The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 771 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ostrich feathers are truly fabulous.. I purchased additional feathers to add to Angel wings already made.. Also, the level of customer services was excellent.”

Helpful Report

Posted 5 years ago

“A prompt and efficient service with delivery the following day. A good product, well priced - what more could you ask.”

Helpful Report

Posted 5 years ago

“Beautiful feathers. Arrived very quickly. Packaged very well. Will definitely be using again!”

Helpful Report

Posted 5 years ago

“I received my order the very next day, packed so carefully in a good sturdy box. The feathers were of excellent condition, and I will definitely buy from this company again. I would recommend anyone else to purchase from this company, as they obviously take great pride in their products that they pick and pack. Thank you”

Helpful Report

Posted 5 years ago

“items exactly as described , excellent delivery service and product packed with care.. Sure to do business again”

Helpful Report

Posted 6 years ago

“Very efficient, good customer service.”

Helpful Report

Posted 6 years ago

“Very good quality, highly recommended.”

Helpful Report

Posted 6 years ago

“The Ostrich feathers were excellent quality and colours just as online. Arrived swiftly and well packaged. Very good service.”

Helpful Report

Posted 6 years ago

“Very helpful. Went above board to advise which feathers would be best for our company”

Helpful Report

Posted 6 years ago

“Quick delivery, photos were accurate re colour -I had to match a difficult shade of red, and the feathers were exactly the right colour.”

Helpful Report

Posted 6 years ago

“Always a very friendly and helpful service and the feathers are second to none.”

Helpful Report

Posted 6 years ago

“Love the colour & quality of the feathers received. They’re always sent in lovely packaging too so it’s a joy to receive them.”

Helpful Report

Posted 6 years ago

“Just love it! Perfect Father's Day present! Arrived from the UK to US (Philadelphia, PA) quickly and in perfect condition.”

Helpful Report

Posted 6 years ago

“I ordered coque and burnt ostrich feathers. The colours were exactly as expected. Amazing customer service, ordered by telephone on Friday and delivered in Jersey on Monday. Highly recommended”

Helpful Report

Posted 6 years ago

“Order was delivered within 2 days. Everything was better than expected. Am absolutely delighted.”

Helpful Report

Posted 6 years ago

“Appreciate prompt delivery and very satisfied with the quality of the product, thank you!”

Helpful Report

Posted 6 years ago

“The product was better that photographed on the website. Though the delivery took a bit longer than I expected - I paid for express delivery - I am generally happy with the product.”

Helpful Report

Posted 6 years ago

“Excellent service. Feathers arrived promptly in very good condition ready to use. Cannot fault, would use again.”

Helpful Report

Posted 6 years ago

“Yet again, Beautiful stunning Ostrich feathers arriving here in Spain within days. Love the Paris Green.”

Helpful Report

Posted 6 years ago

“Thank you I received my feathers promptly, site was easy and worry fear .. And I got exactly the colour I wanted Many thanks and I will recommend site to my dancing associates”

Helpful Report

Posted 6 years ago

The Feather Factory is rated 4.9 based on 771 reviews