The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.62

4.6 Rating 25,379 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and our order was delivered on time. The seafood was excellent quality and we would definitely re-order. Thank you”

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Posted 1 year ago

“Very disappointed and let down.”

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Posted 1 year ago

“Good quality seafood overall.”

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Posted 1 year ago

“Thank you very much every time happy very fresh nice quality”

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Posted 1 year ago

“Arrived on time and well packed.”

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Posted 1 year ago

“Very high quality products, speedily and efficiently delivered and great customer service from real people. Thank you! warmest regards, Karen”

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Posted 1 year ago

“Great service and aside from the whole prawns (which were disappointing) excellent product quality.”

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Posted 1 year ago

“Great fish delivered!”

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Posted 1 year ago

“Great fish and great customer service. With my recent order there was an issue with the actual delivery (the first time that has ever happened). I contacted The Fish Society directly and they dealt with the whole thing, contacting the delivery company and quickly getting my delivery to me. There was also a follow up phone call to ask if the fish had been delivered correctly. You can't beat customer service like that - special word for Cassandra who dealt with everything superbly! Thank you - great service and company!”

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Posted 1 year ago

“Beware! Their system caught me out, leaving me with twice the fish I wanted - they couldn't give a dam! I thought that I had placed an order on the 06th using the introductory offer TFSNC15, for 15% off my first order. The order was for 5KG of Wild Sockeye Salmon Fillets and 5KG of Cape Hake Loin Steaks. But the following day, 07th, I got an email saying, "We saved all of the great seafood you've added to your cart so when you're ready to buy, simply complete your purchase". Later that day, I got another email saying, "Time Is Running Out ⏰Your Unique Offer Expires SOON". As I had not received an order confirmation email, I assumed that I had done something wrong when ordering. I logged in again using the email link provided, applied the TFSNC15 15% discount code again and placed the order. This time, I got an order confirmation email saying, "Thank you for your purchase" with order number 762281. I got a message from the courier saying the order would be delivered on 08/08/24, and it was. Then I got another message from the courier saying the order would be delivered on, 09th. Sure enough, another delivery arrived. Being a Friday, I emailed the Fish Society straight away explaining the double delivery and asked what to do with the fish. They said: "Looking into this matter, you placed 1 order on the August 6, 2024 at 5:43 pm and another order August 7, 2024 at 5:35 pm". I explained that the order on the 6th didn't go through and that I got an email from them saying my cart was still outstanding and I was about to lose the discount. So I placed it on the 7th. I emailed again today asking if they had a response, but they blew me off, saying, "We believe we have responded fully". All very fishy, but I won't be using them again!”

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Posted 1 year ago

“The problem I had was with the delivery and a driver not revealing the correct time of delivery he threw the parcel behind our bin even though some one was home this was a frozen product well packaged by yourselves but had defrosted by the time we got it”

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Posted 1 year ago

“Prompt delivery and extremely good products. Plus a wide range of fish available.”

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Posted 1 year ago

“Excellant quality fish .Cannot review all the fish I purchased as have not eaten it yet T”

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Posted 1 year ago

“Service, packaging and product information was excellent.”

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Posted 1 year ago

“Well chilled when packed and plenty of ice packs and insulation in packaging keeping everything fresh.”

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Posted 1 year ago

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Posted 1 year ago

“Quick delivery and VERY good fish and shellfish.”

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Posted 1 year ago

“Great fish, reasonable price, attention to ethics.”

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Posted 1 year ago

“Excellent customer service! Great quality fish, never had an issue with it - always fresh, always well packaged.”

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Posted 1 year ago

“Most times a 5 but last order had a bit of a problem. They made good but my special dinner was a disappointment I’ve got another order coming Wednesday. I’m sure it will be great!!”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 25,379 reviews