The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 770 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lou Webb Collections just loves the quality of the feathers. We purchase quite a quantity throughout the year and as a result would love to receive a discount/ wholesale option please. Regards Lou Webb”

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Posted 2 years ago

Thanks for your review. We are going to be introducing price tiers to the millinery and brooches section soon, so for larger orders discounted prices will be applied. I hope this will be of help to you.

Posted 2 years ago

“Amazing amount of stock to choose from. Order came within a couple of days. Very well packed. Can't wait to use the feathers on my nieces wedding outfit 😍”

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Posted 2 years ago

“Great quality and vibrant colour.”

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Posted 2 years ago

“Arrived within 24 hours ! Easy to order, good price, quick delivery, excellent communication. Really impressed with The Feather Factory. Buy with confidence.”

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Posted 2 years ago

“Fabulous ! high-quality sumptuous ply with vibrant colour !”

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Posted 2 years ago

“Excellent customer service and communication. The delivery was very quick too. Very happy with the quality of my feather trim”

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Posted 2 years ago

“I've given 5 stars for the service and for the feathers. I bought a mix of various feathers for fly tying and very happy with the quality of all.”

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Posted 2 years ago

“Very good service,returned my call and explained to me about each product,very happy would highly recommend the feather company”

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Posted 2 years ago

“I had done a lot of research before l ordered my ostrich feather trim and it paid off! I was thrilled the whole service and the quality. The delivery was super fast and the customer service was outstanding as l had doubled up on my order and they sorted it no problem . Many thanks Julie”

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Posted 2 years ago

“Easy to navigate website, feathers arrived quickly well packaged and as described Thanks”

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Posted 2 years ago

“very pleased with the product and will be ordering more next month.”

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Posted 2 years ago

“The feathers add a different dimension to art and craft projects. So glad l found The Feather Factory.”

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Posted 2 years ago

“Thank you for really helpful advice on the best feathers to buy to complete my daughter's evening wedding dress. It is a great success!”

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Posted 2 years ago

“It was a pleasure dealing with the Feather Factory. They were very helpful, efficient and delivery was very prompt.”

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Posted 2 years ago

“Amazing customer service and quality products.”

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Posted 2 years ago

“First class service - fast and efficient and always so helpful with enquiries”

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Posted 2 years ago

“LOVELY COLOUR AND NICELY MADE. SENT IN PROTECTED ENVELOPE”

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Posted 2 years ago

“Always a very efficient service!”

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Posted 2 years ago

“Excellent service , spoke to Claire on phone who sorted me out , she had great patience listening to my request., and answering g my questions, gave great advice and nothing was a bother to her.Feathers posted and received very promptly , and excellent Quality , thank you again Bernie”

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Posted 2 years ago

“I was having great trouble matching colours for a feather boa and I had so much help from The Feather Factory with photos, samples and telephone calls and the result was perfect. The quality of their feather boa was beautiful and I couldn't have been happier. Thank you.”

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Posted 2 years ago

The Feather Factory is rated 4.9 based on 770 reviews