The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,501 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 27th October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No reply at all from one of the products that got a bug in it.”

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Posted 2 years ago

Good morning We have checked our in box, customerteam@thefishsociety.co.uk but cannot see any correspondence from you regarding this. Please resend so we may have an opportunity to make amends. We look forward to hearing from you. Kind regards The Fish Society

Posted 2 years ago

“Super efficient service top quality fish”

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Posted 2 years ago

“fish you cannot buy anywhere else to this standard”

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Posted 2 years ago

“The Fish Society delivers delicious fish to our door, always in excellent condition. Whether fresh or frozen, white fish, oily fish or shellfish, we have so far only been delighted.”

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Posted 2 years ago

“The order did not arrive , very inconvenient.Customer service team were help and friendly. But need to get a reliable courier especially as they are handling perishable goods”

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Posted 2 years ago

Good morning We're sorry that, on this occasion, the delivery failed and for reasons beyond our control. We issued a full refund and apologise for the inconvenience caused. Kind regards The Fish Society

Posted 2 years ago

“Excellent quality, well-priced and delivered on time.”

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Posted 2 years ago

“Great service, great products, great choice. Just...Great!”

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Posted 2 years ago

“Whilst the products of almost all sorts are invariably good, and delivery punctual, the defrost element is a problem, as there is a refreeze / frost damage issue. Despite the company's safety reassurance, which I accept, it is no substitute for the product arriving fully frozen. This is especially galling as the cost of delivery is one of the barriers to our buying more often. The alternative, of buying in bulk, to avoid the charge, lends oneself to receiving an even larger quantity of soggy packets. I appreciate the ecological endeavours to use recycleable material, but, like everything, there is a down side. It does not work as well as the old polystyrene boxes, which we used to return.”

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Posted 2 years ago

“The delivery was good and the items were still frozen”

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Posted 2 years ago

“Very happy with the items I bought great flavour will buy again.”

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Posted 2 years ago

“Not this time they didnt”

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Posted 2 years ago

“Lesley and I ordered a pair, aren’t they great! I always forget the impact and richness of that first smoky bite. The other advantage, is they are so stand alone fantastic, all that’s needed is lemon, black pepper butter and bread for a rounded feast.”

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Posted 2 years ago

“Excellent fresh fish.”

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Posted 2 years ago

“Quality of fish good although recently out of stocks has been disappointing. Delivery very quick and packaged well”

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Posted 2 years ago

“Still have to taste the food…… But the experience has been sensational Just brilliant”

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Posted 2 years ago

“Disappointed this time Contacted customerservice by email but no response”

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Posted 2 years ago

Good afternoon Thank you for your time on the phone today. Unfortunately your email went to the wrong email address but hopefully we have now made amends for the disappointing scallops. Kind regards The Fish Society

Posted 2 years ago

“Unfortunately the products arrived fully defrosted! This was very disappointing as until this order received on Tuesday 23rd July all previous orders had been received in perfect condition and were all five star rated .”

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Posted 2 years ago

“The order was delivered on time - this is not a public review - the packaging was good.”

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Posted 2 years ago

“We have previously ordered from the Fish Society but on this occasion it would be a 'zero star' review if possibly. The shellfish was with the courier for well in excess of 30 hours based on their tracker and in hot conditions. Tried to cancel order due to lateness prior to delivery but FS did not agree. Eventually delivered and sent back to FS via courier (ie rejected). Contacted FS but would not provide fresh delivery or refund the value of the order. Complained to customer services 12 days ago and no response. Not great customer service.”

Helpful Report

Posted 2 years ago

Good afternoon Manuel As we explained in our previous email correspondence, we asked you to accept the delivery and take a look at the contents as per our Ts & Cs. There was every chance the fish would have been perfectly OK especially as your order was delivered on your chosen delivery date albeit later in the day. You refused the delivery without opening the box. Had the contents not been cold to the touch we would have been more than happy to refund or send a replacement. We're sorry that on this occasion, things didn't work out. Kind regards

Posted 2 years ago

“Did not get my scampi but for a refund the rest was great thank you”

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Posted 2 years ago

The Fish Society is rated 4.6 based on 25,501 reviews