The British Hamper Company Reviews

Name: The British Hamper Company
Address: 80 Great Northern Terrace, Lincoln
Rating: 4.93

4.9 Rating 2,103 Reviews

100 %

of reviewers recommend The British Hamper Company

Company Reviews

Metrics

Info

4.9

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01522 581581

Email:

sales@britishhamper.com

Location:

80 Great Northern Terrace
Lincoln
LN5 8HJ

The British Hamper Company 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not able to review you. My gift is a peace offering and it has elicited not response: not even an acknowledgement of recipt! So, if it was not received, I would make it a one star. If it was received and in poerfect condition, it would be a five star.”

Helpful Report

Posted 2 weeks ago

Dear Michael, Thank you so much for taking the time to provide us with your valuable feedback on The British Hamper Company. I can confirm that the hamper was delivered on 5th April as requested and we hope it was well received. Best wishes, Lorraine The British Hamper Company Best regards, [Your Name] The British Hamper Company Team

Posted 2 weeks ago

“Unfortunately, the recipient has not received the gift, even though the shipment status shows that the parcel has been delivered. I asked the recipient (my girlfriend) whether I may have entered the address incorrectly, but she assured me that her address was correct. So unfortunately I cannot give a rating”

Helpful Report

Posted 4 months ago

Hi Axel, Thank you for your review and making us aware that your recipient has not received her hamper. I have spoken with the courier and have emailed you with the details. You are always welcome to call or email us if you have an issue and we would be very happy to look into this for you. Kind regards. Lorraine The British Hamper Company

Posted 4 months ago

“Hamper was well packed, but I was surprised at how little was included for the cost...”

Helpful Report

Posted 10 months ago

Hi, Thank you very much for your feedback. We’re very sorry to hear that you were disappointed with your hamper as we take great pride in creating them using food from Britain’s best artisan producers and wine from world renowned vineyards. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. We really hope you enjoy the items and should you wish to discuss this further, please don’t hesitate to contact us. Kindest regards, Lorraine

Posted 10 months ago

“The delivery was great, however, I was disappointed to find that some of the items which I had specifically requested in the "make your own" hamper had been substituted and weren't particularly suitable for the recipient.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and feedback which is very much appreciated. We do take all feedback whether positive or negative seriously and will look into this with our warehouse. We will email you separately to discuss the matter further and we sincerely apologise for the disappointment this has caused. Best wishes, Lorraine The British Hamper Company

Posted 1 year ago

“In all honesty I think the hampers are very over priced. You pay a lot compared to what you actually get! And I think the hampers could do with a bit of a revamp ie have more exciting goodies such as raw, organic etc. I wasn’t overly excited with the hamper items. They’re decent products but nothing exciting. However super fast delivery and great customer service.”

Helpful Report

Posted 3 years ago

Dear Anisha, Thank you very much for your feedback. We’re very sorry to hear you’re unhappy with your hamper as we take great pride in creating them using food from Britain’s best artisan producers and wine from world renowned vineyards. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. We really hope you enjoy the items and should you wish to discuss this further, please don’t hesitate to contact us. Kindest regards, Lorraine

Posted 3 years ago

“This was a gift basket for a friend for Ramadan. I selected the delivery date at checkout, but the basket was delivered a week before my scheduled date. A couple days is one thing, but a full week kind of ruined the holiday gift.”

Helpful Report

Posted 3 years ago

Hello , Thank you for your review. With our shipments going abroad, our stated earliest delivery dates are ‘delivered by’ dates. This is to ensure that if the shipment was delayed or held up at customs, providing there were no serious problems then it would still be delivered by the requested date. These issues are very rare, but they are out of our control, and we would much rather our hampers arrive slightly early, rather than late. We do apologise that the gift arrived early. We hope to hear from you again. Best wishes, Lorraine The British Hamper Company

Posted 3 years ago

“I don't know what the quality of the products was as I have not had a feed back from the recipient but I am not at all pleased with the sending procedure For some unknown reason the recipients address was changed to one that I had never heard of. It was in the same town but in a different place. I kept getting messages from the company to say that the hamper could not be delivered because the recipient HAD MOVED !!! Even when I advised them of their mistake it I still kept getting the same message. Eventually I had to ring up and complain.......I was getting worried that the hamper would not be delivered in time.... this caused me a lot of distress and a further expense of having to phone the recipient in the USA several times. Eventually the hamper was delivered but with no apology from the company or anyone else NEVER AGAIN!!!”

Helpful Report

Posted 5 years ago

Hello Mariana, Many thanks for taking the time to complete a review on your recent experience. I am very sorry about this, we take these issues very seriously. Please be assured that we are investigating it with our couriers, however we’ve been informed that your parcel has been delivered prior to your original delivery date. Once again, I am sincerely sorry that this has caused you a lot of distress, but I sincerely hope your recipients enjoyed the gift. Kind regards, The British Hamper Co.

Posted 5 years ago

“I ordered a classic retro sweets hamper for almost £50 and the box sent is so small, just a little bigger than a shoe box. Not very happy as it looks gigantic in photos, as this is for the purpose of awarded this as a top prize (which isn't big enough and not that spectacular) I will have to purchase an additional hamper elsewhere.”

Helpful Report

Posted 5 years ago

Hello Chloe, Many thanks for your order with us, and the feedback you have provided. We would like to apologise for your recent experience. We strive to describe our hampers as accurately as we can, especially when a hamper contains over 50 individual items. If you would like to return the hamper, please do let us know and we will be happy to arrange a full refund for you. We value our customers opinions and would like to thank you for bringing this to our attention. Yours sincerely, The British Hamper Co

Posted 5 years ago

The British Hamper Company is rated 4.9 based on 2,103 reviews