The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,441 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Oven on the site, which I supposed was new, but when delivered - the oven had two big scratches on the control panel (it was not it manufacture's packing, just in bubble wrap). I contacted the office regarding the possible replacement. The office said that there was a little note on site re those scratches (which I haven't notices, I don't remember any note). I would have never bought anything like that, if i knew it was not a brand new. The office stated they never collecting any delivery, to get a refund we need to bring the oven to Lester ourself. Be careful, when you buy anything from them and read carefully all notes on their site.”

Helpful Report

Posted 5 years ago

“Please refer to my earlier review which may have been a little harsh. Although not happy that I’m unable to use my Smeg integrated coffee machine at the moment due to incorrect brackets being supplied, the team especially Laura and the manager Steve have been helpful in trying to help source another bracket and also given me £25 back for my inconvenience.”

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Posted 5 years ago

“My order was supposed to be delivered yesterday,it didn’t arrive,I didn’t receive any notification from you saying that you can’t deliver. No drama,can you please let me know when I can expect a delivery,we have been without a hob and oven for over a week now! Kind Regards Alan Williams”

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Posted 5 years ago

“Opened it up now to install. It is missing the glue (I presume tape) to install the extractor. I was told a number of times it is a new item so why are installation parts missing??? Of course while I'm trying to get the kitchen installed at 16:30 on christmas eve you are not answering the phones.”

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Posted 5 years ago

“Great helpful company until there is a problem then your passed around the office, I am still waiting for a call back 6 months later. In the end I bought parts and fixed the problem myself.”

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Posted 6 years ago

“Pleased with the dishwasher which arrived on the specified day but disappointed it was left at my door on a pallet as the courier refused to bring it into the kitchen, hence the low rating. I would rather pay more to have it brought into the house .”

Helpful Report

Posted 8 years ago

“I purchased a Best Hood BE MO 50SS extractor hood. I am very happy with appliance. However, I sent the card off to register the appliance for its guarantee to address an in Blackpool and royal mail returned it saying' addressee gone away'. Can anyone help as I am worried in case i have any problems in the future?”

Helpful Report

Posted 10 years ago

Hi Jane, thank-you very much for your feedback. Britannia Living Ltd. are the UK distributors of Best Hoods, and they manage all after-sales. If the address has changed from that stated on your paperwork, I recommend first contacting them by email on best@britannialiving.co.uk, or calling them via 0844 463 9705, and these should go straight to Best customer services who can advise you further. Hope this helps! If there's anything else at all we can help you with just let us know. Kind regards, The Appliance Depot.

Posted 10 years ago

The Appliance Depot is rated 4.6 based on 1,441 reviews