The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 9,833 Reviews

97 %

of reviewers recommend The Golf Shop Online

4.9

Based on 9,833 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 14th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and fast delivery”

Helpful Report

Posted 3 months ago

Hi Ben, thank you for your review. We're pleased to hear you were happy with the products and the fast delivery. We hope to see you again at TGSO.

Posted 2 months ago

“Product as described, very quick delivery. Excellent service/process”

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Posted 3 months ago

Hi Rona, thank you for your review. We're pleased to hear the product was as described, delivery was very quick, and that you were happy with the service received. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 months ago

“This is the third email I’ve had asking me how the service was. But I haven’t received any goods yet!!”

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Posted 3 months ago

Hi Steven, Sorry for the confusion and any inconvenience this caused. I appreciate your frustration, especially when you’re receiving service emails before your order has arrived. There has been an issue with the initial delivery, and your golf balls are currently being returned to us. Once they arrive, we’ll inspect them and send them back to you, so you should receive them by tomorrow. We’ve also been emailing you to keep you updated as the situation developed, and I hope that has helped keep you informed while we work to resolve it. Thanks for your patience, and we’ll make sure this is put right as quickly as possible. Kind Regards Julia The Golf Shop Online

Posted 2 months ago

“Good quality items, waterproof suit fitted well accurate sizing, I had to return the sweater as it was too small, (my fault for not checking size guide) so had an exchange, which was perfect, quick delivery. No hassle when exchanging, would recommend.”

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Posted 3 months ago

Hi Teresa, thank you for your review. We're pleased you were happy with the quality of the items, the fit of the waterproof suit, and the accurate sizing, and that the exchange was straightforward with quick delivery. Thank you for recommending us. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 months ago

“Parcel arrived on time”

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Posted 3 months ago

Hi Graham, thank you for your review. We're pleased to hear your parcel arrived on time. Thank you for choosing us, and we hope to see you again at TGSO!

Posted 2 months ago

“Ordered Sunderland waterproofs great price and customer service”

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Posted 3 months ago

Hi Rosalind, thank you for your feedback. We’re really pleased you were happy with the Sunderland waterproofs and that you found them at a good price. It’s also great to hear the service received met your expectations. We hope to see you again at TGSO.

Posted 2 months ago

“Good value items delivered promptly.”

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Posted 3 months ago

Hi Richard, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 2 months ago

“Quick efficient”

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Posted 3 months ago

Hi Derek, thank you for your feedback. We’re pleased you found the service quick and efficient. We hope to see you again at TGSO.

Posted 2 months ago

“Best prices online and great choice of equipment and clothing 👌”

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Posted 3 months ago

Hi Stewart, thank you for your feedback. We’re really pleased you were happy with the prices and the range of equipment and clothing available. We hope to see you again at TGSO.

Posted 2 months ago

“Fast, efficient service.”

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Posted 3 months ago

Hi, thank you for your feedback. We’re pleased you found the service fast and efficient. We hope to see you again at TGSO.

Posted 2 months ago

“Simple and straightforward good quality product and fast delivery.”

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Posted 3 months ago

Hi Jeffrey, thank you for your feedback. We’re pleased you found everything simple and straightforward, and that you were happy with the quality and fast delivery of your purchase. We hope to see you again at TGSO.

Posted 2 months ago

“Firstly, my score is in no way a reflection of the items I purchased. My score reflects the ridiculous time it took to actually receive my items. It took approximately 10 days to get the items in total and I was charged for the delivery. I ordered on the Friday of the masters and only received on Tuesday this week. I bought the items for last weekend and unfortunately couldn’t wear them as they were still at the DHL depot(somewhere)”

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Posted 3 months ago

Thanks for your feedback, and we’re really sorry to hear about your experience. While we did dispatch your order promptly, we understand how frustrating it must have been for the delivery to be delayed - especially when you needed the items for a specific occasion. Unfortunately, this delay occurred while the parcel was with DHL, which was outside of our direct control. That said, we absolutely want to help in situations like this. If you ever notice a delay or tracking issue in the future, please don’t hesitate to get in touch with us right away. We have direct contacts with our courier partners and can often step in to help resolve things more quickly. We truly appreciate your patience and are glad to hear you were happy with the items themselves.

Posted 3 months ago

“Excellent customer service, query handling and swift despatch. Highly recommened.”

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Posted 3 months ago

Hi Michele, thank you for your feedback. We’re really pleased you were happy with the customer service, how your query was handled, and the swift despatch. It’s great to hear you’d recommend us. We hope to see you again at TGSO.

Posted 3 months ago

“Easy to order from & delivery time excellent. Will use this company again & recommend”

Helpful Report

Posted 3 months ago

Hi Andy, thank you for your feedback. We’re really pleased you found it easy to order and that the delivery time met your expectations. It’s great to hear you’d use us again and recommend us. We hope to see you again at TGSO.

Posted 3 months ago

“Easy to navigate website. The prices of the 2 clubs I wanted was better than everywhere else i looked. The delivery was under 24hrs & they arrived very carefully wrapped & boxed. Absolutely delighted”

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Posted 3 months ago

Hi Tim, thank you for your feedback. We’re really pleased you found the website easy to use, the prices competitive, and that your clubs arrived quickly and well packaged. It’s great to hear you were delighted with your order. We hope to see you again at TGSO.

Posted 3 months ago

“Up to now good”

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Posted 3 months ago

Hi Martin, thank you for your feedback. We’re pleased to hear things have been good so far. We hope to see you again at TGSO.

Posted 3 months ago

“Item was as expected delivery was fast”

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Posted 3 months ago

Hi Andrew, thank you for your feedback. We’re pleased the item met your expectations and that delivery was fast. We hope to see you again at TGSO.

Posted 3 months ago

“Having been let down by one of their delivery companies, I received the best customer service and a new deliver was expedited so my items got here on time. A pleasure to communicate with and I will certainly be trusting them with future business.”

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Posted 3 months ago

Hi Simon, thank you for your feedback. We’re really sorry to hear about the issue with the delivery, but it’s good to know the team were able to step in, sort things quickly, and get your order to you on time. We’re also pleased you found the communication helpful and that you were happy with the service received overall. We appreciate your trust in us and hope to see you again at TGSO.

Posted 3 months ago

“Great range of gear available. Efficient dispatch and quality packaging. I really like the video reviews and advice available.”

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Posted 3 months ago

Hi, thank you for your feedback. We’re really pleased you enjoyed the range available and that everything was dispatched efficiently and arrived well packaged. It’s also great to hear the video reviews and advice were useful when choosing. We hope to see you again at TGSO.

Posted 3 months ago

“Happy with the shoes Good service”

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Posted 3 months ago

Hi Huw, thank you for your feedback. We’re pleased you’re happy with the shoes and the service received. We hope to see you again at TGSO.

Posted 3 months ago

The Golf Shop Online is rated 4.9 based on 9,833 reviews