The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All straight forward.”

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“I use The heating oil club because generally your prices are the lowest.”

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“Have used the heating oil club for the last couple of years and found that they always had the best price compared to other local companies. Oil has always been delivered within the timescale quoted, and if they couldn't fit the whole order into the tank the difference was repaid quickly.”

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“The delivery driver was very good and he 'phoned when he was 1/2 hour away which enabled me to open our gate to allow access. Unfortunately the 'admin' staff had failed to contact me the day before delivery as I had requested!”

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“Prompt, efficient delivery”

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“Ordered on a Sat and oil was delivered the following Friday so very quick service. Never had a problem with them”

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“Good service, which would have been 5 Star if the supplier (Certas Energy) had included the delivery details written in my order request to The Heating Oil Club (THOC) to the delivery driver. It was not a major problem, but the delivery arrived without prior notification several days before the suggested delivery date at approximately 08.30 on a workday morning, partially blocking access within the small housing development we live in. This was not ideal as neighbours sought to head out to work, school and nursery run etc. This was soon sorted with some vehicle marhalling and the driver was very accommodating. He advised me that the biggest issue in his job is the lack of information he receives from his despatch about customer-specific instructions, he told me that Certas had recently surveyed their drivers, who all said the same thing. He then showed me the delivery instruction note he had received for my delivery, explaining that Certas has a small letter characters limit for the delivery details provided to the driver, the result of this being that about two-thirds of what I had written in my delivery instructions to THOC, were not included on the driver's delivery note. The Driver said this was the bane of his and his colleagues' jobs, which he clearly enjoyed doing, as he had been happily delivering oil in this area of Norfolk for over 25 years. Hence this is not a criticism of either THOC or Certas, just an observation that the delivery instructions written on an order to THOC should be repeated exactly on the delivery instructions provided to the delivery driver. This may require coordination between THOC and your Heating Oil suppliers in respect of letter character count. Sort that out and you will certainly provide a 5-Star service.”

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“1st time user and it was very good to buy this way. A little uncertain of delivery dates but thats normal in the industry.”

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“Easy to order online and at a very competitive price. Confirmation email stated oil delivery expected the following week although it was delivered only a few days later. That could be great for some but I would rather be at home when delivery made . An email day before delivery would be handy”

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“I am happy with the THOC website and ordering heating oil. Your prices remain competitive with other competitors. However, delivery is not always to the same standard. Having been given a delivery date, Certas did not arrive. No message to advise a no show. This wasted my time waiting in to ensure access etc was ok. Delivery was mid afternoon they next day. It must surely be possible to text or email customers to keep them informed if changing a delivery date whatever the circumstances. Also, why can’t the supplier notify customers on the day of delivery, or day before, if it will be a morning or afternoon delivery.”

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“you still have to shop around , but on average good value”

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“I was satisfied. The oil was delivered on the forecast date, but the standard delivery time was a little slow. The extra charges for accelerated delivery seem unnecessarily high.”

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“No fuss ordering. No fuss delivery. Competitive price.”

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“Good service”

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“Good price, delivered promptly.”

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“Good service arrives on time”

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“Good price. Easy order from website. Delivery done without having to attend. No problems. 2 weeks between order and delivery.”

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“The HOC seems to have the best prices for my area (Cumbria) and their customer service communication is very good. However, I ran out of oil and asked for some help speeding up delivery and this just didn't happen. My fault I suppose for running out (actually Covid's) but better not to imply on the website that help is available in such circumstances, competitors will do express deliveries for an extra fee and I will have to order there if there is a next time.”

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“Prompt delivery, but Driver didn’t contact us in advance, as was formally requested.”

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“Best price I could get locally. Communication with heating club good however delivery driver not so. We watched him drive past twice then no more. Contacted company and delivery rescheduled for next day. Driver arrived and delivered order no problem. Will definitely use again.”

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The heating oil club is rated 4.8 based on 2,741 reviews