Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,372 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basically thieves will not refund even when my hotel is closed due to covid until at July when ours is booked.”

Helpful Report

Posted 5 years ago

Hi Stuart, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“I have been backwards and forwards first with phone calls until they closed their phone lines down also emails which don't often get answered and waiting on live chat. I was supposed to pay balance on 30th April forever 2000 pounds. Before that date flights were cancelled and hotel closed and not been paid. On live chat an advisor told me I must pay as nothing had changed on my holiday. After more hours spent on live chat I finally received a phone call to say I didn't have to pay the balance and they would let me know options for return of deposit. Well yesterday I received an email telling me my balance was overdue and I needed to pay it. Absolutely disgusted. Needless to say they won't be getting it. Their customers service is the worst I've ever had to deal with.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide me with your TT booking reference number so we can arrange for a member the team to contact you. Best Wishes, Becky

Posted 5 years ago

“TT783022- I am still waiting for a reply, I have emailed them many times! No phone lines! Only live chat, and they have refused to discuss refund until 31st July! This company is a scam, stay away. All advertising rights should be taken away from them! Most of their names are fake too.”

Helpful Report

Posted 5 years ago

Hi Kay, thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“My holiday was in March, they called me on departure day to say i would be refunded. I live chatted them today, then they called me to explain why there is not refund being processed until July 31st...... made no sense at all so i asked them to email the details but they will not put it in writing or talk about it in the chat....... a manager is calling me ? Yea right...... TT778506.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes

Posted 5 years ago

“I have requested a full refund for my cancelled holiday. Yet it seems to be falling on deaf ears. Mybe you can hear me now teletext holidays!!!! You have email me today with a credit note when I have made it perfectly clear I will not be excepting it nor will I be EVER making and future travel arrangements with your company. AND THE ICEING ON THE CAKE..... you addressed a email to me in someone else’s name!!!!A Data protection breach. I will be happy to up load this for you teletext holidays!!!!!!! 😡 please feel free to contact me teletext hoilidays i would love to talk with your company!!! I believe most customers response I have read on line is they plan in taking legal action. Is this the only option your leaving customers with teletext holidays?”

Helpful Report

Posted 5 years ago

hi Natalie, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Best Wishes Becky

Posted 5 years ago

“Customer service don't answer any questions. Let alone you get a work in. Everyday stress trying to get a refund sorted asking me to call back all the time. Just robbing lying thieves”

Helpful Report

Posted 5 years ago

Hi Nicos, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Best Wishes Becky

Posted 5 years ago

“1* (Avoid Teletext Holidays) - Untrustworthy! They up-sold me my all inclusive holiday. When my holiday was cancelled they told me that they will NOT take any further money from my account, but they continued to take hundreds of pounds from my account (unauthorised). When I questioned this and asked for a refund, they disappeared. All I then got was automated email replies. I did receive a phone call from on of their reps in India, but the connection was not vert good and I could not understand what was said clearly. After being denied my money back after declining their protected credit note, I had to go through my credit card supplier to raise a dispute to get my money back. BE CAREFUL BOOKING WITH TELETEXT HOLIDAYS! KEEP ALL CHAT TRANSCRIPTS, CALL LOGS, NAMES, REFERENCES AS THIS COMPANY DO NOT KEEP THEIR WORD AND CANNOT BE TRUSTED (in my opinion). Still waiting for my money back after many almost two months!”

Helpful Report

Posted 5 years ago

Hi Danny, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Although I cancelled my hoilday due to go 17june and emailed teletext holidays And asked for my money back As per your cancellation policy they tried again to take money from my account this holiday was cancelled by me on 7th April and I told them under no circumstances can they take any more money up to today they are still trying Never again shall I use this company and would not recommend them to anyone .”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Refusing to refund my holiday and withholding money refunded by EasyJet. Breaking the law and deserve to be charged with theft. Useless and incompetent call centre staff with cut and paste answers hiding unscrupulous and greedy directors who have stolen money from thousands of customers. No refund yet, but ill see them in court for refund, interest and fees!”

Helpful Report

Posted 5 years ago

Hi Kerrie, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Becky

Posted 5 years ago

“Coronavirus: Watchdog threatens legal action on holiday refunds 28 minutes ago Share this with Facebook Share this with Messenger Share this with Twitter Share this with Email Share Related TopicsCoronavirus pandemic Image copyrightGTE Firms that fail to refund people for holidays and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog. The Competition and Markets Authority (CMA) says it will take companies to court if they flout the law. It says four out of five complaints made to its Covid-19 Taskforce are about cancellations and refunds. Issues include holidaymakers being pressured to take vouchers instead of refunds for accommodation. Meanwhile, some wedding venues are refusing to refund any money. The CMA said the holiday vouchers being offered can only be used during a more expensive period, while wedding venues are telling people to claim on their insurance. At the same time, the CMA said some nurseries were asking people to pay very high sums in order to keep a place open for their child. Media caption'We've saved so hard for so long for it, it's beyond belief almost' Consumer law requires that a full refund is offered if a business has cancelled a contract without providing any of the promised goods or services. This includes if no service is provided because of restrictions during the current lockdown or if a consumer cancels because of the restrictions. The CMA warning covers UK holiday accommodation and private events, but not the issue of refunds for cancelled flights - a subject that has caused widespread anger. That issue is regulated by the Civil Aviation Authority. Refund or no refund? Alice Jordan paid more than £1,800 for a special family holiday over Easter in a cottage on the Isle of Wight. Then she saw her plans thrown into chaos by the coronavirus outbreak. Image copyrightALICE JORDAN Image caption Alice Jordan faced an extra charge for rebooking at the same time next year But she was also told that if she cancelled she would lose all her money. The agent was not cancelling the booking, but allowing customers to rebook instead, without incurring normal amendment fees. Initially, that was impossible, but the agent would not give her a refund. Later, when the cottage became available again, she discovered it would cost her £49 to secure it for the same period next year. Read more on this and other cases 'Our wedding is cancelled but we still have to pay' 'I was asked for £430 a month for my shut nursery' 'Distressed' Adam French, consumer rights expert at Which?, welcomed the CMA's move. "We've heard from many distressed people who risk being left out of pocket for significant sums of money as they struggle to get refunds for cancelled weddings, private events, or holiday accommodation," he said. "It's right the CMA investigates sectors that are skirting their legal responsibilities on refunds and cancellations by trying to rely on unfair and unenforceable terms and conditions. "The regulator must be prepared to step in and take strong action against any businesses found to be breaching consumer law and taking advantage of consumers during these unprecedented times." The message from the CMA is that you cannot get away with flouting consumer law, even if you are struggling to deal with the impact of the virus. It takes a dim view of businesses which avoid paying refunds and, at the same time, apply for financial help from the government. The aim is to spark a rapid change in behaviour by making a big noise with these warnings, because clamping down can be a lengthy process. The body would have to force offenders to give an undertaking to address concerns, then take them to court if they broke the agreement.”

Helpful Report

Posted 5 years ago

“I do not recommend Teletext Holidays as they offer no support for cancellations due to COVID-19. Our holidays were cancelled over a month ago and they forcing us to accept vouchers instead of a cash refund.”

Helpful Report

Posted 5 years ago

Hi Matt, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“Terrible company happy to take money from you but ignore there own T&C’s stealing from hundreds of customers the CEO should be locked up see you in court teletext aka truly travel Ltd”

Helpful Report

Posted 5 years ago

Hi James, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“Booked holiday for 11th July . I asked to reschedule but they wouldn’t allow me to. They told me to pay my balance of 2500 by 1st June . I wouldn’t so I cancelled. Lost 520 deposit . Disgraceful, disgusting company . I wouldn’t give them one star . Rip off merchants. Hopefully they will be taken to court .”

Helpful Report

Posted 5 years ago

hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes, Becky

Posted 5 years ago

“Holiday cancelled. But refused cash refund. Only credit note. But their terms and conditions state full refund in 14 days. But they are ignoring this. Very hard to speak to someone. And when you do it's in India. With bad line. They just don't care about their customers. All they care about is taking your money and keeping it.”

Helpful Report

Posted 5 years ago

Hi Vicki, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Horrible disgusting customer service rude on live chat, finding so difficult to speak to a human being, but now I've contacted my bank to cancell any more money due to them,now lets see if they contact me, and if you do contact me. Plz be aware you will be directed to my insurance company that are now dealing with it, my problem is not connected to covid”

Helpful Report

Posted 5 years ago

Hi Bev, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“ONE STAR IS TO MUCH FOR THIS COMPANY“please avoid this company at all costs they will take your money not answer your calls or emails and lie to you on messenger from there Indian call center, i am taking them to court at the moment in hope to get my money back”

Helpful Report

Posted 5 years ago

Hi Yasir, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“Due 27 of march supposed to go on holiday! No holiday, no money, no communication with costumers. Nightmare dealing with them. Think very well before book holiday from teletext holiday!!!!”

Helpful Report

Posted 5 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“Due to go to Spain with my grandsons for a week on 12 April. Holiday was cancelled. I have email and send chat messages toTeletext Holidays I have not heard from them from 16th April. I was offered offered vouchers. No Teletext I paid by cash I want cash back. My Holiday on the teletext app has a whoop page for 2 weeks now. Teletext shame on you”

Helpful Report

Posted 5 years ago

Hi Jacqaline, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 5 years ago

“My holiday flights have been cancelled and I'm due to may the 5th I have sent emails texted nurmerous times no response back I would like a refund was told someone would get back to us even the chat line isnt working it's disgusting how they treat people da”

Helpful Report

Posted 5 years ago

Hi Daniela, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

“Beyond disgusted. Holiday was cancelled several phone calls emails and texts later I decided to rebook for next year. Got through straight away on their dedicated (what a laugh) rebooking line on Friday. Rebooked a holiday paid another deposit (I know I must be crazy). Told I would get confirmations of my booking 24 to 48 hours later. NOW not heard anything and told they are busy because if Covid 19. Absolutely feel like they are thieves”

Helpful Report

Posted 5 years ago

Hi Jeannie, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 5 years ago

Teletext Holidays is rated 1.9 based on 1,372 reviews