“Good experience with delivery and really reliable. However, they left the billing address with the price in the same box that was going to the delivery address.
My address is on the billing address and I didn’t feel comfortable with someone I barely know having my address.
Regardless, minor mistake that. Great service! Would definitely recommend :)”
“Colour wrongly described, but acceptable. Inscription incorrect but remedied. Swift in delivery and making amends. Would use the Gift Experience again.”
“Gift was lovely when received. Took a week to arrive which was longer than expected. On the same day I also received someone else's gift. I had to contact the customer services department about this. They were excellent, got in touch right away and identified who the gift should have been sent to.”
“Great personalised products, which are reasonably priced. Even though postal deliveries can be challenging at the moment. I received my gifts within their delivery window. Very pleased with the quality.”
“I found ordering a straightforward process. My order was down to come in two deliveries. The first came almost by return but the second was delayed due to problems arising from the epidemic. the products themselves were as advertised and was pleased with them”
“I ordered a golden wedding gift for my sister and brother in law. Having received no email re it's dispatch, I contacted customer services. They responded very quickly and positively and the gift arrived intact, on time and was very well received. Couldn't ask for much more really.”
“The gift itself was first class, but the website requires modification. I originally made a request for a specific dated newspaper and went through the entire process on the site. However, I later received an apology stating that the specific newspaper was not available and an alternative was suggested. The alternative turned out to be excellent, but surely it should be possible to keep the site updated in order to advise customers at the point of purchase that the specific item is unavailable?”
“The item was lovely much better than expected. I was a bit worried that the quality would be poor but the cushions were much plumper and larger than expected with good quality material. Only slight concern was when I placed an order I did not get a confirmation email. That worried me slightly as I needed the item by a set date and had no way of looking up the order.”
“I ordered two gifts for my husband from our daughter; one for Father’s Day & the other for his birthday which is also in June. Despite the situation with the pandemic, both gifts were received in very good time & are both of a better quality than I anticipated. Good value for money. Very pleased.”
“Very positive experience despite a problem. - There was a problem with my personalisation (discoloured lettering) BUT it was responded to and replaced quickly!”
“I bought a pillow with a picture and writing on for my dad’s birthday. The website was super easy to use and I found it really easy to find what I wanted and put the text on I wanted too, this was done on a smart phone. I payed for the faster delivery and it took 6 days to come, which is understandable due to effects of covid. However when I contacted customer services they we’re really friendly and really quick to help me.”
“Was please with the customer services when I inquired about my purchase. The gift is good, the picture hasn't come through brilliant as would have liked though, but overall the experience was good.”
“I bought a small silver jewellery box with a shoe on top it should have had a lovely silk inside it as in the description had some material in it but it wasn’t enough or silky n made it look cheap and nasty... very disappointing won’t be shopping again”
