The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 771 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful feathers and prompt service”

Helpful Report

Posted 6 years ago

“I was blown away when I received my order! The quality of the feathers (even though some were marked as defective) was still way superior to any other feathers you'll find out there. The delivery was super fast and the care of the packaging stood out compared to other feathers I've bought before. The Feather Factory is now my first option when buying feathers. 100% recommended.”

Helpful Report

Posted 6 years ago

“Fabulous customer service. Stephanie was happy to answer all of my questions via email before ordering. I ordered a bright turquoise party boa. It's fabulous! Lovely and fluffy with no shedding. The colour is paler than I expected from the colour chart on the website, but I didn't ask for a sample and it isn't disappointingly pale. Would 100% recommend this company.”

Helpful Report

Posted 6 years ago

“Excellent service. Quality also excellent. My refurbished hat looks fabulous.”

Helpful Report

Posted 7 years ago

“Lovely feathers as described and very well packed. Came very quickly too. Very happy.”

Helpful Report

Posted 7 years ago

“Always a hassle free transaction friendly efficient service and very fast delivery thanks again”

Helpful Report

Posted 7 years ago

“Good quality feathers. On time delivery. Professional”

Helpful Report

Posted 7 years ago

“Working on tv drama/doc. Quills brilliant. Great choice. Great products. Fast service.”

Helpful Report

Posted 7 years ago

“Great range of products - I unfortunately ordered the wrong things BUT the service from TFF was exceptional - fast delivery, friendly and quick response when I emailed and no quibbles about my returning the goods even though it was my error. Would highly recommend.”

Helpful Report

Posted 7 years ago

“Order came really quickly. Love it, beautiful feathers”

Helpful Report

Posted 7 years ago

“Beautiful feathers. Great choice of colours. Fast service. Great value. Perfect for my project!”

Helpful Report

Posted 7 years ago

“Lush!! this is the third boa I have bought from Feather Factory. The quality is excellent and they are not too delicate that they fall apart immediately upon wearing! The most recent purchase I made was dark red. I was slightly disappointed with the colour - it is more crimson than red but it is still gorgeous and I know I will adore wearing it!”

Helpful Report

Posted 7 years ago

“Lovely feathers and excellent, fast service.”

Helpful Report

Posted 7 years ago

“Very easy to book on line and very swift responses and delivery, thank you”

Helpful Report

Posted 7 years ago

“Easy to navigate website and quick delivery. Nice products”

Helpful Report

Posted 7 years ago

“always friendly and helpful, the finest quality feathers, and efficient and quick dispatch.”

Helpful Report

Posted 7 years ago

“Great service and quick delivery x slight hiccup with order but sorted straight away will definitely use them again”

Helpful Report

Posted 7 years ago

“Easy ordering online ~ excellent response time ~ dispatched and received quickly ~ extremely well packaged ~ feathers in excellent condition ~ good product ~ very satisfied, THANK YOU”

Helpful Report

Posted 7 years ago

“These feathers are just beautiful, fast service and delivery too, no messing around! Thank you!”

Helpful Report

Posted 7 years ago

“Fantastic service, order arrived day after Good quality products”

Helpful Report

Posted 7 years ago

The Feather Factory is rated 4.9 based on 771 reviews