The British Hamper Company Reviews

Name: The British Hamper Company
Address: 80 Great Northern Terrace, Lincoln
Rating: 4.93

4.9 Rating 2,103 Reviews

100 %

of reviewers recommend The British Hamper Company

Company Reviews

Metrics

Info

4.9

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01522 581581

Email:

sales@britishhamper.com

Location:

80 Great Northern Terrace
Lincoln
LN5 8HJ

The British Hamper Company 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper filled largely with straw and filler than actual products - complete waste of money given value of products inside hamper v cost of hamper. Extremely disappointed.”

Helpful Report

Posted 3 months ago

Dear David, Thank you very much for your feedback. We’re very sorry to hear you’re unhappy with your hamper as we take great pride in creating them using food from Britain’s best artisan producers. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. Should you wish to discuss this further, please don’t hesitate to contact us on sales@britishhamper.com. Kind regards. Lorraine The British Hamper Co.

Posted 3 months ago

“The wrong message was attached to the hamper, so the recipient didn't know who it was from (the message of course made no sense to her!)”

Helpful Report

Posted 4 years ago

Hi William Thank you very much for bringing this to our attention and I am very sorry to hear the message sent with your hamper was incorrect. We take great pride and care in the hampers we create and utilise great systems and help from dedicated staff to make sure every hamper sent is correct; so we will be investigating the reason for this error as a priority. In the meantime I hope your recipient enjoyed the contents of their hamper and we will be emailing you to discuss the error further and offer a positive outcome. Best wishes James

Posted 4 years ago

“I ordered a hamper to be delivered in France. by 14th July as it was a present for a special day. I got an email saying delivery would be on 19th July and when I phoned to query it, was told that this had happened before for deliveries in France and not to worry, it would be there by the day requested. It wasn't ! Very disappointing. If this has happened before, it would obviously be better for it to be received early, rather than late. So I feel the hamper should have been sent out earlier.”

Helpful Report

Posted 6 years ago

Many thanks for your feedback. We apologise unreservedly for your disappointment with our delivery service on this occasion. Delays are very rare and this one especially so, and we are currently reviewing it with our couriers. Apologies again for the delay and inconvenience it has caused – we take matters such as these very seriously, and we will contact you to offer a positive resolution.

Posted 6 years ago

The British Hamper Company is rated 4.9 based on 2,103 reviews