The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.86

4.9 Rating 812 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

Write Your review

Tell us how The Feather Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for your help with the order it arrived as expected and well wrapped.”

Helpful Report

Posted 10 years ago

“Excellent staff especially as I ordered and then had another rush order to put through and they tied the two together and got them out to me next day. Great items.”

Helpful Report

Posted 10 years ago

“Excellent service, products exactly as described and pictured. Delivered on time. Will definitely use again.”

Helpful Report

Posted 10 years ago

“I am very pleased with the feathers I've ordered and of corse with the excellent quick service!! Thank you Bruce (Belgium)”

Helpful Report

Posted 10 years ago

“Easy to order online and items arrived nicely packed and on time.”

Helpful Report

Posted 10 years ago

“Gorgeous peacock feathers arrived, wrapped with care and attention and lovely, helpful service, Thank you!”

Helpful Report

Posted 10 years ago

“Friendly and very prompt service”

Helpful Report

Posted 10 years ago

“Excellent service, support and guidance. 10/10. Will use again. Recommend The Feather Factory 100%.”

Helpful Report

Posted 10 years ago

“Excellent service, next day delivery and excellent quality products.”

Helpful Report

Posted 10 years ago

“Excellent service, I made an enquiry as soon as I placed my order and within 25 minutes I had a response. I had an urgent order & they dispatched the same day and I received them the following.. I wasn't sure how many feathers to expect so I was pleasantly surprised and also how well they were packaged and great condition. Would highly recommend and would definitely use you again. Many thanks Marsha”

Helpful Report

Posted 10 years ago

“Excellent service. My brooches arrived within 36 hours of ordering.”

Helpful Report

Posted 10 years ago

“Still have not received the feathers that I have ordered”

Helpful Report

Posted 10 years ago

Hi. I am sorry you have not received your order yet. Your feathers were dispatched on the Monday 16th November having received your order on Sunday 15th November. As you chose EU standard delivery we do ask customers to allow 10 working days for delivery which would take you to Friday 27th November. Please see our delivery page for details on this link: http://www.thefeatherfactory.co.uk/page/delivery-amp-returns/27/ Hopefully you will receive your order very soon but if you still have not received your order by the 27th then please contact us again and we will redispatch or refund as required. Thanks Gillian

Posted 10 years ago

“The feather brooches I purchased are really beautiful. I got the idea for Christmas present for my sister when visiting a Christmas fair in London where we saw very similar decorated on hats. I thought I would also like one to pin on a new tweed jacket I had bought. My only beef was having to purchase three as a minimum order but I will no doubt find another coat to pin it to. In all quite delighted.”

Helpful Report

Posted 10 years ago

“Excellent service. Good communication and first class product. Marco (from Italy)”

Helpful Report

Posted 10 years ago

“Excellent products and delivered well packaged and quickly”

Helpful Report

Posted 10 years ago

“Amazingly helpful and efficient. Managed to deliver within a strict timeline. Products received were of a high standard. Would recommend.”

Helpful Report

Posted 10 years ago

“excellent service will defo use again .. Thank you”

Helpful Report

Posted 10 years ago

“Great service, from the minute I spoke to you, good advice, and lots of help regarding products. My only complaint is that there is no trade price list - quite hard when trying to make a profit on a commissioned product? The products are good.”

Helpful Report

Posted 10 years ago

Hi Sarah. Thanks for your positive comments, I'm glad you like the products. Please contact us again regarding future orders and I can assign you trade discount codes as necessary which you will then be able to see online. Thanks for your custom.

Posted 10 years ago

“Quality of the Boa fabulous, ordered before lunch and delivered next morning, would definitely recommend”

Helpful Report

Posted 10 years ago

“Great fast service with fabulous communications and excellent quality feathers. Thanks a million”

Helpful Report

Posted 10 years ago

The Feather Factory is rated 4.9 based on 812 reviews