The British Hamper Company Reviews

4.93 Rating 1,431 Reviews
99 %
of reviewers recommend The British Hamper Company
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read The British Hamper Company Reviews
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Phone:

01522 581581

Email:

sales@britishhamper.com

Location:

Fen House
North Carlton

The British Hamper Company 5 star review on 17th August 2021
Gemma R
The British Hamper Company 5 star review on 2nd March 2021
Rebecca M
The British Hamper Company 5 star review on 2nd March 2021
Rebecca M
The British Hamper Company 5 star review on 19th January 2021
Jenny L
The British Hamper Company 5 star review on 8th January 2021
MARY B
The British Hamper Company 5 star review on 8th January 2021
MARY B
The British Hamper Company 5 star review on 30th December 2020
Anji S
15
Anonymous
Anonymous  // 01/01/2019
Bought this as a gift for a friend following a surgical operation. I had the hamper delivered to me. The delivery was as specified when I purchased it, so no complaints about the ordering or delivery part. The only disappointing thing is the hamper seemed a little small for the money paid. While the images on the website gave the appearance of a generous family sharing hamper, in reality this appears to just about enough for two people to share rather than a family. I don't feel that the hamper offered any kind of value for money.
Helpful Report
Posted 4 months ago
Hello John, Thank you very much for your feedback. We’re very sorry to hear you’re unhappy with your hamper as we take great pride in creating them using food from Britain’s best artisan producers and wine from world renowned vineyards. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. We really hope you enjoy the items and should you wish to discuss this further, please don’t hesitate to contact us. Kindest regards, Lorraine
Posted 4 months ago
Having ordered a hamper for a prize at a corporate event I was disappointed when laying the hamper out on the morning of the event to realise that 2 items were missing. I have to say that a member of staff is reimbursing us suitably and has been very apologetic, but I will have hesitations over using this company again. If we had sent this direct to the client we would not have known that we had paid for something and not got the full package.
Helpful Report
Posted 1 year ago
Hi, Following our emails discussing this issue, I am truly sorry that you weren’t satisfied with our service. We operate a very strict process making sure every hamper is sent with the correct items, so we are immediately investigating the issue to make further steps to ensure this doesn’t happen again. As discussed, I am personally rectifying the issue and offering a positive resolution. I very much hope we will have the opportunity to work with you again in the future, and once again I apologise for the inconvenience. Best wishes, Alice
Posted 1 year ago
The British Hamper Company is rated 4.93 based on 1,431 reviews