Name: The British Hamper Company
Address: 80 Great Northern Terrace, Lincoln
Rating: 4.93

“The customer service for The British Hamper Company was excellent, they were responsive and helpful. The hamper itself did not come in a traditional 'hamper' as we had expected from the photos, but rather came in a colourful box. This was easier to transport, but not as impressive or visually appealing as a well-crafted basket would have been.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to rate The British Hamper Company. We sincerely appreciate your 4-star rating and your valuable feedback. We are delighted to hear that you found our customer service to be excellent. We strive to provide responsive and helpful assistance to all our customers, and your kind words reinforce the efforts of our team. Regarding the packaging of our hampers, we apologize for any confusion caused. While we aim to display our products as accurately as possible on our website, we understand that your expectations were different upon receiving the hamper. We appreciate your feedback on the colorful box packaging, as it helps us improve and consider alternatives for future offerings. Once again, thank you for choosing The British Hamper Company. We value your support and hope to serve you again in the future. Warmest regards, Lorraine The British Hamper Company

Posted 2 years ago

“I have ordered 2 products from here and the results have been good. I have only one note to make - the hampers were delivered to an address in france. Everything went smoothly, however the delivery address in france had some special french characters in it...acute accents etc. This corrupts the delivery address that you see on the web site which is a bit worrying. In face there was/is no problem - the system holds the correct address and there were no delivery issues. But the corrupt address as displayed on the website is confusing.”

Helpful Report

Posted 2 years ago

Hello Alistair, Thank you for taking the time to share your positive experience with us! We will pass your comments regarding the address to our team here to look into. We hope to hear from you again in the future. Best wishes, Lorraine The British Hamper Company

Posted 2 years ago

“We sent a British style hamper to my son and his family who live in Boston, USA for a taste of back home over Christmas. They were delighted with the hamper. Delivery was really quick, in about 3 or 4 days.”

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Posted 2 years ago

Hi Mike, Thank you for sharing your positive experience with us! We're glad that the hamper we sent to your son and his family was well-received. Our team takes pride in creating thoughtful gifts that can help bridge the distance between loved ones. Hope we see you again soon Rebecca The British Hamper Co.

Posted 2 years ago

“Thank you for the hamper, our son-in-law was pleased with his 50th Birthday present”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your positive experience with us! We're delighted that our hamper was a hit and was enjoyed. We value your feedback and hope to continue providing you with the best products and service possible. Rebecca The British Hamper Co.

Posted 2 years ago

“this gift was received by my sister and brother inlaw who thanked me prefusely ( which they would do in anycase ) .... they did mention how much they enjoyed the fruit cake ... it was so rich it was almost like a xmas pudding !”

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Posted 2 years ago

Hi Brenda, We're thrilled to hear that your family was pleased with the hamper! Thank you for sharing your positive feedback with us. Your positive feedback made our day Rebecca The British Hamper Co.

Posted 2 years ago

“My son tells me the contents gave great pleasure.However there was a problem with delivery.I had an Email indicating the hamper was being delivered to an address in Gosport! There was obviously wrong labelling, it was not any fault by the delivery firm.after a bit of a delay the hamper did arrive at my son's address Charney Bassett a little village near Oxford.So all ended well.”

Helpful Report

Posted 2 years ago

Hi Frank, Relieved to hear that the hamper arrived safely in the end! We strive to provide high-quality products and excellent customer service, so it's always rewarding to hear from satisfied customers like you. We hope to see you again soon Rebecca The British Hamper Co.

Posted 2 years ago

“My sister enjoyed the contents of the hamper except the biscuits as she found them too hard. She ground them up and the birds ate them!,”

Helpful Report

Posted 2 years ago

Hi Joyce, We're so glad to hear that you loved our hamper! Our team works hard to curate the best products and create beautiful and memorable gifts. Thrilled to hear that both your sister and the birds loved the hamper! Thank you for choosing us and for taking the time to leave your kind words. Rebecca The British Hamper Co.

Posted 2 years ago

“prompt up to date info about delivery. Very pleased would use again”

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Posted 2 years ago

Hi Lynda, We're thrilled to hear that you had a great experience with us! Customer satisfaction is our top priority, so it's always rewarding to receive positive feedback. Thank you for choosing us and hope to see you again soon! Rebecca The British Hamper Co.

Posted 2 years ago

“I recently bought a Christmas hamper for my son and his family of almost grown up children in the USA. I was extremely pleased with your delivery service and also with the number of items included. However I would have liked it to have included perhaps some jars of pate or similar ar potted cheeses especially if you could find them produced from local ingredients in Lincolnshire. I am aware of the problems involved in importing certain foods into the USA but surely there must be some things that are possible or some way to this. And I am not even mentioning alcohol but what about the local non-alcoholic gin. I chose your hamper because it was local and also better value than others I had seen including the famous ones.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave such a thoughtful review. We are always looking to expand our range of products and ways in which to improve our hampers so your comments are most helpful and it is certainly something we will take onboard. If we can help with any further orders please be sure to get in touch Rebecca The British Hamper Co.

Posted 2 years ago

“The sales team, particularly Georgina and Rebecca were really helpful, particulary regarding a sensitive issue, patiently waiting for a delivery date for this particular hamper. Out Christmas hampers last year were delivered as promised and everyone seems to have enjoyed them.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your positive experience with us! We value your feedback and hope to continue providing you with the best products and service possible Hope to hear from you again soon Rebecca The British Hamper Co.

Posted 2 years ago

“Excellent hamper. Quality of items were great. Delivery came a little earlier than expected.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind review. I'm sorry if there was any confusion over the delivery date. Upon checking your order confirmation I can see that the hamper was delivered on the selected date. If you wish to discuss anything further please let us know. Our number is 01522 581581 Many thanks Rebecca The British Hamper Co.

Posted 2 years ago

“With my son and his (Australian) girlfriend living in Queensland, it is very hard to find presents that might bring smiles to their faces. They were delighted with their hamper (which arrived early: thank you!). The only reason I am not giving you five stars is because I cannot guage how good the value is, although there seemed lots of lovely variety.”

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Posted 2 years ago

“I had to wait a few weeks for wicker hamper availability to ship to EU. They responded to my enquiry e mail same day and the information was honest and correct. Ordering online from USA for delivery to EU using a UK bank account was easy. The hamper was delivered on time and left with a neighbor. I never saw the hamper but my friend was happy. I would have liked to add a bottle of champagne but difficult to ship to EU. I would use British Hamper company again and I would recommend.”

Helpful Report

Posted 2 years ago

Hi Jacqueline Thank you for sharing your positive experience with us! We're glad that the hamper we sent to the EU was well-received. Our team takes pride in creating thoughtful gifts that can help bridge the distance between loved ones. Rebecca The British Hamper Co.

Posted 2 years ago

“Good gift for friends and families. Well worth it. I appreciate the customer service personnel (Lorraine) that attend to my needs in a professional manner. She went above and beyond to make sure I am satisfied with my questions. One thing, I will encourage the company to let the customer know when the items will expire before buying it, because these are consumable items. Overall, I’m happy.”

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Posted 2 years ago

“Excellent service and hamper arrived in Japan very promptly. I think recipients were happy with it! Would use this company again.”

Helpful Report

Posted 3 years ago

Hello, We're thrilled to hear that the recipient was pleased with the hamper! We’re so glad that it was able to bring a smile to their face. Thank you for sharing your positive feedback with us. Rebecca The British Hamper Co.

Posted 3 years ago

“Great service! Hamper arrived the following day. I love the fact that you can make your own hamper and great choice available.”

Helpful Report

Posted 3 years ago

Hi Kay, We're so glad to hear that you loved our hamper! Our team works hard to curate the best products and create beautiful and memorable gifts. Thank you for choosing us and for taking the time to leave your kind words. Kind regards Rebecca The British Hamper Company

Posted 3 years ago

“Good selection of british goods to suit almost all tastes”

Helpful Report

Posted 3 years ago

Hi, We're thrilled to hear that you had a great experience with us! Customer satisfaction is our top priority, so it's always rewarding to receive positive feedback. Thank you for choosing us and for your kind words. Rebecca The British Hamper Co.

Posted 3 years ago

“My sister was pleased with the selection in the hamper. However, she told me that one of the packet of biscuits was use by July 2023, the others were later dates.”

Helpful Report

Posted 3 years ago

Hi Christine, Thank you for your feedback, delighted to hear your sister enjoyed her hamper. With regards to the use by dates the items should have a minimum of 28 days on them when they are dispatched. We will send you an email to discuss further. Kind regards. Lorraine The British Hamper Company

Posted 3 years ago

“My sister was delighted with the birthday hamper I sent her through your British hamper company, I live in Australia and found this such an easy way to keep in touch. I found from this end all my dealing with your company was excellent and dealt with any queries I had straight away. Thank you for your first class service”

Helpful Report

Posted 3 years ago

Hello Patricia, Thank you for your positive feedback! We're thrilled to hear that your sister enjoyed the hamper. We strive to provide high-quality products and excellent customer service, so it's always rewarding to hear from satisfied customers like you. We hope to see you again 😊 Best wishes, Lorraine The British Hamper Company

Posted 3 years ago

“Whilst we were very pleased with the communications re. delivery our recipient friends were disappointed with the contents. Obviously, we were gutted and obviously will think twice before using your company in the future.”

Helpful Report

Posted 3 years ago

Hello Michael, Thank you very much for your feedback. We’re very sorry to hear your friends were unhappy with the hamper as we take great pride in creating them using food from Britain’s best artisan producers and wine from world renowned vineyards. Our prices also include tracked courier delivery, hand packing and gift presentation. We continuously strive to find ways to improve customer experience and would like to thank you for bringing this to our attention. Should you wish to discuss this further, please don’t hesitate to contact us. Best wishes, Lorraine The British Hamper Company

Posted 3 years ago

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