The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time we'd used the club following a house move and running out because the tank gauge wasn't working. Price was great and unbeatable - only downside was the long delivery time. I'd hoped, because I'd noted 'Run Out' on the order that we might get our delivery earlier than the 8 days quoted. In the end it came in 7 days, which was a relief, but earlier would have been even better!”

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“Heating oil club informed me of late delivery which was good and thank you”

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“Very happy especially as the additive will now be automatically added to the oil as Butler Fuels who deliver assure me with each order as I use it for my Aga and both will be charged for with one payment.”

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“Prices are reasonably good”

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“Good price, and good contact. It did however take nearly 2 weeks for the oil to be delivered.”

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Always a lot slower at Christmas/New Year - our apologies for that but thanks for the positivity otherwise!

“I think as long as you don't.run too low on your heating oil and order in good time then i will continue to use your service ,apart from being the cheapest going at the moment. Anyway will see what the future holds .”

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Thanks Charles, the future looks good - please do recommend us, it's by virtue of the numbers of members that we get stronger. Thank you, Mark.

“delivered over the Christmas period . early in the morning,”

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“First time: Very competitive. Swift delivery. Second time: Just competitive. 2.5 weeks delivery ..but OK. I am not bombarded via internet. I will continue to use.”

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“Excellent service”

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“competitive price”

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“Our oil arrived efficiently, with no hassle and at a competitive price.”

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“Good price, quick response to queries. You need a review section on what THOC could do better. Otherwise this is a biased, incomplete review process.”

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OK, we will take that on board - if you have any specifics, we'd love to hear from you and you can email us via our web site. Thanks for the positivity though, it's appreciated.

“Usually the price is the best you’ll find but communication is lacking. An email to give you a delivery date would give you 5 stars.”

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I'm glad that the prices are good, hopefully the service too. We do always send an email with a deliver by date on every order. If our members require more, we arrange a call on the day before - we can do that for you also if required. Thanks for a generally very positive review.

“Good efficient service. Only snag was the oil was delivered a week before given date. It was lucky I was in and able to unlock garage for driver, as tank is sited inside.”

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“very professional and easy to order. Good pricing. Efficient staff . Only not happy using Butler fuels company. We felt that the amount ordered is not being delivered feel as if we are being short changed. This has happened two times so far.”

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“Delivered earlier than I expected which was fine for me and presumably for the oil company. Excellent price compared with the competition.”

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“Delivery was faster than I was told and that was very welcome. Rather baffled by receiving an invoice for payment through post since I paid for my oil when I ordered it Seemed a waste of paper and and needless worry!”

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“Prompt service couldn't fault it .”

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“Good price, prompt service & helpful delivery man (we had asked for short-wheelbase tanker, but came with larger version which he managed to get close enough to deliver).”

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“Good rates. Timely and local delivery with updates from delivery driver.”

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The heating oil club is rated 4.8 based on 2,741 reviews