Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.85

“Good service and kept me informed regularly about delivery”

Posted 2 years ago

Dear Ian,Thank you for taking the time to rate The Flash Centre with 4 stars. We sincerely appreciate your feedback and support. We are thrilled to hear that you had a positive experience with our services. Our team works hard to provide excellent customer service, and we are delighted to know that you found our service to be good. If you have any additional feedback for us that would ensure you get a 5-star experience from TFC next time, please do let us know. We are always looking for ways to perfect our customer service! Your satisfaction is our priority, and we value your business. Thank you again for your kind words and for choosing The Flash Centre. Best regards, Mike

Posted 2 years ago

“Item received in fairly good time and of good quality.”

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Posted 2 years ago

Dear David, Thank you so much for taking the time to give us a 4-star rating for The Flash Centre! We truly appreciate your support and feedback. We are delighted to hear that you received your item in fairly good time and that it met your expectations in terms of quality. That being said, if you have any additional feedback for us that would ensure you get a 5-star experience from TFC next time, please do let us know. We are always looking for ways to perfect our customer service! Should you have any further questions or require assistance, please don't hesitate to reach out to us. We value your satisfaction and are committed to providing you with the best service possible. Best regards, Mike

Posted 2 years ago

“I've still not received my purchase Update, the issues with delivery was all to do with UPS, i don't know how UPS is still in business i've had issues with them with delivering from other suppliers, they say your item is out for delivery so you wait in all day, nobody calls you, and then you get a message to say you weren't home so we've taken it to a local pick-up area. When they didn't even attempt to deliver it. Jason from the flash centre was amazing at helping me to get UPS to deliver it to me, great customer service. I'm upping my rating from 1 star to a 4 star (its not a 5 star as i wish TFC would drop UPS as they're courier).”

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Posted 2 years ago

Dear Mr,Thank you so much for your 4-star rating of The Flash Centre! We appreciate your feedback and are delighted to hear that Jason from our team provided amazing customer service in assisting you with the UPS delivery issues. We apologise for any inconvenience caused by UPS and understand your frustration. Your feedback is valuable to us, and we will take it into consideration when evaluating our courier options. Once again, thank you for your support and for choosing The Flash Centre. We hope to serve you better in the future and look forward to exceeding your expectations. Kind regards, The Flash Centre

Posted 2 years ago

“The order was satisfied in two deliveries. The first delivery was for 8 of 10 of a single product. I was told to expect 8 items but I received no information about the other 2 until I emailed to enquire, about a week after my order. Surprise, surprise! I received an email to say that the remaining 2 were being despatched. Please improve your standards of communication with your customers.”

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Posted 2 years ago

Thank you, Peter, for your 4-star rating of The Flash Centre. We appreciate your feedback. We apologise for any confusion caused regarding the delivery of your order. We understand the importance of effective communication and will take your feedback into account to improve our standards. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future. Thank you for choosing The Flash Centre.

Posted 2 years ago

“After an initial delay due to an order processing error. Parts were delivered in good time and well packed.”

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Posted 2 years ago

“Revising my 1-star review to 4 stars because the issue was with emails going into my Spam not with The Flash Centre customer service - Sorry about that. 4 stars instead of 5 because the item description could be clearer on having to claim the extra item via the manufactures website - I was under the impression I was receiving it at the same time and it has caused issues with a job I'm on. But I'm happy with TFC and recommend them. Cheers”

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Posted 2 years ago

Hi Richard, thank you for your feedback, and glad we got the issue of our emails going into your spam fixed! :-) You make a valid point about the item description on the website. In this case, the free gift with your Calibrite ColorChecker Passport DUO is claimed directly from Calibrite and does not arrive in the box. We will review the product listing today and see what improvements we can make so it's as clear as possible for all our customers. Thanks for your feedback, it is invaluable to perfecting our service. Have a great day, Mike

Posted 2 years ago

“Good & quick service.”

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Posted 2 years ago

Thank you, Christopher, for your positive review. We appreciate your feedback and are happy to hear you are pleased with our service! As we're always looking to perfect our service, if you have the time, we'd love to hear how we could have given you a 5-star experience. If you have any additional feedback we'd love to hear it. Thanks again, and looking forward to serving you again soon.

Posted 2 years ago

“TFC was fast to dispatch the order. The customer support team was quick to resolve an issue with an item I ordered, dispatching a missing element quickly.”

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Posted 2 years ago

Thanks Liam for your 4 star rating! We're glad you had a fast dispatch time and that our customer support team was quick to resolve your issue. We value your support and are very grateful for your loyalty. Thank you!

Posted 2 years ago

“The product I purchased, Lastolite Ezybox Micro, was adequately packaged, but their delivery courier, UPS, is pants. Okay, albeit was a Standard Delivery, free, but UPS taking 5 days with no updates, till the actual delivery date. I will not be buying from any dealer that uses UPS !! It's DPD all the way for me or not at all. All said and done, The Flash Centre buy proved the cheapest in the UK, but that was only because of a Promo Code applied.”

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Posted 3 years ago

“Service good but it would be better if there were several delivery charges since for a small item-a card reader- the charge was much too high but luckily was offset by the saving in the sale price. Otherwise would not have bought from Flash Centre.”

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Posted 3 years ago

“Great prices, service and products as always from TFC, wish they'd open branch nearer me. Let down by the courier: Flash Centre great, UPS less so!”

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Posted 3 years ago

“they split the shipment which wasn't an issue this time… BUT its better to have one delivery as it allows me to manage my time better. Quick phone call would have saved you the second delivery charge.”

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Posted 3 years ago

Hi Robbie, Unfortunately, your order was split because not all of the items were available in the same location, so some came from our Leeds branch and some came from our main warehouse. Sending them separately, directly to you, means you get them faster and of course, the charge to you is the same either way. We're looking at ways of keeping customers better informed when a delivery might come in two parts like this and your feedback is very useful to us. Thanks - Alex

Posted 3 years ago

“Love the guys there they alway do their best. I would have given the 5 stars but they failed to let me know that the one order was two deliveries so I thought they hadn’t packed the missing item other than that all good”

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Posted 3 years ago

Hi Mike, thanks so much for the positive review and for the additional feedback which we will certainly use to improve our service. In theory, you are supposed to receive an automated email for each part of a delivery which would include the tracking number for each parcel. We will have a look into this to see why perhaps you did not get this, or if there is anything we can do to improve the timing or contents of these emails to ensure you get all the information you need as clearly as possible. Thanks again, and look forward to welcoming you back to TFC in future.

Posted 3 years ago

“The staff, in particular Julian, kept me up to speed with progress on my order. Great job!”

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Posted 5 years ago

Hi Luke, thanks for leaving us a positive review and very happy to hear you are pleased with your purchase. Can we ask, what could we have done to have provided you a 5-star service on this occasion? Whilst we always strive to offer the best service, there is always something to improve on, so if you have the time to give us additional feedback we'd love to hear it. Please email us on websales@theflashcentre.com so we can be sure to give you an even better service next time!

Posted 5 years ago

“Over the moon with my used canon 1oo to 400 lens”

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Posted 5 years ago

Hi Maurice, thanks for leaving us a positive review and very happy to hear you are happy with our purchase. Can we ask, what could we have done to have provided you a 5-star service on this occasion? Whilst we always strive to offer the best service, there is always something to improve on, so if you have the time to give us additional feedback we'd love to hear it. Please email us on websales@theflashcentre.com so we can be sure to give you an even better service next time!

Posted 5 years ago

“you need to review your packing policy I received a padded case in a cardboard box twice its size padded out with Plastic Bubble strips not very environmental aware ! Kids love jumping on them”

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Posted 5 years ago

Hi Philip, thanks for the positive review and constructive feedback. We'll send this over to the warehouse / packing team who'll be able to cross reference with your order. General info on our packaging policy: We do re-use as much packaging as we can from our incoming deliveries to help offset the impact to the environment of the packaging we do buy in. What this means is that whilst our goods aren't always delivered in custom size boxes and with uniform internal padding, we can at least get a second or third use out of much of the packaging we receivie from other suppliers. Anything that comes in that we cannot re-use (damaged, very messy etc), is recycled, and all packaging materials we buy in is recyclable (although this may not always be the case with the packaging we re-use). All that being said, if there's something we can be doing better, we will always look to do it, so we will make sure your review gets to the packer of your order for consideration. Thanks again, and hope to see you again soon. TFC Management

Posted 5 years ago

“I purchased an item which 24 hours later was reduced by 20%. When I contacted you to ask for an explanation you ignored me. Consequently it will be the last time I buy from you. * UPDATE I was contacted by Flash Centre & given a credit note for the discount. I'm happy with this - thank you.”

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Posted 5 years ago

Hi David, thanks so much for the updated review. Apologies it took us longer than normal to respond to your initial query, rest assured it was not intentional and not up to our usual high standards. Happy to hear we could sort things out for you in the end. Look forward to hopefully hearing from you again soon. We'll make sure to win that five star review next time ;-) All the very best. TFC Management

Posted 5 years ago

“Thanks”

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Posted 5 years ago

Hi, thank you so much for the positive review. The question on our lips, what could we have done to improve the service and win over that fifth star? :-) If you can spare the time we would welcome any further feedback to websales@theflashcentre.com to help improve our customer experience. If you don't have the time, no worries, thanks for the positive review and for your custom. We hope to see you again soon!

Posted 5 years ago

“I would like to know why I wasted half an hour of my time arguing with one of your sales representatives about Highland postage, when apparently you don't charge to mainland anyway? (spending over £150) he was adamant u had to cover the postage which was going to be around £19,but upon checking out (tfc were the only company who had what I needed in stock) It became apparent from your selections for postage that I would not incur any extra charge. Speedy service otherwise but please train staff on this!!”

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Posted 5 years ago

Hi Bethan, thanks so much for your positive review and for your constructive feedback. We will certainly use this as a means to improve our service for future customers. Apologies for the confusion with the information given, we did used to charge an additional highlands charge (passing on the extra the couriers charged to us) but did ultimatley decide to scrap it so that our highlands customers did not have to pay extra. The member of staff you had spoken to had been communicating the old system accidentally. The good news is that any future highlands orders over £150 we be free delivery, just like the rest of mainland UK! We hope you are enjoying your purchase. :-) Team TFC

Posted 5 years ago

“All good, very quick delivery, well packaged and the only company which stocked this part in the UK.”

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Posted 5 years ago

Hi, thank you so much for the positive review. The question on our lips, what could we have done to improve the service and win over that fifth star? :-) If you can spare the time we would welcome any further feedback to websales@theflashcentre.com to help improve our customer experience. If you don't have the time, no worries, thanks for the positive review and for your custom. We hope to see you again soon!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

The Flash Centre Reviews