should you wish to return the sheets. Once again, thank you for your feedback. Kind regards, Emma Alexander Customer Service Manager
Posted 9 years ago
Green Sheep Group is rated 4.7 based on 1,353 reviews